topic Re: please checkout my last negative i recieved in Selling

please checkout my last negative i recieved

plonkacolin — Sun, 04 Sep 2016 06:29:30 GMT

please checkout my last feedback a buyer left me

im mad as hell

this buyer leaves negative for 95% of her buys 17 out of 20 buys she leaves nagative feedback unbelievable

she didnt even give me a chance to respond as she lives in the same city as me

so easy for me to just drop replacements of to her house or give refund

i believe shes just out to ruin sellers reputations

is there anything i can do

Re: please checkout my last negative i recieved

kopenhagen5 — Sun, 04 Sep 2016 06:40:48 GMT

Add her to your list of following...............................pleeeeeze.

Re: please checkout my last negative i recieved

twyngwyn — Sun, 04 Sep 2016 06:50:08 GMT

you could expose her: reply to her feedback putting her name in your response (for other sellers to view).....use Help & Contact to let eBay know of her record

Re: please checkout my last negative i recieved

clarry100 — Sun, 04 Sep 2016 06:54:02 GMT

What you describe sounds like abuse of the feedback system.

You might try contacting ebay about it and ask for removal of the feedback.

Was the item the buyer claims never arrived sent with tracking?

If so, does it show delivered?

Re: please checkout my last negative i recieved

go-tazz — Sun, 04 Sep 2016 07:03:09 GMT

Sounds like a "buyer" that's getting freebies,(non tracked items will be claimed as not received).

You have a message Op, ^

Re: please checkout my last negative i recieved

kopenhagen5 — Sun, 04 Sep 2016 07:03:28 GMT

As suggested contact eBay for it's removal and also add her to your BBL so she can't buy anything else in case she retaliates to any of your actions.

Reply for the feedback could be - No contact from buyer xxxxxxxxxxxx to resolve issue.

Re: please checkout my last negative i recieved

shiver_me_shrimp — Sun, 04 Sep 2016 07:37:06 GMT

I recieved a negative feedback last month for a non recieved item. I automatically assumed they were trying to scam me. After spending a day angry and trying to calm myself down, I decided to message the buyer and very politely asked them to confirm they were living at the address I shipped to at the time I shipped it, as it had been almost 2 months. They immediately asked me for a revision request and now I no longer have that neg. It was an honest mistake, their address must not have been up to date.

As angry as you feel right now, contact the buyer, be polite and ask them to confirm the address. If their address is incorrect, it might explain the other negs they've given out.

Or they could just be a scammer. Give it a try.

Re: please checkout my last negative i recieved

digital*ghost — Sun, 04 Sep 2016 08:37:40 GMT

Uggh... The all too common "Not Happy" eBay buyer. >_>

<_<

>_>

It's possible it was an error or overisght (some people do end up repeating the same Fb over and over again when using a mobile), I suppose, presuming they were all fairly recent purchases and/or she hasn't taken any notice of any sellers who may have contacted them regarding the FB - because if they are spread out over even a few weeks, surely someone would have brought the error to their attention (or tried to), and most normal people would have started thinking "why aren't I receiving any of my purchases.....?", not to mention that by the 17th time, even if I genuinely believed it was all the sellers fault, my FB would have progressed from "not happy" to severely ticked off.

Personally, while I would remain open to the possibility it hasn't been intentional, I would be highly suspicious of that pattern of behaviour, and report them to eBay.

Re: please checkout my last negative i recieved

plonkacolin — Sun, 04 Sep 2016 09:52:24 GMT

ebays reply to me was the usual excuse

as there was no tracking

nothing they can do

only the byer can fix this up

what upsets me is

the buyer did not lodge item not recieved thru ebay

she didnt email me asking where is my item

she didnt ask me for a refund

i heard nothing from her

just a negative from her

when you buy 20 items from seperate sellers

and leave 17 negatives

tells me somthing is very wrong here

13 negatives in a row she has left sellers

each negative she writes item never came not happy

the buyer only lives 6 kilometers away from me

i could easily have replaced lost item and delivered to her house

or happily refunded her money

where is seller protection from ebay

Re: please checkout my last negative i recieved

twyngwyn — Sun, 04 Sep 2016 10:03:40 GMT

Google the address...is it a unit/flat....would the item fit in the letterbox?

