topic Re: pick up only in Selling

pick up only

chrisco62 — Thu, 27 Jun 2013 02:58:34 GMT

just sold an item that clearly states that it is pick up only, E-mailed buyer items are ready for inspection and collection, He has E-mailed back with let him know how much extra for postage. I have told him collection only no postage. Someone asked this question on listing and was told sorry no postage, So where do I go from here.

Thank you in advance for your help

Re: pick up only

chezzy — Thu, 27 Jun 2013 03:59:13 GMT

For me it is pretty obviously pick up only but some people will try - next time perhaps spell it out clearly in the description too BUYER MUST ARRANGE PICK UP. ITEM WILL NOT BE SHIPPED. (and include some flashing neon lights too?!)

Not all people will read the questions and answers down the bottom either. I would suggest a mutual cancellation unless the buyer can arrange for someone to pick it up on their behalf?

Re: pick up only

chezzy — Thu, 27 Jun 2013 04:03:55 GMT

Check out the information at the following link:

http://pages.ebay.com.au/help/sell/cancel-transaction-process.html

Re: pick up only

kopenhagen5 — Thu, 27 Jun 2013 05:51:38 GMT

Or if you feel inclined you could provide a quote for a courier, signed and fully insured.

It might be $100-200.

After all buyer should always check postage costs before bidding/purchasing.

Re: pick up only

*sparklz* — Thu, 27 Jun 2013 05:55:40 GMT

Do not send a request to mutually cancel though because if they decline then you are stuck with the fees and they can still leave neg feedback.

Send an invoice with postage at $300 and when they do not pay within 4 days open a dispute for non payment and 4 days later close it to get your fees back and they get a strike and they will not be able to leave feedback either.

Re: pick up only

chezzy — Thu, 27 Jun 2013 06:20:24 GMT

Forget my suggestion of mutual cancellation - I am liking kopenhagen's and sparklz' suggestions better

Re: pick up only

janeababe — Thu, 27 Jun 2013 06:33:18 GMT

-Your bidder is only a newbie with 9 feedback.

-Some ebayers are unable to view the questions at the bottom of listing due to mobile aps, so its possible he couldn't see that it was pick up only.

-You did not write PICK UP ONLY within the blurb, and the payments/postage TAB can be a bit difficult for newcomers to fathom how to access it. Easy when you know its there, but necessarily a stand out feature.

Personally, if it was me, I would not offer a $300 freighting charge. The buyer then would have to pay you by Paypal and you never know, might just do a charge back months down the track, or get you for excessive postage or come here and complain, then get advice on how to deal with your outrageous postage claims! LOL 😉

Be nice and gently explain to your buyer that the item is PICK UP ONLY as per the terms of the listing, and that is all you can offer. If you are feeling generous, offer your buyer a mutual cancellation, then you will get your fees back from ebay, and free to relist, and this time put it in big bold letters within the item description PICK UP ONLY. 🙂

Re: pick up only

chrisco62 — Thu, 27 Jun 2013 07:20:50 GMT

Like the idea of outrageous postage but that may come back and bite me, Mutual cancellation would be great but if he refuses I'm stuck with FVF, Surely there must be a simple and honest way to sort this out, I feel I have done nothing wrong but due to someones ignorance I may get stuck with fees.

Thanks

Re: pick up only

chezzy — Thu, 27 Jun 2013 07:51:23 GMT

If you want to be technical I am seeing the words pick up mentioned three times in the original listing. Surely even mobile apps include the postage information and I am not even talking about the questions and answers lower down on the page?! I would be inclined to take screen shots wherever it says pick up and send that to the buyer via ebay messages when you next make contact.

Re: pick up only

kopenhagen5 — Thu, 27 Jun 2013 08:14:46 GMT

Like the idea of outrageous postage but that may come back and bite me, Mutual cancellation would be great but if he refuses I'm stuck with FVF, Surely there must be a simple and honest way to sort this out, I feel I have done nothing wrong but due to someones ignorance I may get stuck with fees.

Thanks

There is. If you don't want to post it ask them via ebay messages if they will agree to a mutual cancellation. Once they agree then send them the form and if they decline you can contact ebay whom can see they already agreed to a cancellation. If feedback is left it will be removed.

My suggestion was to provide a secure premium method of posting and if they are prepared to pay, all well and good. But as jane says if they are a newbie, it was probably a genuine oversight.

