topic Re: Need some input. in Selling

Need some input.

millyminder — Tue, 21 Mar 2017 02:53:57 GMT

I had some old roofing tiles listed ( over 300) & a member wanted to look at them A time was arranged & they came out & bought them. After they left I thought I had better remove them from ebay in case another buyer clicked buy it now. & they were already sold After loading them( pretty tiring) I did not think to tell the buyer to buy off ebay They lived 3 hours away & even if I did tell them there was a chance someone could try to buy them in the meantime & I would get a red dot for selling something I did not have.. We have no phone signal here so they could not have used their phone & would not want a stranger in my house using my computer I have now been suspended by ebay for breaking the rules What is one supposed to do in this situation

Re: Need some input.

imastawka — Tue, 21 Mar 2017 03:22:47 GMT

How are you suspended? You still have a store with 170 items for sale.

And how did ebay know that you sold them 'off ebay'?

Who told you that you were suspended for selling off ebay?

I also can't see a completed listing for roof tiles

Re: Need some input.

millyminder — Tue, 21 Mar 2017 03:40:35 GMT

I am asking for advise in case in happens again not to be questioned? The buyer emailed me to thank me so thats how they know ( also other emails about looking at them). I got a phone call & email from ebay a few days later telling me I have been suspended & can't buy or list anything new for 7 days & if it happens again I will be banned from ebay.

Re: Need some input.

imastawka — Tue, 21 Mar 2017 03:56:05 GMT

Then there's your answer. Sit out the 7 days and never do it again.

There's nothing else to be done. You can't appeal.

At least they've given you a suspension for 7 days and not completely closed you down.

Some members have lost their selling privileges completely for less.

Just my opinion. Someone else may have more to add.

Re: Need some input.

collect247 — Tue, 21 Mar 2017 04:21:02 GMT

All I can say is what the **bleep**????????????????????

Re: Need some input.

imastawka — Tue, 21 Mar 2017 04:23:59 GMT

I thought you might have something to add

Re: Need some input.

phorum_junkie* — Tue, 21 Mar 2017 04:26:50 GMT

I am asking for advise in case in happens again not to be questioned?

How can anyone advise you if they do not have enough info, that is why we ask questions. If you just want a pitty party this is not the place.

How can you avoid it happening again? Let them log into their own ebay account on your computer, that does not give them access to any of your information, and make the purchase through ebay or make sure they know you are selling off ebay and cancel the listing before they hand over the cash. If you had done that then ebay would not have a clue you had sold off ebay.

Re: Need some input.

lyndal1838 — Tue, 21 Mar 2017 04:32:27 GMT

The buyer should have hit the Buy button before coming to inspect the item.

Because they were a pick up item they were not obliged to pay until they had inspected the tiles and decided they were as described and were satisfactory.

Alternately, if they were really set on inspecting before purchase you should not have allowed them to take the items before they had hit that Buy button.

My advice would have been option 1.

You are extremely lucky to only have had a 7 day suspension. Your items are still visible and 7 days without any new listings is not too onerous.

Re: Need some input.

millyminder — Tue, 21 Mar 2017 05:30:58 GMT

Thank you Lyndal for your helpfull & polite answer without being sarcastic I am not looking for pity just a way to handle it if it occurs again & you have helped. Maybe others don't mind a stranger coming into their house & using your computer but I do.

Re: Need some input.

imastawka — Tue, 21 Mar 2017 05:51:19 GMT

"Scuse me? There have been no sarcastic replies on this thread.

You asked for advice without giving details.

We can't answer properly without all the details.

Re: Need some input.

lyndal1838 — Tue, 21 Mar 2017 05:53:03 GMT

I must admit my initial reaction was the same as Stawka's.....there was no sign that you are suspended or had any interaction with ebay at all.

Maybe it seems a small thing to you but answers given here can be very dependant on members being given the full story. something insignificant to you may make a considerable difference to the answers you are given.

