topic Re: 4 more negatives ... I've had enough. in Selling

4 more negatives ... I've had enough.

mydeclutteringwares — Mon, 24 Nov 2014 09:22:39 GMT

Yep .... 4 more neg's for item not recieved.

I have been selling on Ebay for 11yrs and have never been treated this way before.

I have never been rude to anyone, let alone extremely rude.

How can I been rude to someone when there has been no communication, therefore, how can I refuse a refund.

The items were purchased on the 1st October.

I recieved an email from paypal saying the buyer tried to open a dispute but they were told they hadn't filed within the required timeframe.

I checked my feedback and wham...they lashed out on me.

I have contacted ebay about this and my previous neg and they said there is nothng they can do basically.

I have contacted the buyer and was still pleasant and helpful. No response yet.

I am working on building up my business on Etsy and quicksales. I've had enough of this place and the new rules that can allow this sort of thing to happen.

Not happy

Re: 4 more negatives ... I've had enough.

twyngwyn — Mon, 24 Nov 2014 09:29:10 GMT

Are they in Qld??

Re: 4 more negatives ... I've had enough.

mydeclutteringwares — Mon, 24 Nov 2014 09:30:48 GMT

Yes, they are in QLD

Re: 4 more negatives ... I've had enough.

twyngwyn — Mon, 24 Nov 2014 09:35:49 GMT

Deep breath....check out the other threads on postage to Qld and lack of receipt....there are problems with sorting centres there....I have had 10 items 'not received' this year - ALL TO QLD! You could contact Australia Post & question them....I feel your pain 😞

Re: 4 more negatives ... I've had enough.

character_parties_aus — Mon, 24 Nov 2014 09:52:44 GMT

I'm in qld. They are currently implementing new technology at the sorting centre this week. I've had some major delays on parcels leaving ....sitting in the sorting centre for one week plus, hopefully new technology will fix things, somehow I've avoided any negs or nasty buyers.

Re: 4 more negatives ... I've had enough.

digital*ghost — Mon, 24 Nov 2014 10:04:11 GMT

@mydeclutteringwares-2011 wrote:

How can I been rude to someone when there has been no communication, therefore, how can I refuse a refund.

What's the buyer's other FB left for others look like? I'm just curious to know if they have left the same comment for anyone else as it doesn't sound like it applies to your transactions - I had a buyer a couple of months ago leave me a pos. that said one of their items arrived broken, which was highly unusual (almost impossible) for the type of items they bought, and when I checked their FB left for others, they had left the same positive comment for about the last 20 sellers or so, after leaving it as a neut for one seller a few months prior.

On the off-chance the FB was left in error and you can get the buyer to co-operate, you may be able to get eBay to remove it.

EDIT: Just realised it's probably more likely they thought you were responsible for refusing a refund via PayPal, so my comments are probably a bit off base.

Re: 4 more negatives ... I've had enough.

kopenhagen5 — Mon, 24 Nov 2014 10:19:24 GMT

I was about to mention the same as digi.

Many ebayers think they are involved with the seller not knowing they are only using the ebay or PayPal automated system.

I see it time and time again.

Based on what parties says in the above post, the items may still turn up and feedback can be revised.

I would perhaps google and get some info on the delays to copy n paste to those buyers in a message.

Re: 4 more negatives ... I've had enough.

i-love-my-sheep — Mon, 24 Nov 2014 10:31:45 GMT

I don't really have anything to offer apart from my sympathies. That really sucks roosters. If you can't get them removed and you decide to reply to their feedback, name them in your reply so we can all see who they are.

Hopefully it all works out for you.

Re: 4 more negatives ... I've had enough.

mydeclutteringwares — Mon, 24 Nov 2014 10:44:53 GMT

Thankyou all. I have copied and emailed info to them about some of the problems happening with the postal service, but still waiting to hear back.

I was thinking too, that it may have been because paypal said no to the refund, and I explained to the customer that that process is nothing to do with me and that I would be happy to give a refund or store credit if they want some Christmas items. They only had to email me.

Also, as I hadn't communicated with the buyer, who did and were they the ones extremely rude and got them all riled up...as it wasn't me.

I'm not holding my breath though. The previous negative, same thing, item not recieved. I emailed the buyer and explained all of the above and nothing no response... just ignores me. It was also to QLD.

My PO told me today that even where I live there are quite a few Ebay sellers closing their stores or are about to. They have had enough as well.

It just seems their is no support from ebay, paypal or Aussie post. We are on our own to fight off the mob so to speak. None of them will take the blame for this mess we sellers have to put up with.

I am putting my store on holidays for a few days to think things through and see if I feel like continuing with ebay or not.

Thanks all

Re: 4 more negatives ... I've had enough.

lowanacrafts — Mon, 24 Nov 2014 10:46:45 GMT

I had a return letter returned from NSW, 2mths and 3 weeks from when it was posted from me.

I replaced the item, as it was my fault, had 5 instead of 3 street address, but the lady didn't know her neighbour.

I just want to know where the hell it has been. Holidaying somewhere.

one of the reasons I always have my return address.

I am also with QS and just trying Esty, but both dead as a dodo.

