topic Re: Buyer left negative because I would not post pickup only item in Selling

Buyer left negative because I would not post pickup only item

collectibles_in_canberra — Sat, 10 Sep 2016 10:06:21 GMT

Listed an National DR49 radio receiver unit for pickup only.

I put in a request to cancel the sale thinking they made a mistake but they claim the listing says postage available.

They have not accepted the request - have not paid for the item but just left negative feedback.

Does anyone think the listing was deceptive ##322248620144

Ebay should remove the feedback right?

Re: Buyer left negative because I would not post pickup only item

kopenhagen5 — Sat, 10 Sep 2016 10:32:42 GMT

I think where the problem may lie is in your description.

You have shipping details listed.

In other words if I read your description only, I would think you post as well.

Nowhere in the description does it state pick up only.

Re: Buyer left negative because I would not post pickup only item

go-tazz — Sat, 10 Sep 2016 10:33:50 GMT

It clearly states pick up only,(but in the past there has been a problem when using a phone).

As they could still pay and you haven't opened and closed an unpaid item case you should not be relisting it.

As Kopes stated: in your description you have a shipping blurb which should be removed when you sell a

pick up item.

Re: Buyer left negative because I would not post pickup only item

samjess54 — Sat, 10 Sep 2016 10:35:12 GMT

@collectibles_in_canberra wrote:
Listed an National DR49 radio receiver unit for pickup only.

I put in a request to cancel the sale thinking they made a mistake but they claim the listing says postage available.

They have not accepted the request - have not paid for the item but just left negative feedback.

Does anyone think the listing was deceptive ##322248620144

Ebay should remove the feedback right?

I feel your pain.....and would not have bought this myself before checking that you could post.

Only thing might be that at the bottom of your ad it says:

"Shipping

We post Monday - Wednesday - Friday and endeavour to dispatch all items within 2-3 working days of cleared payment.

Items must be sent to the registered Paypal address. If you would like the item send to a different address you will need to change it when paying."

That might be a little confusing.......no need for them to turn nasty though

Re: Buyer left negative because I would not post pickup only item

collectibles_in_canberra — Sat, 10 Sep 2016 10:42:09 GMT

The postage section is part of a template & I assumed buyers would know it is only for items being offered with postage option. Not relevant for pickup only items.

I have sold hundreds of items for pickup only and have the same shipping section in the adverts. Never had this problem before.

The buyer will not be paying for the item so not concerned about encountering a problem with the relist.

Re: Buyer left negative because I would not post pickup only item

collectibles_in_canberra — Sat, 10 Sep 2016 10:43:18 GMT

Nice to hear other peoples views so will change the listing in future for pickup items.

Re: Buyer left negative because I would not post pickup only item

*tippy*toes* — Sat, 10 Sep 2016 11:04:13 GMT

If you'd gone down the unpaid item route, you could have had the feedback removed when the dispute closed. That's one of the reasons several of us here only do cancellations in very special circumstances. Everything else is UPI.

Re: Buyer left negative because I would not post pickup only item

jellybirddesigns — Sat, 10 Sep 2016 11:13:55 GMT

I would open an unpaid item dispute - you have nothing left to lose at this point.

At the same time, if something doesn't relate to a specific listing - REMOVE IT.

It's great to have templates, but you need to tweak listings to suit the situation.

If you don't ship, then don't have ANYTHING in the listing which might confuse the buyer.

Usually if I have a pickup item I will put it in the listing title along with the postcode.

Example: Chest of Drawers - PICKUP 3220

You want to minimise confusion, not add to it.

Re: Buyer left negative because I would not post pickup only item

jellybirddesigns — Sat, 10 Sep 2016 11:24:02 GMT

Looking at the listing concerned, I scrolled through the entire text also thinking you shipped out.

Whilst you do say pickup at the store, it doesn't really state that the item ITSELF can't be posted - after all, lots of businesses offer both. If a buyer lives in the area, they can pick up, otherwise it will get posted.

Overall, I would say the listing is ambiguous at best.

Re: Buyer left negative because I would not post pickup only item

kopenhagen5 — Sat, 10 Sep 2016 11:26:37 GMT

Just to clear up a few points.

The OP didn't open an unpaid case as the buyer would have paid expecting items posted.

