topic Re: Weird UPC relist glitch? in Selling

Weird UPC relist glitch?

jellybirddesigns — Mon, 30 Jan 2017 13:29:23 GMT

Tonight, for the first time, I got an email from Ebay saying that 4 of my listings (which are GTC) were not relisted as they were missing UPC, Brand, or MPN.

I went over each listing and everything is in there, so I can't understand it.

I updated all my listings last year when the UPC changes came in and have had no issues until now.

Anyone else experience this glitch?

From memory, wasn't there a way you could bulk check all your listings to see if there were any issues?

Re: Weird UPC relist glitch?

lm-entertainment — Mon, 30 Jan 2017 15:20:22 GMT

I had this occur once - and when I went back and looked it was a multi-variation listing which had one of the variations which didn't have a UPC entered and didn't have "Does not apply" selected.

Once I fixed this on that listing, it hasn't occurred since. I can't offer much more assistance than that - but that was my only experience.

Re: Weird UPC relist glitch?

digital*ghost — Mon, 30 Jan 2017 16:13:39 GMT

Apparently, eBay has acknowledged this as a widespread glitch.

Three of my listings have now been ended - not too happy about one of them, the other two were older and I probably haven't lost much in terms of sales history and current interest. They all had their product identifiers in place, so the issue is on ebay's side.

Re: Weird UPC relist glitch?

clarry100 — Mon, 30 Jan 2017 20:38:07 GMT

Yes we got this last night for five of our listings.

I have been over all my listings prior using Excel and CSV download data of active listings.

I know nothing was missing.

Indeed when I checked the "offending" listings all data was present and correct anyway.

Most annoying as they were our top sellers and all the sales history has been lost now.

There was one listing that was not even mentioned in the email we received too.

Re: Weird UPC relist glitch?

character_parties_aus — Mon, 30 Jan 2017 22:31:46 GMT

I just had same on one listing. I do have a question. I alot of my MPN's etc I put does not apply in my listings. I can understand it with car parts etc but nobody has ever searched by a part number for some plates. Is this OK? If its not thats it for me on ebay as I wont be adding the MPN's my sales volume doesnt justify it I'll just move on.

Re: Weird UPC relist glitch?

stylishing4ever — Tue, 31 Jan 2017 01:03:28 GMT

his is the explanation from ebay:

********************************************************************

I understand this concerns you as you're sure that required product identifiers were provided for your listing of. Please know that we have an ongoing issue with compliant listings not renewing automatically. This has been highly escalated to our technical team to be looked in to and be assured that we're doing our best to get this rectified as soon as possible and to avoid this from happening again.

Furthermore, I'll forward the details of your account to be added to the list of affected members, and best thing to do is to re-list your item manually.

We sincerely apologise for the disruption and trust that the engaged team is looking into the issue. Hoping for your patience and understanding. Have a good one.

****************************************************************************

Two of my Good until cancel listings were unlisted in 3 days. These two are not popular listings...but what worries me is my best sellers which has 1000+watchers.

Oh my god, it is torturing me!!!!!!

Re: Weird UPC relist glitch?

starwood2111 — Tue, 31 Jan 2017 01:05:16 GMT

Yep me too, losing a few listings each night ....

Re: Weird UPC relist glitch?

stylishing4ever — Tue, 31 Jan 2017 01:10:10 GMT

This is soooooo not fair and we have nowhere to complain!

Only the useless apologies?

Every single listing of mine has upc, I double check and double check and double check when I listed them…..

eBay unlisted my unpopular listings AND it feels like I’m waiting for the death penalty because once ebay unlisted my best sellers, I can officially shut my ebay store down!

Re: Weird UPC relist glitch?

teriosullivan — Tue, 31 Jan 2017 04:12:43 GMT

I have experienced this for the last 3 days. I couldn't work out what was going on as all of the fields are filled in. One was a relatively new listing and eBay wouldn't have let me list it if it were missing details.

I hope I don't loose anymore.

Re: Weird UPC relist glitch?

lm-entertainment — Tue, 31 Jan 2017 04:24:06 GMT

I think the frustrating thing is that when you look at how much is paid in fees and they can't even have the tech support to fix these problems as soon, or soonafter they pop up. They should be on top of it - after all, they're a technology-based company.

