topic Re: Buyer who lies in Selling

Buyer who lies

digupatin — Sun, 21 May 2017 12:31:41 GMT

What can be done with a buyer who asks multiple questions about an item after he's won it, (which I replied to), and within a couple of days of winning the item opens a case withPaypal saying I didn't reply to his emails and he hasn't received the item he won?

I'm in Victoria and he's in WA. He won the auction Friday, I posted the item Tuesday morning, and he opened the case sometime on Tuesday.

Buyer stated he opened case to make sure he isn't scammed and will keep it open until he receives item and is happy with its condition.

Paypal has frozen his payment, I've phoned them twice and they are taking his side and tell me that until the item is delivered they'll hold it.

I do have tracking but I have a horrible feeling he'll next open an INAD case with ebay.

I've blocked buyer just in case but as I'm only a casual seller it won't affect him.

I won't be leaving him any feedback but that won't stop him leaving me whatever he likes.

Re: Buyer who lies

newrockoriginal — Sun, 21 May 2017 12:36:02 GMT

Jeez, that sucks hopefully it works out.

Re: Buyer who lies

imastawka — Sun, 21 May 2017 12:54:34 GMT

I was under the impression that you couldn't open an INR until after the last delivery date.

Someone may correct me on that, though.

I can forsee problems - you used a stock photo for a used phone?

That's an ebay no-no, I'm afraid.

Buyers need to see exactly what they're buying, and you stated scratches in the listing.

Re: Buyer who lies

davewil1964 — Sun, 21 May 2017 13:05:24 GMT

It is so easy now. When you start a listing, in my case a book -

Put title and author in the field, select 'fiction books'. You then get any catalogue items that relate to that title/author, then other titles by the author, then, if that hasn't filled up the 584 suggestions, nothing that is even remotely connected to what I am selling.

I then, now, automatically scroll down a couple of pages to get to the 'proceed without' (or similar) button in order to be able to list what I actually have for sale.

Re: Buyer who lies

digital*ghost — Sun, 21 May 2017 13:15:42 GMT

@digupatin wrote:

Buyer stated he opened case to make sure he isn't scammed and will keep it open until he receives item and is happy with its condition.

People who pull this stunt really irk me. Even if it was just a case of being overly fearful of losing their money, there is no reason to open the case immediately upon postage of the item, and even less reason to lie about your response to their queries, so I would be as dubious as you are about their intentions.

I'd actually be tempted to reply "In that case, I'm sure you'll understand that I'll take similar measures to protect myself, and report your activities to ACORN (but don't worry, I'll withdraw the report if it does turn out that you're not scamming me and I'm happy with the transaction)."

Bah!

On a more serious note, they won't be able to open a case with eBay at all (buyers can go from eBay to PayPal, but they can't go from PayPal to eBay), so that's good, but a PP dispute can be changed from not received to not as described. I'm surprised PP said they'll hold the funds until delivery, though, because proof of postage is all you need for seller protection in INR cases, and that's what the buyer is claiming. I'm assuming the tracking number has been uploaded to the case, so in normal circumstances that should be all that is required to get a case closed in your favour and you may actually have success with PP if you push that point to them really hard, (I'm guessing perhaps someone noticed how quick the dispute was opened (a red flag if ever there was one) and decided to allow the case to remain open, giving the buyer the opportunity to update the case upon receipt rather than prevent that opportunity all together. Which, given the circumstances, would tick me off even more, TBH).

Re: Buyer who lies

kopenhagen5 — Sun, 21 May 2017 13:21:01 GMT

I like it.............lots.

Re: Buyer who lies

collect247 — Sun, 21 May 2017 13:23:06 GMT

Protected species?

Don't you just love ebay and paypal when they let such moronic itchy finger carp happen

Re: Buyer who lies

digupatin — Sun, 21 May 2017 23:47:03 GMT

I uploaded the tracking number as well as giving it to Paypal when I first phoned them but they still refused to close the case 😞

Tracking says the package is in Welshpool WA so it's getting there.

Good to know that they can't open a case with ebay, thanks for that information digital*ghost.

Hopefully if he decides to be an a***hole Paypal will just tell him to go away, but fingers crossed he won't change it to an INAD case.

Cheers

Re: Buyer who lies

kopenhagen5 — Mon, 22 May 2017 00:08:40 GMT

I'd say it's because it's too early after the sale otherwise all PayPal require is proof of postage not delivery.

(BTW nice to see you again digs)

Re: Buyer who lies

digupatin — Tue, 23 May 2017 05:00:03 GMT

Good to see you are still around kopes.

The nightmare continues 😞

Paypal requested proof of shipping today so I uploaded the copy of the receipt the Post Office gave me with the tracking number on it.

That's not enough for Paypal, they want proof of shipping - a mythical receipt the Post Office give you with the buyers name and address on it.

