topic Re: Power seller sent wrong size- won't accept return in Selling

Power seller sent wrong size- won't accept return

lovingbricks — Sat, 03 Jun 2017 06:46:28 GMT

Good day fellow Ebayers. Help or advice will be appreciated with the following.

I purchased a size 18 blouse from a large, power seller, new with tags. The item arrived in good time but I received a Small instead. (Item price $19 with free postage)

I contacted the seller to ask how to rectify it. They responded with a $6 partial refund offer and advised me to resell or gift to a friend. I declined and asked to return item with full refund - with seller covering postage.

The response just came in saying they don't accept returns and asked "what amount would be acceptable to me".

The listing shows returns within 30 days with buyer paying postage.

Any advice will be greatly appreciated.

Re: Power seller sent wrong size- won't accept return

jellybirddesigns — Sat, 03 Jun 2017 07:03:27 GMT

Open a case for "Item Not as Described". The seller will HAVE to pay for the return postage.They have to accept returns as Ebay policy overrides whatever policies they have.

Is the seller Aussie based?

On the other hand, they might just refund you in full rather than incurring return postage costs. If this is the case, you get to keep the item and do what you want with it.

Their hand will be forced once you open the case.

Re: Power seller sent wrong size- won't accept return

digital*ghost — Sat, 03 Jun 2017 07:07:23 GMT

The seller's return policy (whether they accept them or not) does not apply in cases where you receive an incorrect item. It is actually a breach of Australian consumer law (if they are an Aussie business) to advise you that they don't accept returns if you receive an item that is not as described in this way (a seller can refuse to accept a return for change of mind, eg you bought a small and found out it doesn't fit after receiving it, but they can not refuse if you bought one size and received a different size).

If they did indeed send the wrong item in error, and are not willing to assist with a refund, the best option would be to open a return request with eBay, citing that the wrong item was sent.

Re: Power seller sent wrong size- won't accept return

porcelain_dolls_by_me — Sat, 03 Jun 2017 07:33:32 GMT

Don't humour the seller!

You did the courteous thing and gave them a chance to rectify the situation. Now go straight to EBay and open a Not as Described case.

Re: Power seller sent wrong size- won't accept return

springyzone — Sat, 03 Jun 2017 13:39:17 GMT

That's outrageous. I personally would be furious. Mistakes i understand. Anyone can make them. But I would have expected a better response froma seller, especially a 'power seller'.

As someone else said, that's not a change of mind return at all, it is a case of the seller giving you the wrong item in the first place. Regardless of his returns policy, it is his responsibility to fix this. That's the law.

I wouldn't mess around contacting him any more, he had his chance. It would have been okay if he had said he could offer a full refund etc OR if you preferred, a partial refund and you kept the top. But to limit it to offering only a partial refund was ridiculous.

Open your not as described case asap & he will have to pay return postage then.

Re: Power seller sent wrong size- won't accept return

lovingbricks — Mon, 05 Jun 2017 10:00:27 GMT

Thanks to everyone who responded. Your time is appreciated!

I opened an Ebay case and stated the facts. The seller and I have until 9 June to try and resolve it before Ebay steps in.

Seller responded today with the following:

"Size may be 2cm/1inch inaccuracy due to hand measure. We have size chart on our page. You also can measure it and compare it with the one at our size chart. Or do you agree to keep it or resell to others and we refund AUD1.50 as our sincere apology"

I don't want to resell the item or gift it. I just want my money back now and not be out of pocket for the postage.

I responded yet again stating that I do not want to resell and would like a refund. I pointed out that size small and size 18 are two opposite sides of the size spectrum and that slight size variation has nothing to do with it as I'm going by the size label.

Do I have to entertain this message exchange until the 9th when Ebay will step in. I can see it's going to go nowhere.

Re: Power seller sent wrong size- won't accept return

tazzieterror — Mon, 05 Jun 2017 11:31:19 GMT

A large seller is perfectly aware of eBay's policies and their own responsibilities to adhere them. Don't worry about going back and forth replying to any further messages from the seller - they're just trying to talk you out of following through with the "item not as described case", and the defect notice they'll receive from it.

If you can be bothered messaging them again (through the resolution centre of course, no the general eBay messaging), politely reaffirm that as per eBay's policy, the seller is responsible for accepting a return on an incorrect item, you won't be accepting any other proposals from them, and you would appreciate their prompt attention to the situation.

Hope the situation is sorted out quickly for you!

