topic Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks. in Selling

How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

isellstuffs101 — Sat, 17 Sep 2016 05:46:59 GMT

Hi guys,

could you please help me with information from your own experience first hand regarding search/postage refund when dealing with eBay printed postage label for Regular AusPost parcels.

The case is -

1. The parcel label was printed/paid via eBay and posted at AusPost outlet (proof of postage receipt obtained).

2. Parcel doesn't show the scan on delivery, only acceptance and transit scans.

3. Parcel is way overdue.

The question is -

How should I proceed with search and postage refund?

I can lodge search for the parcel via AusPost, no problem, as I have proof of postage receipt.

In case the parcel is proven "lost in transit" , who is handling refund process for postage costs?

From my personal experience, for AusPost to be able to refund me postage costs and possible contents compensation, I need to produce receipt with postage costs clearly stated. The problem is - eBay doesn't produce such receipt. So, comes the question - how the process of postage refund handled and by whom? I asked this question via eBay support, but they are clueless.

Any help would be much appreciated. Thank you.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

jellybirddesigns — Sat, 17 Sep 2016 06:07:06 GMT

Has the buyer actually lodged a case?

I had one like that - the acceptance scan went in and, but it never showed delivery.

I never heard from the buyer, so I assume he got it, but I sure wasn't going to ask him.

In fact the item still shows" in transit", even though the transaction was 3 months ago.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

thecatspjs — Sat, 17 Sep 2016 06:09:51 GMT

@isellstuffs101 wrote:
Hi guys,
could you please help me with information from your own experience first hand regarding search/postage refund when dealing with eBay printed postage label for Regular AusPost parcels.

The case is -
1. The parcel label was printed/paid via eBay and posted at AusPost outlet (proof of postage receipt obtained).
2. Parcel doesn't show the scan on delivery, only acceptance and transit scans.
3. Parcel is way overdue.
The question is -
How should I proceed with search and postage refund?
I can lodge search for the parcel via AusPost, no problem, as I have proof of postage receipt.
In case the parcel is proven "lost in transit" , who is handling refund process for postage costs?

From my personal experience, for AusPost to be able to refund me postage costs and possible contents compensation, I need to produce receipt with postage costs clearly stated. The problem is - eBay doesn't produce such receipt. So, comes the question - how the process of postage refund handled and by whom? I asked this question via eBay support, but they are clueless.
Any help would be much appreciated. Thank you.

Had many missing parcels over years. Sought and received compensation for quite a few.

I have never had to produce proof of purchase of the Aust Post service I used.

In any case, if proof was needed for an eBay label, your eBay invoice clearly shows the charge for all labels you generate via eBay.

Ring Aust Post on Monday and open a missing parcel investigation

Or you can do this on line via their website. You will need to open an Aust Post online account and an enquiry for a missing article https://auspost.com.au/portal/#/register/delivery_issue

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

black*poppy — Sat, 17 Sep 2016 06:14:46 GMT

If a case has not been opened I would NOT contact the buyer... they could be opportunistic in claiming INR when they probably have the item. AP is not reliable in providing delivery scans.

In my experience, unless your buyer is particularly special, no one tends to check the tracking once their item has been delivered. So go ahead and open a customer enquiry 'where's my parcel?'. If it really has been lost and the buyer opens a case, at least you're a few days ahead and bring proactive.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

isellstuffs101 — Sat, 17 Sep 2016 06:18:02 GMT

Thank you very much for your input. The thing is, the question is still stands.

I need to know how other Sellers actually dealt with that.

I need to be prepared, knowledge is the power.

I need to make a decision based on the outcome, whether I use eBay for postage or go directly with AusPost, cutting eBay postage off.

I know how to deal with AusPost directly when it goes directly through them. But I have never dealt with cases that go through eBay.

The problem is - Buyers are different. One is the honest one, the other might be not, the game of chances.

And I prefer to be prepared and not take any chances, that is why I'm asking.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

curraone — Sat, 17 Sep 2016 06:25:25 GMT

Just to be perfectly clear - has the buyer contacted you saying the parcel has not arrived?

Or are you just using the tracking site and fear it has been lost?

Do not contact the seller if he has not contacted you first. As pointed out, he may have the parcel.

