topic Re: Negative Feedback Lies in Selling

Negative Feedback Lies

cbccollectables — Sun, 16 Jun 2013 09:49:17 GMT

Hi Everyone, I have had a 100% positive feedback score for years. I have just received my first negative feedback because the buyer would not pay after weeks of promising, so I cancelled the sale. They have now left negative feedback stating the clothes were only good as rags and to beware of seller. Of course this is a lie as she never did pay for them, and they were not sent. I am yet to leave feedback for her. I know I can't get feedback taken off, but surely she can't just lie like that? Any suggestions will be helpful.

Re: Negative Feedback Lies

*crikey*mate* — Sun, 16 Jun 2013 09:54:57 GMT

where did they get the $164 from? Is it possible that they have left FB for you intended for somebody else?

Re: Negative Feedback Lies

*crikey*mate* — Sun, 16 Jun 2013 10:00:56 GMT

wow, they've left 5 negs in only 24 transactions, 3 of them in the last week or so.

I'm sorry, but my only suggestion is to contact eBay. Hopefully someone can advise if you may have grounds for removal as your item sold for $18, but their FB suggests they paid you $164. Sounds like that might be classed as false FB perhaps?

Good Luck with it.

Re: Negative Feedback Lies

motherbear2003 — Sun, 16 Jun 2013 10:04:54 GMT

You need to ring ebay (don't waste time emailing or talking to dead help). Ask the ebay rep to look at the messages between the two of you, and I'm sure you'll find that nasty red dot will disappear:-)

Re: Negative Feedback Lies

cbccollectables — Sun, 16 Jun 2013 10:08:59 GMT

OK dumb question, what number do I call on??? Have never needed to do this in 10 years on eBay.Many Thanks.

Re: Negative Feedback Lies

digital*ghost — Sun, 16 Jun 2013 10:09:53 GMT

It looks they they've left a neg for you in error, although their feedback profile in general (left and received), isn't exactly stellar.

If the buyer left the feedback for you by mistake and it was intended for the other seller, eBay will only remove if the buyer does something about it, so you would need to ask them to request the FB removal, or you could send them a request to revise the feedback to a positive.

Failing that, you could request the removal on the grounds on defamation, since the comment doesn't apply to you at all. That requires filling out a form, getting it witnessed and submitting it to eBay.

In the future, I would recommend opening unpaid item disputes for buyers that mess you around like this; I know cancellations seem to resolve the problem more 'nicely' and faster, but non-payers can't leave you any kind of FB if an unpaid item is closed against them.

Re: Negative Feedback Lies

cherry7113 — Sun, 16 Jun 2013 10:10:25 GMT

Yes you can have the feedback removed just contact ebay and explain to them that the buyer never paid and that you never sent so the buyer has prematurely given negative feedback when the transaction has not even been finalised.You need to put in a dispute for payment not received against this buyer.

Re: Negative Feedback Lies

*crikey*mate* — Sun, 16 Jun 2013 10:18:31 GMT

OK dumb question, what number do I call on??? Have never needed to do this in 10 years on eBay.Many Thanks.

Not a dumb question, at all.

Up the top right hand corner of your screen is a tab called Customer Support. In there, you will then find another tab towards the left near the top saying Contact eBay. Once there, on the left hand side is a link to Selling. Then on the Far right is a category called Selling Problems. Choose one.

Then you will be given a number of methods to contact eBay, there is even one where you can have them call you back within a few minutes.

Re: Negative Feedback Lies

cbccollectables — Sun, 16 Jun 2013 10:25:49 GMT

Wow thank you so much!

Re: Negative Feedback Lies

cbccollectables — Sun, 16 Jun 2013 10:55:35 GMT

I have been to the online chat and they have sent the request to have it removed. I am really very grateful for your help everyone.

Re: Negative Feedback Lies

putney32 — Sun, 16 Jun 2013 11:11:04 GMT

c bc.... please, in future never do a Mutual Cancellation. ALWAYS open / close a non payer dispute if the 'buyer' does not pay you

that way neither side can leave any f/b and if they leave you a neg before the case is closed ebay will remove it.

regarding fb on this one? DO NOT, ever, be tempted to leave a 'false' positive, i.e. positive dot with neg comments. as sellers can ONLY leave a positive, just do not leave any fb in this instance.

Re: Negative Feedback Lies

motherbear2003 — Sun, 16 Jun 2013 11:22:09 GMT

cb - if you mean ebay have sent a Feedback Revision to the buyer don't be surprised if she doesn't revise the feedback. You really need to ring ebay and explain the situation to an ebay rep, i.e. she didn't pay:-)

Re: Negative Feedback Lies

phorum_junkie* — Sun, 16 Jun 2013 11:28:08 GMT

Don't let buyers drag things out over weeks, if they don't pay within a reasonable time (I give the minimum of 4 days, some allow 7) open an unpaid item dispute and close it 4 days later. I never offer mutual cancellation unless I have made a mistake or it is a repeat buyer who wants to change an order.

Re: Negative Feedback Lies

cbccollectables — Sun, 16 Jun 2013 11:29:26 GMT

Thank you for the heads up with the dispute resolution thing. I did do that but then wanted to be able to relist so thought I should just cancel it. Now I understand the process I'll definitely be doing it the right way. If you want to relist something after it's the subject of the unpaid dispute thing, do you need to wait til the case is closed?

Re: Negative Feedback Lies

cbccollectables — Sun, 16 Jun 2013 11:31:20 GMT

Thanks motherbear, the chat guy said they should be able to remove it. I believe it was through their own channels, not through the buyer.

Re: Negative Feedback Lies

cbccollectables — Sun, 16 Jun 2013 11:32:35 GMT

Wow that was quick it's already been removed!

Re: Negative Feedback Lies

motherbear2003 — Sun, 16 Jun 2013 12:03:52 GMT

Well done - your would be buyer has joined my long list of "special" people and if you haven't done so, you should now]:)

Re: Negative Feedback Lies

retailtherapist_8 — Sun, 16 Jun 2013 12:22:32 GMT

CBC sorry you had to endure this buyer, I thank you for the heads up though as they have also made my "special people" list.

Good luck!

😉

Re: Negative Feedback Lies

thecatspjs — Sun, 16 Jun 2013 12:28:11 GMT

ho hum .... yes special list now a tad longer ....

Re: Negative Feedback Lies

hookerguitars — Mon, 17 Jun 2013 07:33:07 GMT

There's some idiots out there.

I sold a musical instrument last week, $250. Same instrument selling elsewhere on eBay for $320. Buyer asked if I could rush the postage as he was going away in a few days, wanted to take it with him. He paid for it that night, I was at the PO at 9am the next morning. He got it in time.

Left me neutral feedback because he didn't like the strings on it, thought they were a bit cheap.

Go out of my way to make buyers happy, lucky if I get ANY feedback on transactions 1 out of 3 sales.

Wonder why I bother some times.