Re: Power seller sent wrong size- won't accept return

davewil1964 — Mon, 05 Jun 2017 11:44:01 GMT

A powerseller is not necessarily a large seller.

The criteria are 100 sales and $1000 gross per annum. Hardly a high bar or a full-time business at anywhere near the threshold. I am PS on my 2 other accounts, and I still have to go to work every day.

Re: Power seller sent wrong size- won't accept return

tazzieterror — Mon, 05 Jun 2017 12:02:06 GMT

davewil1964, second line from the OP:

"I purchased a size 18 blouse from a large, power seller, new with tags."

I have no reason to doubt the OP's assessment - do you?

Re: Power seller sent wrong size- won't accept return

imastawka — Mon, 05 Jun 2017 12:06:54 GMT

Psssst, Tazzie, run. Don't look back. Run fast

Re: Power seller sent wrong size- won't accept return

davewil1964 — Mon, 05 Jun 2017 12:42:49 GMT

Define large, because the OP hasn't. Large to the OP could be several hundred $4 sales per year. We don't know.

Large to me is thousands of transactions per year with turnover ex postage of at least $70k. Otherwise it is not a full-time business. MY definition of the minimum size for 'large'.

Re: Power seller sent wrong size- won't accept return

tazzieterror — Mon, 05 Jun 2017 13:37:52 GMT

I don't need to define it - the OP described the seller as large - that's good enough for me, and regardless of their size, by selling on eBay they're bound to adhere to eBay's conditions, whether fully aware of them or not.

While a new seller might not be aware of some of the conditions pertaining to an incorrect item being sent and the requirements for a subsequent return, a large/experienced/high volume seller most likely is, hence my comment.

I think it's safe to infer from what the the OP has shared that the seller is aware of the OP's right to return the item, but is trying to avoid that happening.

Regardless, I'm not sure nit-picking the OP's choice of adjective offers anything useful to the discussion - do you have any advice you'd like to share with the OP for their situation?

Re: Power seller sent wrong size- won't accept return

lovingbricks — Mon, 05 Jun 2017 23:15:38 GMT

Hi everyone. Thanks a lot for the advice. I'll wait it out now until Ebay can step in.

For what it's worth, and based on some of the questions above, the seller averages about 200 feedbacks per month - not sure how that sits size wise in terms of Ebay trader.

Re: Power seller sent wrong size- won't accept return

black*poppy — Tue, 06 Jun 2017 02:54:04 GMT

What brand was it? If it was plus-sized clothing then S would be about 16-18 depending on stretch etc. But a regular S, 8-10 is a long way off. Were there measurements in the listing?

Re: Power seller sent wrong size- won't accept return

phorum_junkie* — Tue, 06 Jun 2017 09:07:27 GMT

Did you look at the size chart? Often a size 18 on the Asian market is what we would call a size 12 at best. If the measurements match up with the size chart then I am afraid the seller is in the right. There is no industry standard as far as clothing items are concerned and there is often a vast difference in the same size between different countries.

Re: Power seller sent wrong size- won't accept return

lovingbricks — Tue, 06 Jun 2017 11:20:15 GMT

The size chart on the listing shows an 18 to be XL. I received a small.

Another message from seller tonight telling me that they are sorry for "my situation" but no returns accepted and another token refund offered.

Not doing any more communication with them now. I have a day job... :-). will wait for Ebay.

Interestingly they have a recent negative from a customer who bought the exact same top in a size 18 but received a small.

Thanks for input. Will advise of Ebay outcome.

Re: Power seller sent wrong size- won't accept return

*tippy*toes* — Fri, 09 Jun 2017 03:12:33 GMT

It's the 9th today, any progress?

Re: Power seller sent wrong size- won't accept return

springyzone — Fri, 09 Jun 2017 06:36:41 GMT

@lovingbricks wrote:
The size chart on the listing shows an 18 to be XL. I received a small.

Another message from seller tonight telling me that they are sorry for "my situation" but no returns accepted and another token refund offered.

Not doing any more communication with them now. I have a day job... :-). will wait for Ebay.

Interestingly they have a recent negative from a customer who bought the exact same top in a size 18 but received a small.

Thanks for input. Will advise of Ebay outcome.

I'd be livid by now. They seem to keep repeating they don't accept returns but they just don't get it that this is not a normal return, & that it is not okay to send the entirely wrong product. As a regular seller, he/she should know better.

Yes, for sure, just follow through with your ebay case. I suspect they are trying to bluff you into accepting things their way. Don't.