topic Re: Sellers' rights in Selling

Sellers' rights

artmillee — Tue, 28 Feb 2017 19:36:32 GMT

What do you do when ebay ignores your rights as a seller, decides against you without taking into account your position, refunds the money to the buyer against your protests and despite you putting your case, takes the side opf the buyer with regard to returnign the goods and in the end leaves you out of pocket with the shipping expense and the loss of the item . . . . time to reverse the disproportionate advantage to the buyer . . . .caveat emptor, remember?!!

Re: Sellers' rights

lyndal1838 — Tue, 28 Feb 2017 19:50:20 GMT

What do you do? If you want to keep selling on ebay you suck it up and accept ebays terms.

All you can do is use every available tool given to you by ebay to protect yourself from buyer claims and hope that you do not get too many buyers who know how to work the system to defraud you.

Just a tip....ebay does not believe that you have any rights as a seller except what they say you have.

And no, I am not a disenchanted seller...I am a buyer who believes that sellers are getting a raw deal on ebay at present.

Re: Sellers' rights

4green2000 — Tue, 28 Feb 2017 21:30:11 GMT

@artmillee wrote:
What do you do when ebay ignores your rights as a seller, decides against you without taking into account your position, refunds the money to the buyer against your protests and despite you putting your case, takes the side opf the buyer with regard to returnign the goods and in the end leaves you out of pocket with the shipping expense and the loss of the item . . . . time to reverse the disproportionate advantage to the buyer . . . .caveat emptor, remember?!!

if all sellers mass protested this with mass exposure ( eg stopped listings , put it on the news,current affairs , etc) ebay would change their rulings for their own good (you would think). its a big call yes but enough is enough of this bs rules and policies they have against sellers.

one of my other accounts i have 3000 plus 100% pos fb but these rules and scammers have stopped me listing anything anymore.

Re: Sellers' rights

collect247 — Tue, 28 Feb 2017 22:44:40 GMT

This is what happened to me over a year ago now and at that stage I was booted off ebay.

I tried every avenue but still got no where lol.

I recall that a whole group that was booted off ebay in the US got together to try and sue ebay for unfairly siding with buyers and kicking

them off ebay and I don't think they got anywhere with it lol.

Ebay need to be accounted for when ebay ruins a sellers business and loss of items and money.

Ebay owe me $$$s.

There should be a way to be able to fight ebay and there should be a firm that gets appointed to deal with ebay when they just go

and ruin lives and steal your money.

Ebay stop hiding behind your closed doors and give sellers a fair go!

Re: Sellers' rights

phorum_junkie* — Wed, 01 Mar 2017 01:08:31 GMT

Like most long term and savvy sellers I build a small amount into my selling cost to cover the cost of a few refunds and it costs me nowhere near the total amount I collect, if it did I would have to increase that amount or stop selling if it was no longer cost effective. Look at it like shoplifting from a B&M store, no matter how many precautions you take it is going to happen that you take a loss at some time or another through dishonesty.

I doubt if ebay have done anything that is not covered in their terms and conditions but if a buyer has been refunded and not returned the goods or has returned them after inflicting damage or substituting something else you should go after the buyer independently of ebay, if it is of an amount significant enough to take the time.

Send them a message telling them that because they did ?????? you require them to deposit the sum of $?? into your bank account within 48 hours or you will be reporting them to the police through ACORN for obtaining goods by deception and (if a very high cost item) starting a small claims case in order to get your money back.

Re: Sellers' rights

collect247 — Wed, 01 Mar 2017 01:33:03 GMT

PJ ebay are allowing these buyers to keep the items so how can someone chase the buyer when ebay have made their decision

to refund the buyers and also allow them to keep the item/s?

It's ebay's fault for allowing this to happen.

I have tried and tried everything I could possibly think off and I still haven't had any success.

Re: Sellers' rights

the_great_she_elephant — Wed, 01 Mar 2017 09:51:04 GMT

On the face of it, it does seem grossly unfair; but before I could give an opinion I would need to know what the item was and what was the complaint? If for instance, it was a designer brand item,that was claimed to be a fake and you have nothing to verify the authenticity, then no, you are not entited to have it returned. (I am not suggesting this really is the situation in your case, but without more information we simply cannot know for sure.)

