topic Re: What the heck...?!? in Selling

What the heck...?!?

saarzi — Fri, 30 Sep 2016 02:25:58 GMT

Just went into a few of my listings and realise ALL my listing descriptions are being blocked by IE, with big red block, and "unsafe" all over it. Its only happening in I.E, not firefox or chrome.

Theres not HTML or code in my descriptions whatsoever.

Anyone else??

Re: What the heck...?!?

Anonymous — Fri, 30 Sep 2016 02:32:44 GMT

Someone else did mention about get a red block when they tried to open ebay

Ebay and IE really do not like each other

Re: What the heck...?!?

saarzi — Fri, 30 Sep 2016 02:35:20 GMT

Ive been using IE with Ebay for ten years and never ever actually had an issue, this is the first time this has happened.

Re: What the heck...?!?

saarzi — Fri, 30 Sep 2016 02:46:29 GMT

Customer service just said theres noting wrong and my listings are showing up perfectly...

can someone with IE 11 please check one for me? Its still showing as blocked for me.

Item number 331978260163... for example....

Re: What the heck...?!?

*tippy*toes* — Fri, 30 Sep 2016 02:58:58 GMT

I use IE for the forums and checked some of your listings, including the item number you left. All showing as OK from this end.

Re: What the heck...?!?

saarzi — Fri, 30 Sep 2016 03:02:16 GMT

hmm thats so weird - thank you for checking for me! 😄

Re: What the heck...?!?

kopenhagen5 — Fri, 30 Sep 2016 03:03:03 GMT

The other poster discovered it is Microsoft detecting eBay descriptions as being unsafe.

Re: What the heck...?!?

saarzi — Fri, 30 Sep 2016 03:05:56 GMT

Apparently its only happening with Win10.....not Win7.

Re: What the heck...?!?

everard6920 — Fri, 30 Sep 2016 03:39:12 GMT

IE is evil and stupid.

I don't use it for that reason, and am running Windows 7, but check the settings for an option resembling "Block unsecured images with other mixed content".

I recently got my laptop repaired and had the same problem with the new version of Windows Mail (wouldn't show any attachments or images). There was a setting that I simply had to untick.

The good news is that if any potential buyers are using IE and are having that problem, then it'd also be blocking everyone elses images (and probably images on other websites, too). Which means they'd either fix it or wise up and just use Firefox/Chrome, which are both infinitely better.

Re: What the heck...?!?

saarzi — Fri, 30 Sep 2016 04:27:49 GMT

My settings or what browser I use are not terribly relevant.

The issue is the potentially millions of customers not being able to view sellers items, and sellers losing sales.

The vast majority arent going to bother to get advice on how to fix it, or try themselves, to view a couple of my listings (or anyone elses) - they will simply go elsewhere.

Also, the problem isnt IE 11 or Win10. The problem is eBay. If an issue arises, Ebay needs to adjust / fix themselves to conform (eBay needs to be compatible with browsers / systems, not the other way around), or at least contact Microsoft for an ETA on any issues on their end. Ebay is a 5 billion dollar company.

Re: What the heck...?!?

everard6920 — Fri, 30 Sep 2016 05:02:29 GMT

@saarzi wrote:
My settings or what browser I use are not terribly relevant.

The issue is the potentially millions of customers not being able to view sellers items, and sellers losing sales.

The vast majority arent going to bother to get advice on how to fix it, or try themselves, to view a couple of my listings (or anyone elses) - they will simply go elsewhere.

Also, the problem isnt IE 11 or Win10. The problem is eBay. If an issue arises, Ebay needs to adjust / fix themselves to conform (eBay needs to be compatible with browsers / systems, not the other way around), or at least contact Microsoft for an ETA on any issues on their end. Ebay is a 5 billion dollar company.

A quick Google reveals that this is a known IE glitch and there are complaints about it plastered all over MSN's forums. But okay, you know better and your settings and browser have nothing to do with it, and you should ask eBay to fix it. Good luck with that, mate.

I understand that you're frustrated, but maybe don't be so snippy with people who are only trying to help you.