Re: please checkout my last negative i recieved

davewil1964 — Sun, 04 Sep 2016 10:13:32 GMT

One neg isn't going to hurt you.

i would write it off to experience and keep the money. They almost assuredly have the goods.

As an aside, they are not very good scammers, as they are not getting the goods for free.

Re: please checkout my last negative i recieved

elegant--u — Sun, 04 Sep 2016 10:33:50 GMT

Had the same thing happen to me, checkout my thread http://community.ebay.com.au/t5/Selling/So-angry-right-now/td-p/1974223 kept reporting them to ebay, and after 2 weeks they finally removed the feedback, and de-registered the buyer, also report them to Trust & Safety, it comes under report a member. good luck, we do have to stop these scammers.

Re: please checkout my last negative i recieved

kopenhagen5 — Sun, 04 Sep 2016 10:43:16 GMT

Good to hear elegant.

Re: please checkout my last negative i recieved

plonkacolin — Sun, 04 Sep 2016 11:19:12 GMT

I have noticed in the last 6 months

aussie post seems to be letting sellers down as well

with late deliveries or lost post

been selling on here over 12 yrs and very rarely had any problems regarding postage times or lost mail

but now wow

a few days dont go by with buyers asking where there items are

i seem to only get negative feedback because of australia post

as most items are posted interstate by me on the day of sale

we are all at the mercy of australia post these days

i will not accept this negative feedback this last buyer gave me

i will watch her very closely on ebay to see if she keeps leaving negative feedback to other sellers

Re: please checkout my last negative i recieved

springyzone — Sun, 04 Sep 2016 11:23:41 GMT

Totally agree. If it is a scam, it isn't a very good one at all.

It seems this buyer has not (as yet) opened any case in an attempt to get their money back, nor did they message the seller to say they didn't receive the item. You would expect a scammer might try the latter strategy if they hoped to be sent a freebie yet stay under the radar as far as opening cases went.

Something is far, far wrong. I can't see the FB the buyer has left other people, but if 17 of the last 20 comments have all said they didn't receive their item then you would expect any normal person would have stopped buying long ago and would have checked their address details or at the very least, to have claimed their money back via ebay.

I think dave is right. You've copped a neg but at least so far you have the money. Hold onto it, don't even dream of dropping in a replacement. They haven't asked for it, they haven't communicated at all with you.

One neg is neither here nor there. I honestly doubt many people can sell a lot on ebay without running into occasional problems.

If you can get ebay to remove it, all the better, but if not, don't stress too much.

Most buyers won't care, as long as you give a factual reply to show your side. Negs don't worry me (as a buyer) unless a seller has quite a few of them and they show a pattern.

Re: please checkout my last negative i recieved

plonkacolin — Sun, 04 Sep 2016 11:56:37 GMT

i think with aussie post problems at the moment

we as sellers are going to get many many negatives in the future

Re: please checkout my last negative i recieved

digital*ghost — Sun, 04 Sep 2016 12:19:13 GMT

@springyzone wrote:
Totally agree. If it is a scam, it isn't a very good one at all.
It seems this buyer has not (as yet) opened any case in an attempt to get their money back, nor did they message the seller to say they didn't receive the item. You would expect a scammer might try the latter strategy if they hoped to be sent a freebie yet stay under the radar as far as opening cases went.

Something is far, far wrong. I can't see the FB the buyer has left other people, but if 17 of the last 20 comments have all said they didn't receive their item then you would expect any normal person would have stopped buying long ago and would have checked their address details or at the very least, to have claimed their money back via ebay.

This is actually a known tactic, I had someone do it to me with two negs a little over a year ago (all of theirs were worded differently, though).

Basically, they leave negs for every seller, then wait for the seller to contact them and offer the "fix" (refund / replacement), and they do it this way because - in their minds - it calls less attention to the scam, because they're not doing anything at all (except making the FB statement), really, while the seller initiates / offers everything.

