topic Re: Click and Send help in Selling

Click and Send help

wardy079 — Mon, 06 May 2013 04:15:25 GMT

I haven't used C&S for a few weeks, just went to use it, filled in the form and it keeps saying

'Please enter delivery address code'

I can't find anything that I have missed. Does anyone know where this point is??

I just drop them in the red mailing boxes so I don't think it has anything to do with collection point and obviously I have filled out the postcodes.

Anyone got any ideas??

Re: Click and Send help

iscrap76 — Mon, 06 May 2013 04:59:46 GMT

I don't remember seeing Please enter delivery address code are you sending to Australia or overseas? I did a couple overseas ones today and regularly send to Australia without any problems.

Re: Click and Send help

ambridgebuckskins — Mon, 06 May 2013 05:34:56 GMT

That message is something to do with either your address or the buyers address code that appears on the label.

Erm...have to think what l did to fix it...when you have the label screen open, right up near the top of the screen is your address (it says Address / Group Code). If you click on the little arrow thingy to expand your address, is there an issue there anywhere? Full stop after your town name, wrong post code...something like that.

If that is all correct, then go down to the buyer's address and check that.

One of the two is wrong.

Re: Click and Send help

wardy079 — Mon, 06 May 2013 05:35:05 GMT

Just australia

i have never had this before either

Re: Click and Send help

putney32 — Mon, 06 May 2013 06:12:42 GMT

sometimes it is something as simple as calling the address

South Box Hill Vic

when it should be

Box Hill South Vic

Re: Click and Send help

wardy079 — Mon, 06 May 2013 07:51:17 GMT

The address is just 'Esk' so it can't even be that

Re: Click and Send help

curraone — Mon, 06 May 2013 09:07:33 GMT

if you haven't sorted it by now, I find the help people at click and send very friendly and helpful

just ring them tomorrow, I'm sure they will fix whatever it is

1300 662 710

Re: Click and Send help

heiner2929 — Mon, 06 May 2013 09:20:19 GMT

As curraone suggests - give them a ring on 1300662710 - it's usually a postcode issue but they are really great with any C&s issues and they just talk you through any problems

Re: Click and Send help

wardy079 — Mon, 06 May 2013 21:28:14 GMT

I ended up logging out and in again and it worked

Re: Click and Send help

shepherdsrule — Mon, 06 May 2013 21:45:43 GMT

Good you worked it out, but as curraone and heiner said, just for future reference they are awesome with the help line and usually answer quickly and resolve your problem easily.

Re: Click and Send help

jas_a_don — Thu, 24 Apr 2014 02:23:55 GMT

This is a bug on the Click and Send system, it happened to me a few times, as you found logging out resolves it, with exactly the same information. Can resolve it too by using another browser or even using a 'Private' session.

Click and Send have a few bugs to work out - but they take their time.

Re: Click and Send help

davewil1964 — Thu, 24 Apr 2014 06:23:00 GMT

Almost a year, according to you.

I find the problem is usually the suburb and postcode not matching. Which is easy to fix.

Re: Click and Send help

parts_lunacy — Sun, 29 Nov 2015 10:42:24 GMT

Just had the same issue with an Italian address, turned out Click and Send do not like the way the Italians do the n°

Obviously can't handle anything out of the ordinary, even if automatically done by their link in with eBay, simply changed it to No and all good.

🙂

Re: Click and Send help

*tippy*toes* — Sun, 29 Nov 2015 13:16:10 GMT

I'm sure that after 2.5 years everyone that had issues have got them sorted.

Re: Click and Send help

fris54 — Sun, 06 Mar 2016 23:53:21 GMT

I solved it!! There is still a glitch

At the bottom of the "Send to" box, in the section "Save Address to" leave it as "Please select" and do not choose an option.

Re: Click and Send help

dealbytimmy — Thu, 15 Sep 2016 03:09:28 GMT

You are brilliant! Thanks for saving me some grief!

Re: Click and Send help

angels-recycled-fashion — Thu, 20 Oct 2016 04:20:17 GMT

Thank you, This worked!

Re: Click and Send help

ecoimpact — Fri, 05 May 2017 03:02:26 GMT

Hi I'm trying to create a second click and send address for my parcel locker, but it seems to want an entry in that address code spot. Would this be my parcel collect number? There systems are so confusing, what do the ceo's actually do to make AusPost better with all that money, maybe they should spend it on making AusPost awesome rather than mediocre. The banks have a single user login website and they manage heaps of different products successfully, I don't see why AusPost have gone down the path of making such a confusing and overly complicated service for all their users, it doesn't make good business sense to this customer. Shame it's they have become somewhat of an oligarchy at the expense of those they are meant to serve, making the rich richer and leaving the poor....well not rich.

Re: Click and Send help

davewil1964 — Fri, 05 May 2017 07:19:00 GMT

Click and Send has been discontinued. You now need to use Mypost.

One of the pitfalls of dredging up old threads is that the information can be out of date.