topic Re: Problems with combined postage in Selling

Problems with combined postage

twyngwyn — Tue, 09 Aug 2016 08:12:28 GMT

Anyone else have any purchasers that go to 'pay now' on a combined invoice, but only 1 item can they pay at a time?

This is bizarre - will now be paying extra fvf on overpaid postage.....another phonecall to eBay 😞

Re: Problems with combined postage

digital*ghost — Tue, 09 Aug 2016 08:53:24 GMT

This is an issue common to the mobile app - I'm not sure if it's happening now for PC users who are being forced to use the mobile checkout, though.

They may be able to access the combined total by using a browser instead of the app, and going to the classic site version of eBay, or by going to the email copy of the invoice and tapping the 'pay now' button.

If all else fails, I issue an invoice generated from PayPal for the combined total.

Re: Problems with combined postage

twyngwyn — Tue, 09 Aug 2016 09:33:18 GMT

They ended up paying half through invoice & bank transfer for the rest....but not until after a lengthy conversation. I will ask if she was on a phone

Re: Problems with combined postage

esayaf — Tue, 09 Aug 2016 21:00:23 GMT

I came across the same problem a couple of weeks ago and had to pay via my email notification of the invoice.
This has been an issue with the app since it began but it was the first time I had it happen on a desktop

Re: Problems with combined postage

transport-posters — Tue, 09 Aug 2016 23:14:57 GMT

I had one of these last week. I had a guess the guy was using a phone and when I asked him to use his laptop the invoice came through correct for him.

This problem has been going on for a long time now and I am surprised eBay has let it go on for so long considering the rise in people buying stuff using their phones. They are relying on sellers to tell buyers to use a different device to pay an invoice.

Re: Problems with combined postage

twyngwyn — Wed, 17 Aug 2016 03:39:39 GMT

Yes, she was using a phone