topic Re: Charged $7.59 for eBay 500g postage label in Selling

Charged $7.59 for eBay 500g postage label

Anonymous — Wed, 05 Oct 2016 08:14:14 GMT

When I purchased the label it said $7.40 as the cost. However when I look in my account activity it shows that I've been charged $7.59.

Is this happening to everyone? Or is it my lucky day?!

Re: Charged $7.59 for eBay 500g postage label

thecatspjs — Wed, 05 Oct 2016 08:28:59 GMT

Thank you for raising this overcharge issue.

Just checked my fees and I have been overcharged for shipping too since the price increase

ArticleID: EBA00028019101008390909; Service: eBay Australia Post Flat Rate 3kg Satchel; Postage: $12.05; Signature: $0.00; Insurance: $0.00

262651815296

04-Oct-16 08:23:39 AEDST

Australia Post shipping fee

AU $12.24

One can only hope there is an adjustment by the time the final invoices are generated

Please someone else ring eBay and post their response, I just can't bear to ring them .... its simply too hard to deal with their customer service reps some days.

Re: Charged $7.59 for eBay 500g postage label

black*poppy — Wed, 05 Oct 2016 08:56:53 GMT

Oh Gawd not again.

Thanks so much for the heads-up

Re: Charged $7.59 for eBay 500g postage label

Anonymous — Wed, 05 Oct 2016 08:57:08 GMT

I rang when I noticed this morning and the ebay rep indicated that the refund might have to be 'manual' at the end of my current billing cycle. In other words I have to call them to sort it out.

I process most of mine through C & S so I didn't chuck a wobbly.

One hopes that an 'automated' correction will be devised.

Re: Charged $7.59 for eBay 500g postage label

Anonymous — Wed, 05 Oct 2016 09:04:04 GMT

Ahhh.. yep. Just noticed the same thing on a 3kg label I purchased. I'll call up later in the week if the problem hasn't gone away. 😞

Re: Charged $7.59 for eBay 500g postage label

black*poppy — Wed, 05 Oct 2016 09:21:08 GMT

I'm emailing CS about every single one. Have a cut and paste request letter ready now so it's fast. I'll update here if they give me any information worth mentioning

Re: Charged $7.59 for eBay 500g postage label

samjess54 — Wed, 05 Oct 2016 11:15:38 GMT

@Anonymous wrote:
When I purchased the label it said $7.40 as the cost. However when I look in my account activity it shows that I've been charged $7.59.
Is this happening to everyone? Or is it my lucky day?!

Could it have anything to do with paypal's 2.6% fee as $7.59 is what $7.40 + 2.6% equals?

Edit: don't think so - my $7.40 labels have been charged at $7.79.

Re: Charged $7.59 for eBay 500g postage label

vproshop — Wed, 05 Oct 2016 12:29:29 GMT

Can someone tell us what has Ebay said about this?

Are they going to refund ?

Is it going to be fixed soon?

Do we need to contact them for credit?

If someone has a reply from Ebay, could you please post it here.

Thankyou.

Re: Charged $7.59 for eBay 500g postage label

justkidzbiz — Wed, 05 Oct 2016 12:38:07 GMT

eBay and PayPal are separate entities so the fees charged by eBay have no bearing on PayPal fees. It's more likely that with the new price rises for Aust Post, eBay have charged the new prices but the displayed prices haven't been updated yet.

just more flippin problems we have to deal with!

Re: Charged $7.59 for eBay 500g postage label

black*poppy — Wed, 05 Oct 2016 12:43:56 GMT

HAHAHAHAHAHAHAHAHA

I sent an email with the item numbers I expected to get 0.19c credit for each.

I just got a reply from ebay, good ol' Bev!

Thanks for contacting eBay about the discrepancy in the postage label you printed.

As I have checked, the postage cost charged was correct. Effective from 3 October 2016, Australia Post made price adjustments to selected Australia Post parcel products and services, Express Post products, International letters products and services and selected Mail services.

For the full list of Australia Post price updates, go to:
http://auspost.com.au/parcels-mail/pricing-updates.html

I trust this information is helpful. Thanks for choosing eBay!

Kind regards,

eBay Customer Support

So I send a screenshot of the email ebay sends out when you create a postage label... clearly says I should have been chargesd $7.40.. I wait with baited breath.

Re: Charged $7.59 for eBay 500g postage label

chameleon54 — Wed, 05 Oct 2016 13:59:57 GMT

@Anonymous wrote:
When I purchased the label it said $7.40 as the cost. However when I look in my account activity it shows that I've been charged $7.59.
Is this happening to everyone? Or is it my lucky day?!

You think you,ve got problems. I,ve just purchased four items from the same seller. Listings showed ebay calculated post. I contacted the seller to ask about combined post before bidding and he informed me I could pay the full postage and he would refund the excess paid once he took the items to the post office and got an accurate price. He has charged me $10 ( fair enough ) ,$20, $22 & $30 for 500 gram ebay satchels with Signiture on delivery to the same address. Total $82 for four 500 gram satchels and he has dis-enabled the combine post option for good measure.

It looks like it may be a hijacked account. Over 9000 feedbacks, 100% positive, but only 2 in the last 6 months.and several hundred auction listings. Feedback left as a buyer shows the last six purchases from different sellers have all been refunded for item not recieved. ( how unlucky could you be .... ) Looks like I,ve got a fight coming up. I dont really need that.

Re: Charged $7.59 for eBay 500g postage label

clarry100 — Wed, 05 Oct 2016 20:10:57 GMT

This sort of thing has happened in the past and is yet another reason why we don't use ebay labels.

Too much hard work to keep track of it for the little savings to be had for us.

We don't send too many parcels either BTW, but when we do we use Click and Send.

