topic Re: Negative feedback because customer did not pay? in Selling

Negative feedback because customer did not pay?

love-your-smile — Sun, 23 Jun 2013 01:39:29 GMT

Can someone please explain how this can seriously be allowed? eBayer buys a product where she is in a country which we don't post to. I explain to her why but say I can get the American distributor to post to her. She agrees. 2 weeks later still no payment and so I put in a 'not paid' dispute. She has now left me negative feedback because I put in this dispute. How can eBayers leave feedback even when they never paid for the item?!

Re: Negative feedback because customer did not pay?

motherbear2003 — Sun, 23 Jun 2013 01:51:01 GMT

Sad fact, they shouldn't be able to but they can:-( However, on the positive side, phone ebay (don't email) and it should be removed on the spot:-)

Re: Negative feedback because customer did not pay?

foxette-in-sox — Sun, 23 Jun 2013 01:52:16 GMT

Make sure you close the dispute 4 days after you opened it & ebay will remove the neg.If they don't,just give them a call.

And check that you have blocks to stop people from countries you don't post to from even bidding in the 1st place.

Re: Negative feedback because customer did not pay?

foxette-in-sox — Sun, 23 Jun 2013 01:57:08 GMT

Oh & having the following in your heading is probably misleading as you DON'T actually post worldwide.JMO

EXPRESS DELIVERY WORLDWIDE

Re: Negative feedback because customer did not pay?

love-your-smile — Sun, 23 Jun 2013 02:01:42 GMT

Thanks for the comments everyone. I have just put in a request to eBay. They must have changed something because the feedback removal is done by a different segment now and you need to email them directly.

As for the subheading, thank you for that because I had not picked up on that. The manufactuer told me about a month ago that they wanted all USA orders so I changed it to " Posts to: Australia, Europe, Asia, New Zealand" through eBay settings, but must have forget to change that other part.

Re: Negative feedback because customer did not pay?

bsal6160 — Sun, 23 Jun 2013 10:12:20 GMT

SO from what I can make out..she/he actullay didnt buy from you but rather the american distributor. SO why did you start an UID with them?

Re: Negative feedback because customer did not pay?

2106greencat — Sun, 23 Jun 2013 10:16:59 GMT

Because they didn't pay ?:|

Re: Negative feedback because customer did not pay?

bsal6160 — Sun, 23 Jun 2013 10:18:48 GMT

But if they bought from the distributor and not the OP how can they open a dispute?

Re: Negative feedback because customer did not pay?

gamezanstuf — Sun, 23 Jun 2013 10:39:37 GMT

"How can eBayers leave feedback even when they never paid for the item?!"

This one has had me shaking my head in bemusement also.

ebay has a few ludicrous policies, but this one takes the cake for me.

A buyer should not be allowed to leave any feedback until they have paid for the item, under ANY circumstances.

Re: Negative feedback because customer did not pay?

shepherdsrule — Sun, 23 Jun 2013 10:51:15 GMT

"How can eBayers leave feedback even when they never paid for the item?!"

This one has had me shaking my head in bemusement also.

ebay has a few ludicrous policies, but this one takes the cake for me.

A buyer should not be allowed to leave any feedback until they have paid for the item, under ANY circumstances.

If the seller opens NPB dispute and closes it without payment the buyer can not leave feedback, or if they have left neg FB before hand it will be removed by eBay.

Re: Negative feedback because customer did not pay?

gamezanstuf — Sun, 23 Jun 2013 10:54:44 GMT

ok, I realise that, but it still doesn't make sense why it is allowed in the first place,

That bad f/back is still there in the meantime for all the world to see.

sorry, but It's a stupid policy.

Re: Negative feedback because customer did not pay?

putney32 — Sun, 23 Jun 2013 11:03:09 GMT

--its allowed because there is no way for ebay to know if you paid via bank deposit or cash on pickup etc, or by paymate or direct credit card....... ebay only know what happens via Paypal, not any other payment method

Re: Negative feedback because customer did not pay?

love-your-smile — Sun, 23 Jun 2013 11:15:21 GMT

I've spoken to eBay and as soon as I'm able to close the dispute (tomorrow), if I send them another message they will remove the feedback.

bsal616, she bought from me

Re: Negative feedback because customer did not pay?

bsal6160 — Sun, 23 Jun 2013 13:01:30 GMT

Sorry, but it sounds to me like the buyer is/was expecting to pay the American distributor from where they would have got the item. Just saying thats all.

Re: Negative feedback because customer did not pay?

belindabargainhunter — Sun, 23 Jun 2013 13:29:29 GMT

Yeh I think the buyer didn't understand what was happening as it said worldwide, then they were told that they needed to buy from the American distributor so I think they may have misunderstood what was going on.

Re: Negative feedback because customer did not pay?

love-your-smile — Mon, 24 Jun 2013 02:04:42 GMT

Not sure why though. I told her she can pay us and I will have her order posted from America to get it quicker. She said she would pay within a couple of days but never did.

Re: Negative feedback because customer did not pay?

*new2vintage — Mon, 24 Jun 2013 02:51:16 GMT

I advise you to change your signature - it's a generalisation and can be misinterpreted and some people may find it offensive. Some of us put plenty of time and effort into answering questions and don't make it an unpleasant experience for people who ask them.

Re: Negative feedback because customer did not pay?

belindabargainhunter — Mon, 24 Jun 2013 04:13:46 GMT

Yeh sorry teeth deja is right about your signature. I have had some back and forth myself on these boards but most people here are good people and sometimes after going away and thinking I can see from another persons view. Most of the disagreements on here I think are just misunderstandings that's come from typing only and not being able to see someones expressions and hear the tone in there voice.