topic Re: It is worth trying to get this feedback removed/revised? in Selling

It is worth trying to get this feedback removed/revised?

justajunk — Mon, 05 Jun 2017 12:31:24 GMT

Had a buyer who kept making offers below what I was willing to accept on an item. It became annoying, so I changed the listing to a Buy-It-Now. He bought it 10 mins later and has just finished leaving negative feedback.

Comment: Has best offer in listing & then declines offer or ignores it until you pay full

Is it worth trying to get this comment removed? Or revised?

Should I reply and say something to the effect of "Item perfectly as described and arrived in good time"?

Yes, I have already added him to my Blocked list.

Re: It is worth trying to get this feedback removed/revised?

padi*0409 — Mon, 05 Jun 2017 12:45:45 GMT

justa, I suspect they probably bought it just so they could neg you, I'd be getting a callback from CS to try and get it removed - doubtful if the buyer's ever going to revise it.

If eBay won't remove it then put a factual response in there.

Re: It is worth trying to get this feedback removed/revised?

davewil1964 — Mon, 05 Jun 2017 12:47:32 GMT

It would depend on the mood of the eBay CSO you got, I imagine.

When people become annoying the solution is to block them. If they can't buy, they can't leave revenge feedback.

$6.40 posted? And that's expensive? Definitely no chance of getting them to revise.

Re: It is worth trying to get this feedback removed/revised?

justajunk — Mon, 05 Jun 2017 12:52:15 GMT

Thanks, Dave.

I was considering blocking him earlier on... and I should have. At least I will know for next time.

Agreed, there doesn't seem much point asking for a revision. $6.40 is certainly very cheap (and it was the cheapest on eBay by more than $2 at the time... yet he wanted it cheaper still!).

Re: It is worth trying to get this feedback removed/revised?

justajunk — Mon, 05 Jun 2017 12:55:16 GMT

Thanks, Padi. Looking at this link though...

http://pages.ebay.com.au/help/policies/defect-removal.html

...I'm not sure if I have any grounds to get it removed.

It isn't rrreaalllyy a factual comment. Yes, I rejected his first offer and with the second one I was away from the computer so long that it expired, after which point I decided to change it to a Buy-It-Now. However, I don't know if this would be enough grounds for eBay to remove it?

Re: It is worth trying to get this feedback removed/revised?

kopenhagen5 — Mon, 05 Jun 2017 12:59:46 GMT

Has feedback just been left before item been posted or received ?

If so, explain that clearly to eBay. Feedback left before item sent, only based on their own bias.

Also check the feedback they have left for others, could be a serial pest.

Re: It is worth trying to get this feedback removed/revised?

springyzone — Mon, 05 Jun 2017 13:02:18 GMT

Very vindictive.

Yes, see if you can get it removed.

If you can't, try putting in what you mentioned but if there's room, also say "Only near offers sought at that price."

On the positive side, as a buyer, if i saw that feedback, it would not turn me off buying, it does not say anything bad about the item or transaction. All it does really is warn other buyers you aren't a push over when it comes to making an offer. If any are thinking of a low ball figure, that may make them revise it up slightly.

Re: It is worth trying to get this feedback removed/revised?

justajunk — Mon, 05 Jun 2017 13:06:37 GMT

Hiya Kopes.

Feedback was left upon (assumably) receipt of the item, which I posted last week at some point... don't know the day off-hand but it's only 2 days metro to metro with a priority sticker, so mm, assumbaly he has received it and then left the feedback.

I would like to check the user's feedback left for others, but it is private. I wonder why!

Re: It is worth trying to get this feedback removed/revised?

justajunk — Mon, 05 Jun 2017 13:11:02 GMT

Thanks, Springy Zone. That's a good point. I guess it's really not a "negative negative" comment - more of a whinge, but a whinge with a red dot all the same.

I don't know how many characters I have to put in a feedback response, but I would like to say something to the effect of "Arrived promptly, as described. Don't buy if you dislike the price." since I can't work out for the life of me why he would agree to pay $6.40 (with free post) if he thought that was too expensive. Was it really just worth the satisfaction of leaving a red dot??