When I said they don't have anything like that to give me Paypal said I have to get one as evidence that I posted the item to the buyer.

I phoned the PO and they confirmed there's no such thing but they also confirmed that they tried to deliver the package to the buyer today but no one was home so they carded him.

I'd never sell full time if this is what sellers have to go through. The system stinks. I have to prove I'm innocent. LOL

Re: Buyer who lies

lm-entertainment — Tue, 23 May 2017 05:40:51 GMT

it certainly is a crazy system. for that reason i now photograph the front of all satchels / packages i send which clearly show the address and tracking number - and then i couple that with the lodgement receipt from the PO. it's made the difference between winning and losing paypal cases a couple of times.

Re: Buyer who lies

digupatin — Sun, 28 May 2017 08:02:18 GMT

Latest news. APO attempted delivery to buyer on 23 May. No one home to take delivery of item. Buyer was carded 23 May.

Buyer has made no attempt to collect item from Post Office.

You'd think that they'd be in a hurry to pick up package and have a look at what they'd won, but that would mean they'd have to close INR claim as they'd have to sign to receive item.

Paypal still refuses to release my money and now have a "Claims Specialist" reviewing the case.

I guesss claims specialist is someone who can actually understand English and see what's going on here. 😉

Re: Buyer who lies

lyndal1838 — Sun, 28 May 2017 09:15:23 GMT

No, a Claims Specialist is one who specialises in finding the button to close the dispute....usually in the buyer's favour.

If you have proof in the form of online tracking that the item is at the PO and has not been collected you should let ebay know....ring them before they actually close the dispute. The buyer is not entitled to their money back if they do not make an attempt to collect the item.

Re: Buyer who lies

bakeandfry — Sun, 28 May 2017 09:41:56 GMT

You have the proof of shiping, contact fos and dispute it with paypal
https://fos.org.au

Re: Buyer who lies

digupatin — Sun, 28 May 2017 10:26:16 GMT

I'll phone Paypal again tomorrow in business hours lyndal. That's where the buyer opened the INR dispute.

Most of the 'Agents' I've spoken to so far haven't been too co-operative. I might be lucky next time.

If that doesn't work I'll follow bakeandfry's suggestion.

Thanks 🙂

Re: Buyer who lies

bakeandfry — Sun, 28 May 2017 11:14:39 GMT

According to aus posts t&c's a parcel is deemed delivered once it has been carded.
I would recommend that you contact aus post to see if it has been carded, and try to get it in writing (email)
Use that as more proof against paypal for not releasing YOUR money within a reasonable period of time

Re: Buyer who lies

lm-entertainment — Sun, 28 May 2017 13:21:36 GMT

i'm pretty sure you'll have success with PayPal. i've always won cases where i've been able to prove that the item was delivered.

if you're still able to add notes to the open case in PayPal - i'd take a screenshot of the australia post tracking showing that it's been carded and is awaiting collection and upload it. with a bit of luck anyway, the paypal claims "specialist" should check the tracking number anyway and see that this is the case. also, it might be worth showing the message to them if you haven't already where the buyer says they opened the case just to prevent themselves getting scammed.

in fairness, i've only had a few cases opened against me via PayPal in 12+ years - but as long as you're thorough and you've included tracking information - paypal are usually pretty good at finding it in your favour (in my opinion). especially, since it's a INR as opposed to an INAD as the buyer has submitted (which it can't be, because they hadn't received it at the time of opening the case).

Re: Buyer who lies

digupatin — Sun, 28 May 2017 22:25:01 GMT

I spoke to Paypal this morning, the upshot of it was I was told that they would be finding in favour of the buyer because the buyer hasn't received the item.

I told her that the buyer had been carded and the item was sitting at their PO but they hadn't picked it up and tracking showed it was there and it wasn't my fault they hadn't picked it up.

The agent told me that tracking wasn't enough and I needed to produce something from the PO with the buyer's name and address on it proving my claim that I had posted the item to the buyer.

The agent told me that if the buyer didn't pick the item up to wait until the PO returned the item to me (10 days?)

I asked to speak to a Manager and was told that there wasn't anyone available but they would get someone to call me back later.

I told the agent I would be escalating this to the Ombudsman and that was the end of the conversation.

Best case scenario, buyer changed their mind, didn't want phone, and won't pick it up, PO will return it to me, I'll get phone back less postage and tracking fees to WA and ebay fees.

Worst case, buyer gets refund from Paypal then picks up item from PO and I lose - good scam.

Re: Buyer who lies

digital*ghost — Mon, 29 May 2017 00:26:27 GMT

Re: Buyer who lies

digital*ghost — Mon, 29 May 2017 00:30:03 GMT

Try calling Australia Post to recall it, there's usually a fee involved but it might be worth it to prevent going through the other processes and giving the buyer the opportunity to collect it.