Re: pick up only

phorum_junkie* — Thu, 27 Jun 2013 08:47:51 GMT

If it were me I would go to the Pack & Send site and get a quote for sending whatever it is by their fully tracked and insured service, add on fifty bucks for the cost of transporting them to the P&S depot and add that to the invoice.

They either pay that much (will be very expensive) and you have made enough to make it worth the time and trouble or they don't pay and you can go through the unpaid item dispute process.

Re: pick up only

i-once-was-bump — Thu, 27 Jun 2013 12:38:34 GMT

You don't need to do anything, no need for very high postage quotes or anything.

Just wait the four days from the end of the auction and start a NPB dispute.

I have done this on Pick Up Only items and it sure gets the buyer to my front door in a real hurry.

Re: pick up only

thecatspjs — Thu, 27 Jun 2013 13:07:51 GMT

I totally agree with your tactic Bump - very sensible and appropriate for a pick up only item IMO.

Re: pick up only

phorum_junkie* — Thu, 27 Jun 2013 17:29:20 GMT

You don't need to do anything, no need for very high postage quotes or anything.

Just wait the four days from the end of the auction and start a NPB dispute.

I have done this on Pick Up Only items and it sure gets the buyer to my front door in a real hurry.

The downside of that idea if they are out of State is that they may just pay the item price only by Paypal then you will have to refund and then argue with ebay about why the neg should be removed.

Re: pick up only

retailtherapist_8 — Thu, 27 Jun 2013 20:14:41 GMT

Please correct me if I am wrong. If it states pick up only, why is it the Sellers problem to find out rates to courier or pack & send or post in any way? Should 'nt that be the Buyers responsibility? Why would you not just nicely remind the Buyer of your TOS and say you are however, very happy to work in with their courier or freight company of choice?

Forgive me, I am only a few months into Selling so I might be way off base.:8}

Re: pick up only

chezzy — Thu, 27 Jun 2013 20:30:21 GMT

Regardless of whether the buyer is a novice or didn't see the questions and answers because they may or may not be using a mobile device, it actually quite clearly says pick up where it refers to postage. I am not on a mobile device but can see it mentioned twice and then a third time under questions and answers? I would be surprised if mobile devices/apps left pertinent information out completely.

Seller should not have to worry about chasing around and getting quotes, they shouldn't even have to worry about packing the item which is another issue all together.

The seller could always suggest the buyer arrange someone to pack and collect the item at the buyer's own expense. Even suggesting this is going above and beyond, seller specified pick up only for a reason, his item his rules?

Re: pick up only

i-once-was-bump — Fri, 28 Jun 2013 05:44:14 GMT

Please correct me if I am wrong. If it states pick up only, why is it the Sellers problem to find out rates to courier or pack & send or post in any way? Should 'nt that be the Buyers responsibility? Why would you not just nicely remind the Buyer of your TOS and say you are however, very happy to work in with their courier or freight company of choice?

Forgive me, I am only a few months into Selling so I might be way off base.:8}

Way off base? NO, you are spot on.

While some might come here cussing and cursing about buyers most of us do reply politely and your suggestion for a reply is most definitely polite but firm, just what is needed.

Re: pick up only

phorum_junkie* — Sat, 29 Jun 2013 00:20:08 GMT

I would never let a buyer arrange the courier delivery, it would still be classed as pick up only so no Paypal protection if the buyer does a bank chargeback.

Re: pick up only

thecatspjs — Sat, 29 Jun 2013 05:14:11 GMT

The majority of businesses accept credit card payments and lets face it its commonsense surely that the frequency of charge backs is very, very small.

In any case if a professional courier company is organised by buyer to collect there are transaction records for the freight including from - to address details.

There are many successful, highly respected ebay businesses particularly in the antiques area, that sell using mostly pick up only, and indicate that they are happy to liaise with a buyers choice of couriers, I would think that this would not be offered if it was such a significant risk.

Whilst some may not choose to accept a courier delivery for a pick up only item - it can be the difference between making a sale or not.- and it should be noted in a listing that courier pick up will not be accepted.

Re: pick up only

retailtherapist_8 — Sat, 29 Jun 2013 06:46:10 GMT

I would never let a buyer arrange the courier delivery, it would still be classed as pick up only so no Paypal protection if the buyer does a bank chargeback.

I must have misunderstood I believe the OP did offer pick up only for the item. I don't get the difference between the buyers own courier & the buyer physically picking the item up when "pick up" is the only way to receive the goods.

In the words of the illustrious and infamous Pauline Hanson......." please explain"??:|