Re: 4 more negatives ... I've had enough.

kane1417 — Mon, 24 Nov 2014 10:47:28 GMT

When contacting ebay, ask to speak to a Supervisor, or have your request reviewed by a Supervisor.It may take a day or so, but I'm sure if they look a bit deeper into your request ,they may remove the negative feedback.I had no luck recently with the foot soldiers who answer the phone at ebays overseas call centre, but they were helpful enough to give my request a leg up when I suggested to them I was closing my account, although it take me 30 minutes to explain !.Buyers are running amuck at present and behaving like spoilt kids when they don't get their own way, others unfortunately are unable to comprehend that there are many variables in the mix (purchasing,payment,delivery) some of which may be out of the control of the seller, who at the end of the day, is repeatedly blamed for the short comings of others.The new refund policy ebay has implemented , will see other trading sites like etsy, take up the reins, and offer a clear alternative to the small business sellers, who are being railroaded into accepting current seller account fees.terms and conditions, ratings,feedback scores etc , implemented by a megalomaniac mad man. I've already started buying off etsy, and will soon start running my stock down from the ebay site and switch over to the etsy site, it is clearly alot more professional, easier, cheaper, less stress, than the trainwreck ebay has become over the last 2 years.I want to offer my buyers a professional sales platform in all aspects and unfortunately Ebay can no longer fillfull this basic requirement of my business model.Regards Kane1417.

Re: 4 more negatives ... I've had enough.

mydeclutteringwares — Mon, 07 Nov 2016 08:25:10 GMT

Thanks... I am finding Etsy is doing quite well fro me. I love vintage images and have a lot of vintage post cards, gift tags and other items that I scan, touch up and list for customers to buy and download instantly.

I have had 35 sales since the 2nd Nov.

This is my store for those curious to see what I'm doing and want to give Etsy a try.

Cheers

Re: 4 more negatives ... I've had enough.

lowanacrafts — Mon, 24 Nov 2014 11:14:24 GMT

wow fantastic, as i make hand made cards may visit, but haven't used digital download before. what are you on QS

Re: 4 more negatives ... I've had enough.

mydeclutteringwares — Mon, 24 Nov 2014 11:21:24 GMT

The name is the same as Ebay and here is the link.

https://www.quicksales.com.au/vshops/vshops.aspx?shopid=12815

I am able to offer combined postage there without being penalized.

I am still in the process of listing more of the items I have on Ebay and Etsy...just takes time.

Cheers

Re: 4 more negatives ... I've had enough.

ourphonecase — Mon, 24 Nov 2014 11:22:06 GMT

You really shoudn't get a negative get to you. It is just a color and thats all it is. I've had many negatives and it never affected my sales at all (and yes alot of BS negatives). One seller giving you 4 negatives, if I recall, it should only count as one anyways if it really matters to you that much

Re: 4 more negatives ... I've had enough.

mydeclutteringwares — Mon, 24 Nov 2014 11:40:25 GMT

It isn't just about the negatives. It is the lies this buyer has said as well, and Ebay allowing this sort of thing to happen.

Negatives are important as they can affect my seller ratings and put me lower in the search engines. Eventually, if we get to many, we can be told by ebay to leave.

It is interesting that when I look at both these buyers that left negatives, they are not frequent buyers. Just make purchases everynow and then.... like 2 0r 3 in one month and nothing for a few months. Very annoying.

Re: 4 more negatives ... I've had enough.

ms_aussie — Mon, 24 Nov 2014 12:37:32 GMT

I am sorry that this person has seen fit to lay 4 negs on you without any communication or prior warning.

I looked at her feedback and she had a neutral about a year ago for a slow delivery. Her excuse was that the parcel had to go to WA. She appeared to have been stung by the neutral too. Evidently she has forgotten how she felt after getting an unfair neutral.

I have looked at your stores on etsy & Quicksales and you have some beautiful things listed. I can't see any reason why you won't do very well expecially once people know where to find you.

I gave eBay the flick abount a month ago. Like you, I couldn't put up with their stupid rules and unfair decision making. I have been registered on eBay for 12 years and have maintained a 100% positive rating but that doesn't mean anything to eBay. The fact that you have a great record as a buyer and seller means nothing if a nasty person like this one feels the need to lay some of her BS on you.

Anyway, all the best for the future. I wish you peace, joy and prosperity.

Just keep smiling

Re: 4 more negatives ... I've had enough.

cq_tech — Mon, 24 Nov 2014 14:42:51 GMT

Not a very nice buyer at all, and a bit trigger happy with the negs too, I notice. I also notice that she's not averse to not paying for her purchases occasionally, and tends to complain a lot about other sellers and buyers with poor communication, which is a bit rich coming from somebody who didn't even bother making contact before leaving 4 negs for the OP.

As a seller herself, I'd have expected much better, yet it seems that she's no different from any other ratbag buyer who leaves negative feedback without making the slightest effort to resolve the issue first. I too am sorry to see the OP treated so shabbily and I sympathise with her completely.

Re: 4 more negatives ... I've had enough.

curraone — Tue, 25 Nov 2014 18:51:42 GMT

Here we go - my first negative - I especially like the bit about "tried to contact you but ebay said no contact" how is that my fault?

A big fat negative for $6.99.

Re: 4 more negatives ... I've had enough.

aps1080 — Tue, 25 Nov 2014 19:02:51 GMT

Obviously didn't try very hard to contact you considering how many other listings you have that they could have sent a message through.

Are you going to reply to it ?