topic Re: Positive comment as negative feedback in Selling

Positive comment as negative feedback

dmh160161 — Fri, 18 Nov 2016 03:10:52 GMT

I just got my first negative, and while it may not affect my sales as only a casual seller, it is disappointing. Strange thing is buyer left postive comment, so how do you accidently leave negative when it has several promts before you actually post comment. I have sent a feedback retraction request to buyer and messaged her asking if there was a problem and if I can fix anything. Will have to wait and see her response, I suppose.

Re: Positive comment as negative feedback

performance_parts_clearance_centre — Fri, 18 Nov 2016 03:24:47 GMT

Yep, one of my pet hates - negative / neutral feedback, with a positive comment...

Re: Positive comment as negative feedback

kopenhagen5 — Fri, 18 Nov 2016 03:28:30 GMT

I have heard buyers using their mobile accidentally leave the wrong colour dot because they are very close together.

Re: Positive comment as negative feedback

cool_deals_for_you — Fri, 18 Nov 2016 03:58:36 GMT

Maybe she liked the dress but her butt looked big in it

Re: Positive comment as negative feedback

shiver_me_shrimp — Fri, 18 Nov 2016 05:32:58 GMT

I'd say they've hit the wrong button by accident. Or perhaps (due to AusPost being so slow at the moment) left a neg due to the time it took to deliver, which would be unjustified. What's their feedback left for others like? If they leave neg after neg, they probably don't realize they haven't changed it back to positive after a previous negative experience.

If they don't respond, call eBay and see if they can do anything about it - can't hurt. I know you can get a false positive removed, wonder if it works the other way around?

Re: Positive comment as negative feedback

thecatspjs — Fri, 18 Nov 2016 08:05:07 GMT

@once_truly_loved wrote:
I just got my first negative, and while it may not affect my sales as only a casual seller, it is disappointing. Strange thing is buyer left postive comment, so how do you accidently leave negative when it has several promts before you actually post comment. I have sent a feedback retraction request to buyer and messaged her asking if there was a problem and if I can fix anything. Will have to wait and see her response, I suppose.

I think you have taken the necessary steps by messaging the buyer and asking if their was a problem, and what you can do to fix it.

As others suggest, have a look at the feedback the buyer has left for others. This usually reveals if the buyer is difficult to please or color blind.

Some people are simply inattentive, and it may just have been an inadvertent error. Not everyone reads the details of whats on their screens whilst clcking or swiping.

Re: Positive comment as negative feedback

*tippy*toes* — Fri, 18 Nov 2016 11:42:35 GMT

@kopenhagen5 wrote:
I have heard buyers using their mobile accidentally leave the wrong colour dot because they are very close together.

I dunno about that. I left a feed back on my phone a few weeks ago and it was very easy to hit the right option. I looked at it and wondered how people could accidentally hit the wrong one. I suppose anything's possible but it seems strange.

Re: Positive comment as negative feedback

springyzone — Fri, 18 Nov 2016 22:58:32 GMT

It is a strange comment for a negative rating so she may very well retract it once she gets your message.

It may be a mistake, as others have outlined.

If not, I know how disappointing it would be to have a neg like that but on the positive side, it would not influence me as a buyer. If anything, it makes the person who made the comment look a bit of a dill, it does not reflect on the seller.

Re: Positive comment as negative feedback

shepherdsrule — Sat, 19 Nov 2016 07:15:32 GMT

I think it was an accident, and even if you can't contact the buyer to ask for retraction, I imagine anyone looking at your FB would also assume it was an error by the buyer.

Re: Positive comment as negative feedback

dmh160161 — Mon, 21 Nov 2016 05:26:06 GMT

I messaged buyer last week, no response to my message so far, or my feedback retraction request. She was quick to respoond to my message when she paid for item, and I advised when i was posting, so she can use ebay messages. Looks like she has left negaitves before but only a couple, and her comments were negative as well, so they were intentional.

I have sent eBay an email now asking them to look into it, and to remove it if they can. It may have been a mistake, but why should my feedback rating suffer for it. I know it is only a red dot, and it doesn't affect my life but I have been buying and selling since June 2006, and this is my first red dot, just want it resolved. I would of preferred no feedback at all in this case, I have had plenty of items sold with no feedback response from buyers, I have never had an issue with that.

Re: Positive comment as negative feedback

shepherdsrule — Mon, 21 Nov 2016 05:54:02 GMT

The buyer may simply not be on eBay, received item, left feedback, unnless she purchases more she would have no reason to come back to check messages.

BTW, emailing eBay will do little to nothing, you need to call them.

Re: Positive comment as negative feedback

dmh160161 — Thu, 08 Dec 2016 00:10:20 GMT

Looks like you are right, must be casual buyer, no reposne to message or feedback revision, oh well. She is on my blocked list now, just in case she decides one day to come back to ebay and buy again. Red dot hasn't caused me any issues anyway. Thanks for comments. Merry Christmas and a Safe and Happy New Year to all.

Re: Positive comment as negative feedback

happylouie08 — Sun, 22 Jan 2017 21:58:13 GMT

it has happened to me as well, it is very frustrating. i hope you can get the buyer to fix it.