Sellers' rights

artmillee — Wed, 01 Mar 2017 10:50:47 GMT

Thanks She,

you're close to the mark . . . designer shoes marked clearly and apparently authentically and stamped leather. I described as they were and with photos. Buyer claimed fake and not leather. No evidence was provided to prove not leather or fake and in any case it was clearly "as described" and as shown. I sold a similar pair same brand to another buyer at the same time who was delighted. Ebay takes no notice of how much +ve feedback you get or for how long you have been selling (many years). Buyer made no effort to contact and ask questions before buying. I have not received the shoes back despite claim for tracking.

Cheers.

Re: Sellers' rights

mostly_music — Wed, 01 Mar 2017 12:56:02 GMT

eBay is way more interested in protecting the buyer these days rather than the seller. Times have changed.

Re: Sellers' rights

the_great_she_elephant — Thu, 02 Mar 2017 03:20:56 GMT

It's a tough one and I do sympathise. Selling designer items is a minefield, because there are so many fakes out there and some of them are so good it is hard to tell the difference (not that I am suggesting for a moment yours were fakes) That's why in these kind of disputes Ebay usually puts the onus on the seller to prove authenticity e.g. a receipt from a accredited retailer.

When you say I have not received the shoes back despite claim for tracking. Do you mean the buyer is claiming to have returned them? If this is the case then I would certainly be taking it up with Ebay.

Re: Sellers' rights

allfixelectrical — Thu, 02 Mar 2017 11:45:19 GMT

I have a case at the moment where a buyer claimed an item was not as described before it was even delivered, then when it was delivered they claimed they had received an empty box and provided ebay with an affidavit to that effect.

Of course ebay sided with the buyer and refunded them in full including postage with no requirement to return anything because according to what they had been told with no proof provided whatsoever was that we had shipped an empty box.

I left a message on the buyers answering service telling them in no uncertain terms what I thought of lying scamming POS's and appealled to their scant moral fibre to at least send the item back that they had ripped us off on if it truly was no longer required.

Surprisingly, the buyer did send the item back return to sender and it was completely unopened and still contained the item we had sent which the buyer had claimed he had not received but had instead received an empty box.

The returned item was photographed both unopened and opened showing the contents in front of the post office staff and I provided ebay with this fresh evidence along with my own sworn statement which proved that the buyer had lied and scammed us with ebay's assistance but despite all of this evidence, ebay still refuses to admit that the buyer was a lying scammer and that they provided false information to extort a postage refund for what should have been a change of mind return.

This case has been reported to Acorn and a full report is being provided to the NSW police.

Don't expect ebay to side with anyone other than the buyer no matter how corrupt, dodgy, criminal or otherwise their behaviour is.

If you are treated badly by ebay's poor standards at dispute resolution and you have proof that they have not been diligent in their investigation or worse, like in my case, completely ignore all evidence presented to them then I suggest you take it as far as you can legally and with law enforcement as ultimately a stick to the back of the head is all they understand.

Public shaming of ebay on their facebook sites is also advised if they carry out this behaviour.

Sellers won't have any rights on this platform until they start standing up for what is right.

The photos show the ebay decision and the package that was sent to the buyer after it was returned and opened on the counter of the post office showing clearly that the contents were not empty as claimed in the affidavit provided to ebay.

We even had to pay for the return postage of the "empty box".

Re: Sellers' rights

*tippy*toes* — Thu, 02 Mar 2017 12:08:30 GMT

If you got charged return postage by the PO, don't forget to do the feedback survey thingy. You might win $5,000 worth of giftcards, which will more than cover the extra postage you had to pay. I've done those feedback thingies and if there has been an issue, I've mentioned it at the end.

Re: Sellers' rights

allfixelectrical — Thu, 02 Mar 2017 12:16:48 GMT

The post office were within their rights to charge for the return to sender package. It had been delivered to the buyer and was returned to the post office 6 days later as return to sender.