In future, just make sure that BIN button has been hit before money changes hands and the buyer takes the goods. And with pick up items hitting the button does not lock the buyer into paying until he has inspected the items.

Re: Need some input.

rocket2retro — Tue, 21 Mar 2017 06:01:41 GMT

It appears that any listed item that you end (without sale), ebay will check any messages pertaining to that listing. If they conclude that you sold the item outside of eBay they will penalise the seller (not sure what happens to the buyer who may have instigated the transaction).

I received a warining (complete with instructions on how to sell the item on eBay to anyone requesting an 'outside' sale) & a friend had his account limited for the same offence (but was able to talk his way out of it, as he had a legitimaate excuse).

Makes me wonder about the state of affairs at eBay, that they are now taking this step (after not caring for the past 14 years I've been selling).

Re: Need some input.

imastawka — Tue, 21 Mar 2017 06:30:35 GMT

What about all the sellers that are now allowed to say they have

the item listed elsewhere, and may end the listing at any time?

It used to be a no-no to have things listed elsewhere, but the policy has changed.

It seems the messages were the downfall here.

Re: Need some input.

digital*ghost — Tue, 21 Mar 2017 10:38:48 GMT

@millyminder wrote:
We have no phone signal here so they could not have used their phone & would not want a stranger in my house using my computer

They would just have needed to be able to access the internet on their phone, if they had one with the app, and could access your service via wifi. (If I was the buyer, I wouldn't have felt comfortable logging into my eBay account on a stranger's computer anyway).

Another alternative if that wasn't possible, is to increase the BIN price straight away, add best offer, and ask them to send through the offer for the correct amount as soon as they can so you can process and finalise the sale (the high BIN price should prevent anyone else from buying the item).

Re: Need some input.

brerrabbit585 — Thu, 23 Mar 2017 02:23:58 GMT

Ebay needs to help sellers out in this sort of situation and make it possible for sellers to mark something as sold when they end an item, so that ebay gets the fees. It's impossible to get some buyers to buy things on ebay, especially with pick-up items - they just want to inspect, pay, and take the goods home.

I've had people ask me for an invoice for goods on ebay they haven't even bought yet and they don't understand that I can't send an invoice until they've actually bought it. It takes a lot to get through to some of them too. This is for items that are to be posted and it'd be even harder for items that have been paid for in cash and picked up.

Re: Need some input.

springyzone — Thu, 23 Mar 2017 09:07:47 GMT

I agree with you, rabbit. I think with pick up items, a lot of people might want to have a look before they commit to buy. I've seen wedding frocks sold that way-with invites in the ad for people to come & try on etc

So those people aren't going to press sold and pay before they turn up.

There definitely should be an option on pick up items for the seller to mark as sold. To end a listing and mark as sold.

Re: Need some input.

lyndal1838 — Thu, 23 Mar 2017 09:16:24 GMT

But Springy, that option is already available.

When the buyer hits the BIN button they do not have to pay until they have inspected the dress and tried it on. Only when they are happy do they hand over the cash and take the item. It has always been that way.

Re: Need some input.

brerrabbit585 — Thu, 23 Mar 2017 10:10:38 GMT

It's not the same, lyndal. You're talking about the buyer marking it as sold, I'm talking about the seller marking it as sold (because the buyer never will).

I certainly hope that if I ever list an item for pick-up only that people 'buy' it just so they can have a look at it.

Re: Need some input.

brerrabbit585 — Thu, 23 Mar 2017 10:21:37 GMT

I meant to say I hope people don't just buy something because they want to have a look at it. If it was an auction it wouldn't work the same anyway.

Re: Need some input.

lyndal1838 — Thu, 23 Mar 2017 11:01:42 GMT

If it is a pick up only item that is exactly how it works.....the buyer is at liberty to refuse to pay for the item when he comes to inspect it and pick it up. Under ebay rules there is no protection on pickup items as the buyer is supposed to inspect it and assure that it is in working order and exactly as described.