topic How do I reverse an Áccepted Return? in Selling

How do I reverse an Áccepted Return?

cakesbitsandgifts — Tue, 07 Feb 2017 06:24:31 GMT

I have had a buyer put in to get a return but they wanted a replacement which I have sent and have proof of postage for.
My issue is that have just sent them a final message with the details & some how when the message finished the original screen was there where you can choose an option to Accept the return, Send a message etc & I have accidently clicked the submit button & it started a return.
There is no back button & I can't get it to go back to how it was.
Can anyone help me cancel the selection I have made??
Help please I am deperate......

Re: How do I reverse an Áccepted Return?

digital*ghost — Tue, 07 Feb 2017 08:39:31 GMT

Unfortunately, it's not possible to reverse an action for a request, but accepting the return isn't necessarily a bad thing to do (by which I mean, although it progresses the request, it also means any further action has to be taken by the buyer, whereas by not doing it, the request officially awaits your action).

Requests can only be closed by the buyer (or by eBay if it's escalated), so I'd send them a message outlining that you actioned the return, however returning the item isn't required and ask them to to close the case once they receive the replacement.

Re: How do I reverse an Áccepted Return?

cakesbitsandgifts — Tue, 07 Feb 2017 10:12:35 GMT

Thank you so much. I will take your advice 🙂