It just adds salt to the wound in that it should have been a remorse return paid for by the buyer but because they lied to ebay in a sworn statement they got fully reimbursed by ebay for the original postage and we copped the return postage because they didn't pay to send it back at their end.

The most annoying part is despite all of the obvious evidence that the buyer lied to ebay in the first place, ebay have flatly refused to reverse their decision so we are still out of pocket both the original postage and the return postage and have a defect against out account because we "couldn't work things out with the buyer".

Basically ebay aids and enables scammers and even when caught out, will not admit the are wrong.

This case will end up in the courts eventually as the last time I checked, providing a false sworn statement is an offence.

Re: Sellers' rights

*tippy*toes* — Fri, 03 Mar 2017 10:07:47 GMT

I would make mention to the buyer about lying on a legal document being a criminal offence, but you are willing to overlook it if they pay up for the postage costs. It certainly makes a mockery of it all.

I often shake my head on here when you see people advising people to have someone sign a stat dec. Given that no one ever checks the validity of them, you can write whatever you like. I've always believed they aren't worth the paper they're written on, and this has proved that.

Re: Sellers' rights

lyndal1838 — Fri, 03 Mar 2017 15:29:13 GMT

Tippy, when a JP signs a Stat Dec they are only signing to say that they have witnessed the person signing the document.....they are not guaranteeing the truthfulness of the information in the Declaration. They dont even have to see what is written...the person signing it can hide what is written.

Similarly, if they are asked to verify that a document is a true and accurate copy, they only have to see the two documents together....they are not guaranteeing that the information in them is true.

Re: Sellers' rights

countrytreasures11 — Sat, 26 Jan 2019 02:50:19 GMT

I listed a vintage dell laptop computer which was working. In my description I said it was slow, running XP and the age of the laptop, 2002. I included current photos of it running, DVD USB ports were all working. I had owned it since 2007 and used it every now and then to keep it happy!!! It was securely packaged and sent 4000km to the other side of the country. The buyer contacted Ebay the day after they received it claiming it was faulty said DVD USB did not work, would not load internet, couldn't upgrade from Microsoft, souldn't upload spies (their word) . The bottom line it was a vintage computer not a new machine capable of Windows 10. The buyer did not contact me. Ebay demanded I refund the buyer and pay for return postage, Paypal debited my account $80.00 and I had no recourse but to offer the person a refund on the purchase price - I didn't want it back after they had probably stuffed it up totally. They accepted it but people with feedback of less than 5 are a pain at times.

Re: Sellers' rights

davewil1964 — Sat, 26 Jan 2019 04:09:38 GMT

This thread is 2 years old. It's worse now.

A 17 year old laptop would be on its last legs, imo. A bump or two on the journey could have easily jarred something loose. As you didn't get it returned, you have no way of knowing whether or not it was working when the buyer received it.

Feedback numbers are a very blunt instrument. I have more trouble with 100+ buyers than I do with 0 or 1 feedback buyers. The newbies normally haven't learnt the scams yet.

Re: Sellers' rights

melinachristina — Sat, 26 Jan 2019 05:09:06 GMT

I’m don’t post all that much here, really. I have a habit of foot in mouth, but I do read most everything in these boards - my bible!

You get to a point where you think you’ve read everything and then voila !!

A sort of similar thing happened to us recently - a nice little piece of red left saying how bad the item was, this is despite the fact that it had never been sent or received. It was a convoluted NPB issue that I had handled incorrectly. In my case though EBay saw through the sham and removed the red.

I’ve already sidetracked myself, but what I’m trying to say is that you never know when some buyer is going to try a tune on you. For us it’s hard to ‘pad out’ prices to soften the blow, when it happens. And, it doesn’t matter how much you ‘think’ you know, I’ve learnt, before I do anything these days TO COME HERE FIRST and work through any issue from there.

I’m not backward in saying it anymore - some people are just ‘GRUBS’. It’s so frustrating when you can’t treat them accordingly.

Anyway, I wish you well OP 🙂

Melina.

Re: Sellers' rights

melinachristina — Sat, 26 Jan 2019 05:12:05 GMT

PS....There you go - foot in mouth. I didn’t check how old this was 😞