topic Re: Defect for Shipping question in Selling

Defect for Shipping question

allsafetysolutions1 — Tue, 04 Oct 2016 20:48:35 GMT

Correct me if I'm wrong, but I thought that if you uploaded tracking information within your handling time, that buyers didn't received the question "did you receive the items prior to .........". Can someone clarify this. Every couple of weeks, I'm receiving a late shipping defect and when I check, they are all posted within my handling time, Ebay remove them, but it's a pain having to call them.

Re: Defect for Shipping question

davewil1964 — Tue, 04 Oct 2016 20:52:51 GMT

Do you get a lodgement scan?

if so, ring eBay and get them removed.

If not, that is why. If the item is DELIVERED after the eBay estimate, eBay will 'award' a defect.

After all, they will only have your word the item was posted within your handling time. Exactly the same as an untracked letter.

Whilst this might not apply to you in this instance, it is handy to know.

Re: Defect for Shipping question

thesoulyearns — Tue, 04 Oct 2016 22:10:59 GMT

I'm not sure whether buyers have the option for the 'did the item arrive by...' but I also have posted an item within the handling time and received a late defect by eBay - not by the buyer.

My solution to this, although it may not help your results in Best Match, is to increase your handling time by a day or two, which will therefore increase the expected delivery time by an extra day or two.

It means eBay allows for more time and less defects should occur. Unless you're sending untracked, which is then upto the buyer to decide.

Re: Defect for Shipping question

jellybirddesigns — Tue, 04 Oct 2016 23:12:36 GMT

Whilst I always post within 1 business day, I've pushed out my handling time to 5 days and now I get lots of compliments ie: arrived before ETA, quick shipping, fast postage etc. I never get postage defects, even for the ones I send overseas.

Some sellers have a longer handling time - 10 days+.

With Australia Post taking up to 8 business days (or more) to deliver, it's worth building in as much "padding" as possible.

Re: Defect for Shipping question

clarry100 — Wed, 05 Oct 2016 00:18:05 GMT

At the moment ebay can only "see" into the Australia Post tracking network. So if its with another carrier then tbhey cannot see that it has been scanned withing your stated handling time.

So maybe you will just have to persist with the phone calls until they correct the auto system.