And in answer to your question - the missing parcel is Australia Post's responsibility and you will be following it up with them.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

curraone — Sat, 17 Sep 2016 06:27:42 GMT

And your email receipt in your own email provider from ebay gives the payment details - usually Australia Post is quite happy with a copy of that email proving you paid postage.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

isellstuffs101 — Sat, 17 Sep 2016 06:28:05 GMT

Oh, great. Thank you thecatspjs, I'll use the eBay invoice if AusPost will ask for it.

Thank you guys for your quick responces, it helps a lot.

I'd never use postage via eBay but I have tonnes of eBay satchels.

I sell cheap stuff, most of the time postage costs are twice higher than the cost of the item itself, that is why I'm nuts about postage.

It's not a problem to refund the Buyer, it's the problem of not getting postage back from the AusPost.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

black*poppy — Sat, 17 Sep 2016 06:29:50 GMT

There's no difference between postage paid direct to AP and labels through eBay as far as claims for missing parcels. You have a tracking number that shows the service paid for, it's in the AP tracking system, there are records of the address to/from etc in eBay which you can print off... you're over-complicating it.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

black*poppy — Sat, 17 Sep 2016 06:31:49 GMT

Soz, can't refresh from a smart phone b4 posting 😛

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

curraone — Sat, 17 Sep 2016 06:37:02 GMT

Or if the ebay postage is old enough - you can go into MANAGE POSTAGE LABELS and print a tax receipt from the drop down menu against the tracking number.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

isellstuffs101 — Sat, 17 Sep 2016 06:37:28 GMT

Thanks, curraone, I'll save the email from eBay as well.

In answer to your question - no, the Buyer hasn't contacted me yet. I'm just panicking on my own for now.

I never had this happened with the parcels that go through eBay. I had pre-paid trackable satchels from AusPost and used them until I ran out and then used eBay and here is the result.

I'm not going to give the Buyer "ideas", I'll wait if they contact me regarding non-receipt. Then I'll go after AusPost.

I had some unfortunate cases when Buyers claimed "non-receipt" with direct AusPost parcels in the past but in 50% of cases AusPost was able to prove that the items were delivered (statements from the delivery guys or late online scan load).

So with this case - it's just for my personal peace of mind that I'll be able to get a refund from AusPost if the problem arises.

Thank you heaps again for your input!

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

curraone — Sat, 17 Sep 2016 06:41:10 GMT

In that case I would not worry too much - nine times out of ten the buyer has received their parcel and is perfectly happy.

Sometimes they just don't get scanned at delivery.

Let us know what happens - maybe the buyer will give feedback (and then you KNOW he got it )

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

isellstuffs101 — Sat, 17 Sep 2016 06:48:19 GMT

Yep, absolutely. I'll be staying put for now, will see how it goes.

The strange thing these days is that feedback is quite rare. More than half of the Buyers don't even bother with that (and I'm not bothering them either, same thing - "ideas, ideas"). Sometimes people leave feedback almost a month later... I guess it's just that eBay email "don't forget to leave feedback for your items" that prompts it. They'd rather not stick their beaks in, but do they ever listen to us? Duh.

Re: How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

phorum_junkie* — Sat, 17 Sep 2016 11:27:08 GMT

I rarely check the tracking unless a buyer contacts me to say an item hasn't arrived but from what a lot of other members have posted parcels do not show as delivered even after they have been accepted and feedback left by the buyer so I would just forget about it until and unless the buyer asks where their parcel is.

For the very rare missing parcel I have I usually ask the buyer to wait another 5 business days and if it still has not arrived I will get on to AP and ask them to start an investigation and hope that should AP contact them they will confirm they have not received the parcel. This can sometimes lead to the parcel mysteriously appearing next door or somewhere else LOL.

If the buyer still says it has not arrived and the tracking still shows undelivered then I refund the buyer regardless of the fact I may win a Paypal dispute.

I then argue it out with AP, for a cheap item under ten bucks I am happy to get back just the postage, between $10 and $50 I will be a squeaky wheel and keep asking for compensation, often you can wear them down so they pay up. For anything over £50 it is sent SOD so compo is relatively easy to get.