topic Re: Bit of a problem in Selling

Bit of a problem

drouin4 — Sun, 28 Aug 2016 07:15:51 GMT

I sold a new tablet nearly a month ago, only took it out of box to test and photograph. Worked perfectly.

Posted express to buyer in Australia, it sat at his post office for a week before he picked it up. Later I checked his feedback he is in Hong Kong with AU mailing address.

Now he is now claiming he resold it new to a NZ customer and apperently they said screen burnt out and wifi don't work.

Warranty is now nul and void as it was supposedly sold to NZ.

I have asked him 4 times for a copy of the NZ invoice, name and phone number, he is just beating around the bush asking where to send it back to me. Wont give me any info on them.

I don't believe this is the same tablet that I sold to him or even if he has resold it.

I called ebay and they said he has not sold 1 of my tablet models to anyone, NZ or anywhere. He sells tabs and phones on ebay.

When I told him I checked and none of my model tabs have been sold since mine he is now he is claiming he didn't sell it throught ebay. He still refuses to give me the details of the supposed NZ buyer.

I have all the serial numbers photographed of mine.

Ebay said to communicate with the buyer which I have done from the start.

Has anyone gone throught this sort of thing and what did you do.

Thankyou

Re: Bit of a problem

kopenhagen5 — Sun, 28 Aug 2016 07:20:22 GMT

I haven't but stick to your guns like you are.

It sounds suss and even if a genuine problem, there is no telling now what has happened to it during transit from him to his buyer.

If he checked it as he should before onselling and it was fine, the arrangement is now between him and his buyer.

Nothing to do with you anymore.

Re: Bit of a problem

clarry100 — Sun, 28 Aug 2016 07:30:19 GMT

Tricky situation to be in. I'm quite sure others will certainly have more to add to this.

I'm guessing the buyer has not opened a formal return case against you as yet???

But be prepared for this to happen and get some things in place to protect yourself as best you can.

Did the express post have a tracking number that can be associated with the buyer's PayPal mailing address?

Did you photograph the package as it was sent showing the buyer's address on it?

If no then at least the suburb and postcode?

Does the tracking info show which suburb it was actually delivered to?

Collect this data and store it locally. Screen shots or similar will be OK.

Did you have any pic of the serial number you sent out in the listing itself?

Do you have an independent witness who would be prepared to sign a statutory declaration to say they know that it was working OK when sent and that the correct serial number was sent.

This is in case the buyer tries to return a broken unit that was not the one you sent out.

Do you have the weight of the package as you sent it out?

Just in case they should try to return an empty box to you.

Re: Bit of a problem

davidc4430 — Sun, 28 Aug 2016 07:52:38 GMT

this is a story that really gets my angry nerve boiling.

why cant ebay step in and actually investigate this kind of dispute?

ask both parties to supply evedence,

eg: seller supplies photos of the item at time of listing, including photo of serial numbers.

then the same from buyer. photos of item recieved including all packing plus photos of serial numbers.

then make a determination of wether there is scope for item not as described.

i know it still wouldnt stop the buyer posting back a different item or an empty box but at least it would look like ebay was doing something beyond rubber stamping a return.

i also would hope ebay would read the communications as i believe in this case once the buyer on sold it the original seller was no longer responsible at all.

Re: Bit of a problem

drouin4 — Sun, 28 Aug 2016 07:57:53 GMT

All he has told me that he resold it to NZ. I don't know where it is now with them of him, won't tell me.

When I asked if he checked before to see if it was working as I did, he said no he didn't, I have message to prove that.

I have saved the Post Office screen details of the tracking and when it was sent and picked up. Also I did insurance and have the express post receipt.

He hasn't opened a case yet just asking for my address.

I have photos of all serial numbers and the photos were also on my listing.

He hasn't left me feedback yet and I haven't also because it seemed fishy right from the start.

Thankyou

Re: Bit of a problem

thecatspjs — Sun, 28 Aug 2016 08:30:45 GMT

@juliew5030202 wrote:
I sold a new tablet nearly a month ago, only took it out of box to test and photograph. Worked perfectly.
Posted express to buyer in Australia, it sat at his post office for a week before he picked it up. Later I checked his feedback he is in Hong Kong with AU mailing address.
Now he is now claiming he resold it new to a NZ customer and apperently they said screen burnt out and wifi don't work.
Warranty is now nul and void as it was supposedly sold to NZ.
I have asked him 4 times for a copy of the NZ invoice, name and phone number, he is just beating around the bush asking where to send it back to me. Wont give me any info on them.
I don't believe this is the same tablet that I sold to him or even if he has resold it.
I called ebay and they said he has not sold 1 of my tablet models to anyone, NZ or anywhere. He sells tabs and phones on ebay.
When I told him I checked and none of my model tabs have been sold since mine he is now he is claiming he didn't sell it throught ebay. He still refuses to give me the details of the supposed NZ buyer.
I have all the serial numbers photographed of mine.
Ebay said to communicate with the buyer which I have done from the start.
Has anyone gone throught this sort of thing and what did you do.
Thankyou

Once the 30 day eBay MBG period to open a case, was up (only due to the lack of legality or due process of the decisions eBay seems to make through this process) I would advise the buyer they had voided any warranty that you offered, or were obliged to offer, by reselling and sending the goods to another country. I would then end all communication with them.

