topic Re: Ebay postage label tracking not updating in Selling

Ebay postage label tracking not updating

tcg_cards_au1 — Thu, 22 Dec 2016 23:39:46 GMT

About 5 days ago I sold 2 items and printed out a label via ebay for the 500g ebay satchel. This then the tracking number ebay has given me has not updated at all, just wondering if this is normal.

Re: Ebay postage label tracking not updating

*sparklz* — Thu, 22 Dec 2016 23:42:51 GMT

Did you lodge the packages over the counter at a PO?
You need to go onto the AP tracking site and enter the number to get the updates.

https://auspost.com.au/

Re: Ebay postage label tracking not updating

phorum_junkie* — Fri, 23 Dec 2016 00:49:44 GMT

They should show as in progress of you got them logged in at the PO but very often nothing else gets updated until after delivery. I*t is one reason I never check the tracking on items I have sold unless a buyer contacts me and asks where their item is.

Re: Ebay postage label tracking not updating

curraone — Fri, 23 Dec 2016 01:11:12 GMT

Updating the tracking seems very much to depend on your mailing centre. For instance, if I put my items in a red box for posting - they are always scanned in at Underwood Mailing Centre in the first instance.

However, other posters have said that in other areas, the parcel may not be scanned until it is at the destination and marked for delivery.

You have not told us whether you used a red box or went to the PO?

Re: Ebay postage label tracking not updating

thecatspjs — Fri, 23 Dec 2016 01:25:36 GMT

As a dligient regular seller, I check many items tracking to gauge if a custeomers experience is being let down by Australia Posts delays.

As a buyer I check the progress of parcels on a more regular basis so that I do not have wasted trips to my P O Box.

I can honestly state after monitoring the tracking of hundreds of parcels coming from all over Australia in the past couple of years that it is a very rare exception when I have a parcel that does not have at least one scan one in the system prior to being delivered.

Australia Post's system pretty much updates in real time in metro areas so best to go directly to the Aust Post website to check tracking, and this information comes into the eBay system at a delayed rate.

I am going to assume that you are relying on eBay tracking, so my advice is to check the Aust Post tracking web page as others have suggested.

Re: Ebay postage label tracking not updating

tcg_cards_au1 — Fri, 23 Dec 2016 03:53:53 GMT

Thanks for the replies, for the people asking I posted it in a red box

Re: Ebay postage label tracking not updating

*sparklz* — Fri, 23 Dec 2016 05:24:06 GMT

As you did not lodge it over the counter to be scanned as accepted by AP all you can hope for is they scan it on delivery or you have no proof of postage.

Re: Ebay postage label tracking not updating

lyndal1838 — Fri, 23 Dec 2016 05:35:21 GMT

@tcg_cards_au1 wrote:
About 5 days ago I sold 2 items and printed out a label via ebay for the 500g ebay satchel. This then the tracking number ebay has given me has not updated at all, just wondering if this is normal.

It is normal if you posted it in a red box rather than over the counter.

It will not update until it is scanned somewhere on the journey to it's destination.

Re: Ebay postage label tracking not updating

englishrosegardens — Fri, 23 Dec 2016 06:24:17 GMT

@*sparklz* wrote:
Did you lodge the packages over the counter at a PO?
You need to go onto the AP tracking site and enter the number to get the updates.
https://auspost.com.au/

If you're in the sold (or purchases) section of ebay and you click on the tracking number, and then click on it again in the little window that opens, you end up on Aust Post's tracking page for that item - no need to go to Aust Post's webpage separately and type in tracking numbers.

Re: Ebay postage label tracking not updating

*tippy*toes* — Sat, 24 Dec 2016 10:13:35 GMT

If you register for My Post (it's free), you get a card that you can get scanned each time you hand an item over the counter (which you should do if possible due to the postage defects). If you install the Aust Post app on your phone, you can set it up to get a notification each time there is a tracking event. I find when I post a parcel, by the time I walk out the door and into my car, the tracking number is already available in the app. If I forget my card, I can manually add the tracking number.