I sent a 500gram satchel via C&S on Tuesday and their prices seem to have correctly updated inline with AP prices.

Re: Charged $7.59 for eBay 500g postage label

curraone — Wed, 05 Oct 2016 23:56:35 GMT

I understood that $7.60 and $12.05 are now the new correct prices for ebay labels. What am I missing?

this is my new document: NEW POSTAGE AS AT 4 OCTOBER 2016

Must buy at least 20 satchels/20 boxes online at a time

With the ebay labels and click and send: you have the option to pay extra for signature on delivery.

METHOD	BUY AT PO (1 at a time)	EBAY ONLINE	CLICK AND SEND ONLINE
500g parcel	7.60	7.60	$7.60
500g satchel	8.50	7.40 + 15c = $7.55	8.25 + 25c = $8.50
3 kg satchel	13.80	12.05 + 21c = $12.26	13.45 + 35c = $13.80
1 kg box Bx1		7.40 + 1.38 = $8.78	13.45 + 1.38 = $14.83
5 kg satchel	17.60	-	17.15 + 45c = 17.60
3 kg box Bx2		12.05 + 1.75 = $13.80	15.40 + 1.75 = $17.15
5 kg box Bx4		15.35 + 2.40 = $17.75
Express 500g	10.85		10.60 + 25c = $10.85
Express 3kg	15.65		15.30 + 35c = $15.65
Express 5 kg	24.80		24.35 + 45c = $24.80

LETTERS		INTERNATIONAL
Prepaid C5 500g 229 x 162 x 20mm	2.45
125g small 240 x 130 x 5MM	1.00
125g large 360 x 260 x 20mm	2.00
250g	3.00	$8.00
500g	5.00	$18.00
Registered post large letter add	3.80+

Re: Charged $7.59 for eBay 500g postage label

kittinkaboodle — Thu, 06 Oct 2016 02:09:07 GMT

I am having the exact same problem - BUT i can't figure HOW to email CS about it - every option I try when I go to help and contact either leads me to select an option which is inappropriate,or leads to a dead end. What channel did you use to contact them if you don't midn me asking?

Many thanks

Re: Charged $7.59 for eBay 500g postage label

padi*0409 — Thu, 06 Oct 2016 02:30:01 GMT

Best not to email CS, all you'll get is a cut and paste response. Far better to try different options in "contact us" until you get to one that offers "call me back" you usually get a CS rep that way that is more knowledgeable than the usual ones, if you still have trouble ask to speak to a supervisor.

Re: Charged $7.59 for eBay 500g postage label

cosmintas — Thu, 06 Oct 2016 06:41:50 GMT

Thanks for the warning. I too have been overcharged on three postage labels this week since the new AP rates started on Oct 3rd.

$7.59 for $7.40 (twice) and $15.94 for $15.75 (BX4 box). 19c here and there may not be much but there is also the fee on postage. It all adds up. Not good enough.

Re: Charged $7.59 for eBay 500g postage label

cosmintas — Thu, 06 Oct 2016 06:46:45 GMT

Can you tell me how to send an email to ebay with the screenshot attached? I have the screenshots and I know how to attach to email but how do you find the ebay CS email? Was it through 'contact us'? I have never actually had to contact ebay before.....my good fortune has run out lol! Thanks for any advice.

Re: Charged $7.59 for eBay 500g postage label

cosmintas — Thu, 06 Oct 2016 06:56:32 GMT

Hello,

Thanks for your informative post. I sat down today to crunch the numbers on the new post rates and align them to the ebay postage discounts and found your tabled figures. As you may see from another of my posts I was overcharged for a BX4 box this week $15.94 instead of $15.75.

I think that the newest rate for ebay postage of BX4 (5kg) boxes is $15.75. It was $15.35 so must have gone up along with the others. So if a box costs $2.40 (buying 20) then the new rate is $15.75 + $2.40 = $18.15

I buy the smaller boxes in larger amounts but the BX4 take up too much room to store so only buy them in lots of 20.

Cheers 🙂

Re: Charged $7.59 for eBay 500g postage label

curraone — Thu, 06 Oct 2016 07:05:51 GMT

You're right, thanks.

NEW POSTAGE AS AT 4 OCTOBER 2016 (amended 6 Oct)

Must buy at least 20 satchels/20 boxes online at a time

With the ebay labels and click and send: you have the option to pay extra for signature on delivery.

METHOD	BUY AT PO (1 at a time)	EBAY ONLINE	CLICK AND SEND ONLINE
500g parcel	7.60	7.60	$7.60
500g satchel	8.50	7.40 + 15c = $7.55	8.25 + 25c = $8.50
3 kg satchel	13.80	12.05 + 21c = $12.26	13.45 + 35c = $13.80
1 kg box Bx1		7.40 + 1.38 = $8.78	13.45 + 1.38 = $14.83
5 kg satchel	17.60	-	17.15 + 45c = 17.60
3 kg box Bx2		12.05 + 1.75 = $13.80	15.40 + 1.75 = $17.15
5 kg box Bx4		15.75 + 2.40 = $18.15
Express 500g	10.85		10.60 + 25c = $10.85
Express 3kg	15.65		15.30 + 35c = $15.65
Express 5 kg	24.80		24.35 + 45c = $24.80

LETTERS		INTERNATIONAL
Prepaid C5 500g 229 x 162 x 20mm	2.45
125g small 240 x 130 x 5MM	1.00
125g large 360 x 260 x 20mm	2.00
250g	3.00	$8.00
500g	5.00	$18.00
Registered post large letter add	3.80+

Re: Charged $7.59 for eBay 500g postage label

Anonymous — Thu, 06 Oct 2016 07:16:58 GMT

Mine was for the 500g eBay satchel (should be $7.40 + satchel cost).