As the goods were no longer in his care, it is not your responsibility, nor can the buyer vouch that no harm, or tampering, occurred to the goods.

If the story is true, its his problem, not yours.

If the story is not true, its his problem, not yours.

If the messages from the buyer came through eBay you have a level of evidence that the buyer resold the goods to put forward in a case if they open a paypal dispute.

Re: Bit of a problem

drouin4 — Sun, 28 Aug 2016 08:51:49 GMT

Thankyou, you have all been very helpful, I have all the proof I need. Photos, receipt, tracking, screen shots and his messages saved.

And if I get a package back I will be opening it in front of the Post Master.

Re: Bit of a problem

lyndal1838 — Sun, 28 Aug 2016 09:37:56 GMT

You haven't given him your address to send it back have you?

If not, then how is he going to send it back with all the tracking that is required?

Re: Bit of a problem

drouin4 — Sun, 28 Aug 2016 09:41:51 GMT

No I haven't given him my address.

Re: Bit of a problem

k1ooo-slr-sales — Sun, 28 Aug 2016 10:31:44 GMT

the post by thecatspjs is all you need to know and do. kudos to cats for summing up everything in one post.

thecatspjs wrote:

As the goods were no longer in his care, it is not your responsibility, nor can the buyer vouch that no harm, or tampering, occurred to the goods.

If the story is true, its his problem, not yours.

If the story is not true, its his problem, not yours.

If the messages from the buyer came through eBay you have a level of evidence that the buyer resold the goods to put forward in a case if they open a paypal dispute.

Re: Bit of a problem

clarry100 — Sun, 28 Aug 2016 10:34:57 GMT

I think at the moment I would not pass him your return address. Just sit tight and wait and see if he opens a return case against you.
As others have said above it's not your responsibility any more.
But certainly keep armed with all the evidence you have at hand.
Good luck and keep us posted with developments.

Re: Bit of a problem

phorum_junkie* — Sun, 28 Aug 2016 11:55:25 GMT

Just email him and ask if he is aware that it is illegal to post anything containing a lithium battery overseas so the fact he unlawfully sent it to NZ negates any claim he may have against you and suggest he contacts Aus Post or whichever courier he used to see if they caused any damage while dealing with a non compliant package.

By the way you should not have sent it express post either, anything with a lithium battery must be sent regular parcel with a road only sticker on it.

Re: Bit of a problem

drouin4 — Sun, 28 Aug 2016 23:39:15 GMT

He is in the same state as me so it went by road.

He replied to me asking for the details of the NZ owner by saying he doesn't think think its relevant because it his his customer and asked for my address again.

Re: Bit of a problem

lyndal1838 — Mon, 29 Aug 2016 01:50:14 GMT

Keep that message where he has admitted that it is his customer. You are not responsible for what happens to the item after it arrives at YOUR customer's destination.

Re: Bit of a problem

clarry100 — Mon, 29 Aug 2016 02:13:49 GMT

If he onsent it to another customer you would think he must have checked/tested it before he sent in on.

Otherwise why would he have sent a known failed unit onto another customer.

So it was either working when he sent it (and he knew that) or he did not even check it out (and that's his problem clearly).

Don't pass him your address I say. It is irrelevant to him now.

Why is he asking for your return address anyway when it should have been on the package he received from you?

Re: Bit of a problem

drouin4 — Mon, 29 Aug 2016 03:11:53 GMT

He sent another message saying he didn't send with AU Post.

Also asked again to send my address before he takes further action.

When I asked him if he tested it before he re-sold he said no.

First email I had from his was to ask if it was Australian Stock because he had resold to a NZ customer who claimed it was faulty, he said if Australian stock then NZ warranty would be valid. Next email he sent was that NZ warranty not valid with AU stock, then constantly asking for my address to return to me.

I don't believe it is even my item.

Re: Bit of a problem

lyndal1838 — Mon, 29 Aug 2016 03:24:24 GMT

Cut off all contact with him....just wait till he does a proper dispute.

He really does not have a leg to stand on.

Re: Bit of a problem

drouin4 — Mon, 29 Aug 2016 03:24:38 GMT

It shows it sat in the post office for nearly a week before he picked it up, I sent on 4th, it arrived on the 5th, he picked up on the 11th.

I presume he then he sends his purchases (he makes many similar purchases) back to Hong Kong in bulk.

His first message to me was on the 23rd Aug.

Don't know how he had the time to get it to Hong Kong then to NZ if it is indeed my item.

Ebay told me he made no sales of this item on ebay, I queried him on this and now he is saying he didn't sell through ebay and wont give me anymore details, all I know is he said NZ customer.

Re: Bit of a problem

drouin4 — Mon, 29 Aug 2016 03:26:15 GMT

Thankyou for your advise, he is really getting me upset.

Re: Bit of a problem

lyndal1838 — Mon, 29 Aug 2016 03:38:34 GMT

That is what he wants to do....get you so rattled that you will refund just to get rid of him.

Don't even read the messages if they are upsetting you. Totally ignore him unless/until he opens a dispute and then you have all you should need to win the dispute.