You can also give the PO the buyers email address and they'll get an email with the tracking events as they happen. I find it gives buyers peace of mind that their item is on the way.

If you don't want to manually check each tracking number, you can open the app and they're all there together. I rename each tracking number with the buyers username and the ETA so I can see at a glance who owns which tracking number.

Re: Ebay postage label tracking not updating

tcg_cards_au1 — Mon, 26 Dec 2016 10:04:04 GMT

Ok it has been over a week since I posted the 2 parcels in a red box, the tracking numbers both still have not been updated.

Now there is a cause for concern because both items are worth $200 each, and the buyers say they have not received the item nor have the parcels been returned to me.

Re: Ebay postage label tracking not updating

lyndal1838 — Mon, 26 Dec 2016 10:10:17 GMT

There have only been 5 working days for Australia Post since you posted the item (if indeed you did post them on Sunday). If they were not deliverd before Christmas they will not be delivered now until the 29th at the earliest.

As already stated, posting them in a street box is not much use for tracking.....often they are not tracked until they are delivered.

Re: Ebay postage label tracking not updating

digital*ghost — Mon, 26 Dec 2016 10:12:13 GMT

If it's still in transit, it's unlikey to update at all until Thursday, as that's Aus Post's next delivery day (some post offices will be open on Wednesday, and mail might be processed at facilities but I don't know for sure, only that no deliveries will take place from 24th to 29th).

So if it was posted last week, by Thursday of this week it still would have been only 4-5 business days since posting, or thereabouts, which is unfortunate but pretty average so hopefully you'll get an update by then - best to advise the buyer of all this info too, as they may not be aware of Aus Post's extended holidays during this period.

Edit: posted a minute too late.

Re: Ebay postage label tracking not updating

*tippy*toes* — Mon, 26 Dec 2016 10:32:06 GMT

At $200ea, I would have been sending with SOD, insurance and handing over the counter for a lodgement scan. You can still get a lodgement scan with prepaid postage.

Re: Ebay postage label tracking not updating

davewil1964 — Mon, 26 Dec 2016 13:04:49 GMT

I would question several things here -

1. Why would you expect any tracking events on Public Holidays; and

2. Why would your buyer expect delivery on Public Holidays?

Whilst I certainly hope you don't do your dough, this may be a blessing in disguise. It gives you cause to have a look at your business practices. Never chuck valuable items in a red box - lodge them over the counter. Always insure them - build the cost ($1.50/$100) into your price. The buyer is certainly not going to CHOOSE to pay more money when they are covered for loss by both eBay and Paypal.

If your margins don't allow for SOD and insurance on $200 items, rethink what you are selling and why.

Re: Ebay postage label tracking not updating

shiver_me_shrimp — Mon, 26 Dec 2016 14:19:10 GMT

From the aus post website:

Holiday trading & delivery
Here's when we'll be open and delivering during the Christmas and New Year break:

Thursday 22 December: Post Offices open, we're delivering. Last day for posting Express Post items for guaranteed* next-day delivery.
Friday 23 December: Post Offices open, we're delivering

Saturday 24 December: Post Offices open, no deliveries

Sunday 25 December - Christmas Day: Post Offices closed, no deliveries

Monday 26 December - Boxing Day: Post Offices closed, no deliveries

Tuesday 27 December - Boxing Day public holiday: Post Offices closed, no deliveries

Wednesday 28 December - Australia Post authorised holiday: Post Offices open (selected only), no deliveries

Thursday 29 December: Post Offices open, we're delivering

Friday 30 December: Post Offices open, we're delivering

Saturday 31 December: Post Offices open, no deliveries

Sunday 1 January - New Year's Day: Post Offices closed, no deliveries

Monday 2 January - New Year's Day public holiday: Post Offices closed, no deliveries

Tuesday 3 January: Post Offices open, we're delivering

Re: Ebay postage label tracking not updating

tcg_cards_au1 — Tue, 27 Dec 2016 02:47:14 GMT

I do have SOD and the insurance through the ebay postage label, but yes from now on I will post them over the counter.