Re: What the heck...?!?

lyndal1838 — Fri, 30 Sep 2016 05:03:23 GMT

Members were notified years ago that IE would not be compatible with ebay. Many members (including me) continued to use it without a problem.

When a problem did arise I changed my browser and all has been OK since then.

I still use IE on occasions if I need an extra tab opened but don't complain if it is a bit iffy.

Re: What the heck...?!?

dazzledayz — Fri, 30 Sep 2016 06:03:26 GMT

Mr Dazzle here (aka Col)

The real problem with IE, the need for a multiplicity of internal settings and the reason no-one should use it is that IE is just a slightly different version of the windows file browser.

(once upon a time if you opened your file browser and put a web adddress in the search bar you could load the web page)

This means MS have to make it secure as hell because anyone who hacks it can get high level access to your system.

The versions of IE are also not strictly compatible with standard HTML becasue MS throw in weird stuff like active-X controls (which is executable code that can be written into a web page), silverlight compliance and a whole heap of other MS junk

Web developers have to write interpretations for all the different versions of IE and include them in the header of each page.

Also javascript does not play nicely, again, because MS are not standards compliant and eBay are not very good with javasscript themselves.

If you ever have a look through the Windows updates you get regularly you'll find a lot of them are security patches relating to IE.

(MS are patching up newly discovered exploits).

It's the expoits they don't know about are the worry though.

Do yourself a favour and get a different browser; it could save you bitter tears somewhere down the track.

Re: What the heck...?!?

clarry100 — Fri, 30 Sep 2016 07:05:38 GMT

I am using Windows 10. I don't normally use IE 10 for much at all but I just used it now to browse the item number you posted.

When I scroll down to the description area I am seeing a BIG RED screen with a small shield in the middle.

No error messages or anything.

So it seems there must be something in your description that IE is sensitive to.

I used Firefox and Chrome to view it and it works OK.

Re: What the heck...?!?

phorum_junkie* — Fri, 30 Sep 2016 09:05:34 GMT

Looks fine with IE and Windows 10 here however I do have Start8 installd which makes everything look like you are not using W10, maybe it doesn't just effect the appearance.

Re: What the heck...?!?

saarzi — Fri, 30 Sep 2016 09:42:06 GMT

Spoke to Ebay CS...

They told me to fix my settings...... I asked them how is that going to help all my potential customers that are having the same problem, and spoke to supervisor.

Supervisor said its a known issue, apparently theyve gotten numerous calls about it today and yesterday (mine only started today), and they are working on it.

I also emailed them Lol.. this is the reply -

Hi,

Thank you for getting back to us with regard to the compatibility of the eBay website to the latest browser updates. (note: I havent updated my browser in weeks and this only started today.. geez i hate it when they try that)

I understand that this concern is not just about you but as well as your potential buyers looking on your ads. Yes, we have received multiple complaints regarding this issue and please know that the development team is constantly working on this 24/7.

We appreciate your patience and understanding with this matter.

Thanks for choosing eBay!

Re: What the heck...?!?

mousey311 — Sat, 01 Oct 2016 21:51:38 GMT

Hi, I noticed the big red block on all sellers descriptions, that is why I looked here. Glad I am not the only one. I was hijacked into uploading Windows 10 and have loathed everything about it. Lets hope Ebay do something about making themselves compatible with all systems no matter how stupid they are.

Re: What the heck...?!?

mousey311 — Sat, 01 Oct 2016 23:17:26 GMT

Hi an update, just fixed it. In win10 go to settings and search Smartscreen Filter - turn it off. Hope that helps a few.

Re: What the heck...?!?

Anonymous — Sun, 02 Oct 2016 00:08:01 GMT

Just chatted with eBay and they say it is an issue with my browser. they said to clean up cookis and stuff, which I did but to no avail. The buy I chatted with didn't seem to know anything about this problem , so is it a minor problem only affecting a few people. He said he used chrome and explorer and my listing were all good on his end.

Re: What the heck...?!?

clarry100 — Sun, 02 Oct 2016 04:34:45 GMT

Yes that fixes the problem for me too.

But the setting is not in Win10 setting but in IE settings.

Goto Settings --> Safety then choose Turn on/off Smartscreen Filter as required