The cancellation will time out if no action on it from the buyer.

OP can contact eBay stating listing was PIck up only for removal of feedback.

A UPI case cannot be opened once a cancellation has been opened.

Re: Buyer left negative because I would not post pickup only item

black*poppy — Sat, 10 Sep 2016 11:28:21 GMT

It clearly says Pick Up in your listing, but it doesn't say (strictly) Pick Up Only, so if I was buying I might think your wording doesn't rule out post/courier options, especially with the spiel at the bottom that others have pointed out.

Yes the buyer should have contacted the seller first....... but that aside, that item does look theoretically movable by courier. Did you try working with the buyer to look at other options, or were you really just against the idea so just put in a cancellation? I would have contacted the buyer first myself. At least if the courier option was unfeasible the buyer would have been with you on that.

Re: Buyer left negative because I would not post pickup only item

phorum_junkie* — Sat, 10 Sep 2016 11:28:26 GMT

I also saw the problem a soon as I looked at the listing. You have all the shipping information plus the information that it is pick up and you assume that the buyer can read your mind and know which of the two options you mean to use.

If you started a cancellation request you may not now be able to change it to an unpaid item dispute.

The most sensible option in view of your confusing listing would have been to add the cost of fully trackable and signed for delivery to the invoice and then if they did pay you would be covered and if they didn't you could have treated it like any other transaction and opened an unpaid item dispute.

Try contacting ebay using the call back option and explain that the buyer has not paid but as it was you and not the buyer who tried to cancel you will probably not be successful.

Re: Buyer left negative because I would not post pickup only item

digital*ghost — Sat, 10 Sep 2016 13:03:53 GMT

@black*poppy wrote:
It clearly says Pick Up in your listing, but it doesn't say (strictly) Pick Up Only, so if I was buying I might think your wording doesn't rule out post/courier options, especially with the spiel at the bottom that others have pointed out.

I agree that the postage info at the end may have caused confusion and that a compromise may have been reachable first, but the listing was actually set to local pick up only.

I know there's no additional words from the seller to that effect, in the title, drescription, etc, which can sometimes cause problems (well, to be honest, some people won't see that even if it's there in the largest, boldest font) but when you look at the postage info at the top, its says "Free local pick up - Posts to: local pick up only", then if you click on more details, it says "Will arrange for local pick-up only (no postage)." which is eBay's wording on PU-Only listings. Just on that basis, I think it's worth asking eBay to remove it (nothing to lose, at least).

Re: Buyer left negative because I would not post pickup only item

springyzone — Sat, 10 Sep 2016 14:59:00 GMT

It's very interesting because I assume they never even asked about postage costs, did they.

One of the first things I look at in a listing is if postage is included or if not, how much it is. If you had quoted some high figure for postage, they wouldn't have been happy with that either.

But having shipping info in your listing was confusing and it could lead to mistakes in bidding.

It's not a deceptive ad as such, but for sure that sort of listing could be improved in future.

Re: Buyer left negative because I would not post pickup only item

collectibles_in_canberra — Sun, 11 Sep 2016 01:04:25 GMT

I have revised all my pickup listings so there will be no confusion from now on.

I was pleasant with him initially but he emailed claiming I was trying to avoid paying fees on postage or some **bleep** and that he would leave me negative if I didn't post the item.

He lost me at that point.

Thanks for your input everyone.

Re: Buyer left negative because I would not post pickup only item

Anonymous — Sun, 11 Sep 2016 01:14:30 GMT

would'nt that be feedback extortion? reportable to ebay, if the buyer is threatening to leave a neg if you don't do something?

Re: Buyer left negative because I would not post pickup only item

collectibles_in_canberra — Sun, 11 Sep 2016 01:59:57 GMT

@Anonymous wrote:
would'nt that be feedback extortion? reportable to ebay, if the buyer is threatening to leave a neg if you don't do something?

yeah I reported it to Ebay & provided the email link so we'll see what happens.

Re: Buyer left negative because I would not post pickup only item

clarry100 — Sun, 11 Sep 2016 02:53:37 GMT

I would think it would qualify as feedback extortion.

Your listing never offered any kind of postage as it was pickup.

And he was threatening to leave negative feedback if you did not post it.

Looks like he was demanding something not included in the listing under threat.

They should remove that negative.