topic Re: Big increase in buyers not paying.. in Selling

Big increase in buyers not paying..

linen*junkie — Fri, 14 Jun 2013 20:58:16 GMT

I realise sometimes this happens but lately I have noted a big increase in the number of buyers just not paying and I have to open cases, then all is lost, also ignoring my courtesy reminder emails, so don't know if I should offer to 2nd highest bidder, or relist or what !!!! anyone else notice this of late ?

Re: Big increase in buyers not paying..

kimp440 — Fri, 14 Jun 2013 21:36:59 GMT

yes I have had more non payers in last couple of weeks than I have had in total for last 5 years, mine are all buy it now, so I just don't understand it

Re: Big increase in buyers not paying..

foxette-in-sox — Fri, 14 Jun 2013 21:47:01 GMT

Are you opening & closing non payer disputes so the tyre kickers are issued a strike by ebay ?

Do you have blocks in place to stop people with one or more unpaid item strikes in last 12 months from bidding on your items ?

Re: Big increase in buyers not paying..

linen*junkie — Fri, 14 Jun 2013 22:17:07 GMT

Actually was going to try Buy It Now to see if it improves things....

Re: Big increase in buyers not paying..

linen*junkie — Fri, 14 Jun 2013 22:18:18 GMT

No foxie, I have not even looked at doing any of this, as have never had to in the past, but certainly will start....thanks...

Re: Big increase in buyers not paying..

putney32 — Fri, 14 Jun 2013 22:31:36 GMT

No foxie, I have not even looked at doing any of this, as have never had to in the past, but certainly will start....thanks...

?:|

over 500 sales on ebay and you've never put in a non payer dispute or blocked bidders who have multiple disputes against them?

wow.

If all sellers followed procedures and disputed every non payer, (and you get your fvf back too by the way), then ALL sellers would have fewer problems.

Re: Big increase in buyers not paying..

***super_nova*** — Fri, 14 Jun 2013 22:55:33 GMT

Actually was going to try Buy It Now to see if it improves things....

List BIN with immediate payment required and you should have no problems with non payers. But the downside it that you cannot combine postage.

Re: Big increase in buyers not paying..

shipahoys_antique_and_collectable_centre — Sat, 15 Jun 2013 01:05:33 GMT

I have blocks in place, offer longer terms, reminder emails etc, but still have 12 disputes open ATM:-(. I enjoy getting up each morning, having a cuppa whilst fiddling around opening and closing cases - extremely rewarding:-). Incidentally, most are people with hundreds of feedback.

Re: Big increase in buyers not paying..

aussie-picker — Sat, 15 Jun 2013 01:06:07 GMT

Buy it now does not make any difference to people that dont pay , 99% pay straight away , but there is always the 1% that dont.

Re: Big increase in buyers not paying..

linen*junkie — Sat, 15 Jun 2013 01:09:21 GMT

In the past I have not had many problems, but noted an increase lately, have been lucky I guess.

Re: Re: Big increase in buyers not paying..

tuffy42tuffy — Sat, 15 Jun 2013 05:33:13 GMT

Another five unpaid items this week. Becoming a joke. UPI's mean nothing to some buyers who believe they are a protected species...and perhaps they are?

Re: Big increase in buyers not paying..

rusty-shed — Sat, 15 Jun 2013 09:57:43 GMT

Just a thought Supa Nova, If you require payment immediately with BINS do you scare some buyers away ? I have a large percentage of buyers who only use Ebay occasionally and don't always have funds in their Paypal account ( or no Paypal at all ) I have considered using the instant payment system but are concerned I might "scare the horses" Like all things on Ebay what works for some sellers may be counter productive for others, depending non their products and buyers. ?? Any thought appreciated.

Re: Big increase in buyers not paying..

digital*ghost — Sat, 15 Jun 2013 10:04:32 GMT

If you rarely (if ever) sell multiple items to the same buyer, and a significant percentage of your sales are paid for immediately via PayPal, then immediate payment required could be beneficial.

As you eliminate the possibility for buyers to combine multiple purchases for cheaper postage, some sellers use it in conjunction with free post so that buyers don't feel they're missing out on potential savings (even though they probably are, and probably would be anyway when buying multiple free post items). Anyone who uses payment methods other than PayPal, or eCheques via PayPal, will not be able to buy, so it's a matter of weighing up whether the benefit of not dealing with NPBs outweighs the potentially lost sales.

Re: Big increase in buyers not paying..

rusty-shed — Sat, 15 Jun 2013 10:14:46 GMT

Sounds like I better stay "as is". I get all sorts of requests for payment methods. My customers are mainly mature aged men, many who need a little assistance with the processes as they don't use computers very often. I get a reasonable number of combined posts, often just using the Paypal transaction refund facility to reimburse them as they often pay all items in full.

Re: Big increase in buyers not paying..

rivergumblue — Sun, 16 Jun 2013 01:01:18 GMT

I am looking at a possibly non payer now, FB score of 7, 2 of those are for non payment

Re: Big increase in buyers not paying..

miss_molly_baggins — Sun, 16 Jun 2013 04:08:01 GMT

All I can suggest to all sellers that get a non payer is to file a non payer dispute, get your FVF back and block the buyer. Let ebay issue a strike and move on.

I am astounded at the number of sellers who don't use the system to get a refund of fees.

Remember every time your fees get refunded ebay loses money. They are in business to make money not lose it and if they find a sharp increase in refunds of FVF they may just make there strikes stick and enforce the three strike your out policy.

I'm currently running at 40% non payer on my main selling ID and 80% non payer on my clearance ID and have no hesitations opening a dispute and asking ebay for my fees back.

Re: Big increase in buyers not paying..

citychic4you — Sun, 16 Jun 2013 05:31:53 GMT

I have notice alot of buyers being non payers especially for buy it now, I have a buyer at the moment ask me to relist a item and then buyer buys it and says they can't make payment for 2 weeks.

Not really happy about it but what do you do.

I send friendly reminder to non payers if i don't hear from them in 48hrs, I open a non payer on them.

Re: Big increase in buyers not paying..

i-once-was-bump — Sun, 16 Jun 2013 08:03:54 GMT

I sometimes wonder if some buyers use BIN as a form of "add to cart" but when finished looking they don't want anything so don't pay for the BIN.

I am used to a website where sometimes there is only one item and the reduction is huge so by "adding to my cart" I take it out of sale for a number of minutes while I think about it. When someone else looks at the item they get a message that it is in someones cart but not paid for and to return in 10 minutes or whatever.

Re: Big increase in buyers not paying..

thecatspjs — Sun, 16 Jun 2013 08:21:28 GMT

Maybe they do use BIN as a type of cart, but that does not explain why when the item appears in their purchases, or they get invoices or messages from the seller or ebay via unpaid dispute, why they do not respond.

Re: Big increase in buyers not paying..

dimarkmax — Mon, 17 Jun 2013 03:25:19 GMT

Yes I too am getting non-payers.Have blocked and reported as well.What I dont get is as a seller we can be given negative feedback but cannot give buyers same.It looks like Ebay is protecting buyers more than their sellers.