Re: Weird UPC relist glitch?

lm-entertainment — Tue, 31 Jan 2017 12:57:53 GMT

.. and speak of the devil - just got an email tonight saying listings had not been relisted and had been removed due to UPC's not being entered when they had been.

Re: Weird UPC relist glitch?

jellybirddesigns — Tue, 31 Jan 2017 12:59:34 GMT

Just had a second email from Ebay saying a listing had ended due to non UPC codes etc. Went to look and see which listing it was and it was something I had manually ended 2 days ago.

Sigh.

Re: Weird UPC relist glitch?

heihachi_73 — Wed, 01 Feb 2017 00:32:56 GMT

I just wish eBay would stop referring to all barcodes as UPCs.

Re: Weird UPC relist glitch?

survivalstreetwear — Wed, 01 Feb 2017 11:23:41 GMT

I have also been affected by this issue, with 3 listings failing over 2 nights. I have spoken with 4 different customer support staff and got very different responses. Got this escalated to two supervisors, and also got the response that this is a known eBay glitch.

In my latest response from eBay Support I got directed to the following article: http://sellercentre.ebay.com.au/news/sp16/structured-data

I have asked for clarification on this for my situation because I have also got advice to make sure the UPC is filled in (in my case with "Does not apply"). However there is no mention of UPC in this article. My current guess is that I need to revise my listings with Brand = Unbranded, which in turn will generate something called an eBay Product Identifier, which in turn is considered a valid product identifier and will allow relists to go through successfully.

I use InkFrog (3rd party software) to launch and revise listings. Interestingly this evening I have found that the UPC field has been removed from Multi variation listings in the InkFrog lister. I have raised a support request InkFrog to understand what's going on here, but all of this suggests something is clearly up with UPC and Product Identifiers, and unfortunately we are all caught up in this.

I have also been advised by eBay that whatever new rules they are implementing, are temporarily being placed on hold whilst this issue is being resolved. Hopefully that will stop further relists failing until we get more clarity.

I'm interested in others interpretation of the article in the link above.

Wish everyone the best.

Re: Weird UPC relist glitch?

tentrees123 — Fri, 03 Feb 2017 05:36:41 GMT

Aren't we supposed to be losing the Does not apply option soon? I will be finished as none of my pieces have barcodes, branded jewellery but not given a UPC by the manufacturer 😞

Just quietly I hope that eBay goes into meltdown with all the requests for help along with hundreds of thousands of requests for eBay generated codes!!! I wonder what eBay.com is doing? I can't even see UPC in the item specifics of the few sellers I have looked at - there is tonights job, checking out US sellers listings!!!

Re: Weird UPC relist glitch?

survivalstreetwear — Fri, 03 Feb 2017 11:18:08 GMT

Just an update:

> My UPC field is now back in Inkfrog (although I haven't got an offical response from InkFrog on this)

> eBay supervisor has advised me that the product identifier changes are suspended until Mid February

Still don't know for sure what we are supposed to do, but will wait a few days for further clarification.

ps: the link http://sellercentre.ebay.com.au/news/sp16/structured-data says: Note: By February 2017, all new listings will require at least one of the product identifiers listed above. The use of ‘N/A’ or ‘Does not apply’ will no longer be acceptable as a product identifier.

Underneath this paragraph there is a link to Learn more about product identifiers which says:

What happens if my item doesn't contain an MPN or GTIN?

If your item doesn't have an MPN or GTIN number, then select 'does not apply'.

Completely contradictory.

Re: Weird UPC relist glitch?

thecatspjs — Fri, 03 Feb 2017 22:32:30 GMT

In January one of the eBay announcements was that the next stage of product identifier requirements would be delayed until next year.

Can not for the life of me find the information in an announcment in the seller centre now though -

Copied from another thread the wording was

We’ve postponed our next product identifier mandate (additional categories of new and Good ‘Til Cancelled listings for manufacturer refurbished items) to next year, along with the removal of the “Does not apply” listing option.

http://community.ebay.com.au/t5/Selling/Product-Identifier-Requirements-Delayed/m-p/2029810/highlight/true#M148727