topic HI how do i close a case on ebay please? in Selling

HI how do i close a case on ebay please?

treemurmurs — Sat, 04 Feb 2017 04:54:24 GMT

HI how do i close a case on ebay please?

Re: HI how do i close a case on ebay please?

davewil1964 — Sat, 04 Feb 2017 04:57:03 GMT

What sort of case?

Re: HI how do i close a case on ebay please?

clarry100 — Sat, 04 Feb 2017 05:06:34 GMT

If you are the buyer who originally opened the case you can just close it.
If you are the seller who the case is against then the only way you can close it is to refund or agree to pay for return postage.

Re: HI how do i close a case on ebay please?

clarry100 — Sat, 04 Feb 2017 05:07:14 GMT

Re: HI how do i close a case on ebay please?

*tippy*toes* — Sat, 04 Feb 2017 14:00:42 GMT

If it's an unpaid item case, click on the dropdown next to the transaction on your selling page. There should be a link there to close the case. On the next screen it wiill show the transaction and to the right of that is another dropdown. Hit that and select to receive a refund of fees (or something like that).