If you look at how a business like VistaPrint responds to poor feedback (on their webiste, buyers can rate and review the products they've bought, and Vistaprint basically responds to all the bad ones with "Sorry, we've credited your account", i.e. insta-refund or replacement), you can see how this sort of behaviour came about.

Re: please checkout my last negative i recieved

*tippy*toes* — Sun, 04 Sep 2016 12:23:20 GMT

I would call eBay (or get them to call you back) and ask about removal (calmly), citing that the buyer leaves the same bad feedback for everyone, so it can't be factual and the buyers opinion of the transaction if everyone gets the same thing. Tell them to check the buyers feedback for others. The worst they can do is say no. If that happens, leave a factual reply, as already mentioned, but make sure you put the buyers username in the reply. e.g <username> made no contact and leaves negs for every seller. Or whatever you can fit. No-one but you can see the buyers ID, so by naming them, others can see.

If a buyer does check your feedback, then they can look at that buyers poor history and see you did nothing wrong. Like Springy, I don't give two hoots about sellers with negs, unless there is a pattern. Most genuine buyers can see by all the positives, compared to 3 negatives, that you clearly give good service. Most genuine buyers can also tell when a buyer that negged is a numpty. You can easily pick them. Estimate says ETA the 9th, it's now the 10th and it hasn't arrived, negative. Most will have a yellow feedback star.

I've actually bought from large volume sellers that have feedback of 98%, which for large volume is pretty carpy. They are the sellers where I buy cheap and expect cheap. I don't have an issue buying from them when majority of the hundreds of negs are from numpties who paid $1 for something and aren't happy because it's cheap and nasty. Apparently for $1, you should be getting top quality top of the line!

Re: please checkout my last negative i recieved

digital*ghost — Sun, 04 Sep 2016 12:27:38 GMT

@digital*ghost wrote:
If you look at how a business like VistaPrint responds to poor feedback (on their webiste, buyers can rate and review the products they've bought, and Vistaprint basically responds to all the bad ones with "Sorry, we've credited your account", i.e. insta-refund or replacement), you can see how this sort of behaviour came about.

That came across wrong....

I didn't mean to suggest it's all Vistaprint's fault... I just meant that it's common for a seller to contact the buyer and offer a resolution, and it's also common for some businesses to just provide the solutution immediately, so some buyers have banked on that when they do things like this, while never having to open a PP dispute etc.

Re: please checkout my last negative i recieved

justkidzbiz — Sun, 04 Sep 2016 12:41:48 GMT

Ive noticed the same thing.

Gone are the days when if you posted by 6pm it would be delivered the next day if Metro to Metro. Interstate Metro Vic to Syd was generally 2 days. The red street posting boxes used to have the delivery times on them, that has since been removed.

NOW.....

Metro to Metro (posted Ashwood to Doncaster 15 mins away) .....7 days

Got fed up with all the "late" deliveries, now I shame them on FB. Not that it does much good, but I'm sure those in power would be watching the skyrocketing complaints.

Sometimes, what I don't get, I post Vic to NSW, gets there in 3 days. Post something else local delivery, takes 5+ days not including weekends.

Then there was the red card the postie dropped 6 doors down. Just lucky it was outside my neighbour's house who is a friend of ours.

Had my daughter's school photos posted. They arrived in a very thick, strong cardboard envelope, stamped in red with "Photos enclosed, please do not bend". So what does my postie do...... put them at the front door? NO, leave a red collection card......NO

What my postie did so forcibly roll the cardboard, shove it half in where the newspapers go and leave it sticking out in the rain .......photos ruined 😞 And just to make it worse, the jerk at AP when I rang asked what they were posted in, explained the above, he smart **bleep**ly replied "it needed to be in a strong envelope" I said " it was" he said, "was it bendable" I said "well yes, but it had to be really forced" here's the smart **bleep** reply. "well, it's bendable then". I also said " it was stamped with "Do Not Bend..." His reply "well they don't take any notice of it". Really pee'd off. $55 dollars down the drain and nothing but smart **bleep** replies from AP.

Service is really quite disappointing ...........The old saying "what goes up, must come down." Postage goes up, services comes down!