Re: It is worth trying to get this feedback removed/revised?

justajunk — Mon, 05 Jun 2017 13:37:38 GMT

Hi Guys. Thanks for all the advice so far. One more thought:

Before you leave negative/neutral feedback, you have to tick a box to state that you have tried contacting the seller first.

Is it worth mentioning that he lied when he ticked this box?

The only eBay message communication between us has been a generic email from me stating that the item has been posted (Tuesday the 30th, just checked).

Re: It is worth trying to get this feedback removed/revised?

digital*ghost — Mon, 05 Jun 2017 13:46:05 GMT

I would request removal on the grounds that best offer was not offered on the listing at the time of purchase.

Even if it was, you're under no obligation to accept a lower offer, and they were under no obligation to buy at all.

Ridiculous neg. I hope it gets removed. >_>

Re: It is worth trying to get this feedback removed/revised?

justajunk — Mon, 05 Jun 2017 13:54:53 GMT

Thanks, digital ghost. That's a good point about Best Offer not being available for the actual item when they bought it.

This seems to be the page that I will need to refer to if I want to use the Call Back option:

https://pages.ebay.com.au/help/account/contact-customer-support.html

For those who have used the Call Back option, what are the time frames usually like?

I am employed on a casual basis, so if I'm not working tomorrow, I'll have all the time in the world. If I get a job though, I might not be able to ask for a Call Back until after work (which might be as late as 6:00pm EST).

Re: It is worth trying to get this feedback removed/revised?

digital*ghost — Mon, 05 Jun 2017 16:00:24 GMT

I've requested a callback several times now and each time the phone rings pretty much straight away, but they put you on hold for s bit as well. I've waited anywhere from 2 - 10 minutes, so it's relatively quick (they'll probably make a liar of me now ).

Re: It is worth trying to get this feedback removed/revised?

go-tazz — Tue, 06 Jun 2017 00:14:28 GMT

As Digi mentioned,(no offer in the listing that they bought from so it's not relevant to that listing).

From their buyer feedback policy with the relevant bit highlighted,(you haven't put in a feedback request but

they should remove it on that basis):

Make sure your comments are fair, factual and relate to the order that prompted the Feedback request.

Keep in mind that we don't allow abusive or profane language.

See our Member-to-member contact policy for details.

Also it might be an idea to not use this in any listing

: Positive feedback will be left once positive feedback is received.

It can be regarded as feedback extortion and it's pointless as you can only leave a buyer positive feedback.

If I see that or similar in a listing,I generally hit the back button.

Re: It is worth trying to get this feedback removed/revised?

springyzone — Tue, 06 Jun 2017 00:34:55 GMT

I think justajunk should be able to get the FB removed on what others have highlighted, the fact that the FB does not relate to the actual order at all.

If the item did not have make an offer available, then the buyer should not be commenting on past experiences with a different ad.

Or that is how I would read it if i were an ebay rep.

The fact that the earlier ads were for the same product is not relevant as sellers are not obliged to accept offers and prices are allowed to vary from ad to ad.

Re: It is worth trying to get this feedback removed/revised?

justajunk — Tue, 06 Jun 2017 01:20:21 GMT

Feedback extortion?

The only reason I have the 'when positive feedback is received' line in my ads is because in the past I have had buyers complain about me not leaving feedback as soon as they have paid.

I will attempt the Call Back process in a few minutes time. The big question will be whether it is worth getting the comment removed if eBay remove only the comment and not the rating...

Re: It is worth trying to get this feedback removed/revised?

lyndal1838 — Tue, 06 Jun 2017 01:34:56 GMT

If they remove the feedback they also remove the Star ratings.

If you ever do a revised feedback you will find that they just send you a clear feedback form and you redo it as if the first one did not exist.

Re: It is worth trying to get this feedback removed/revised?

justajunk — Tue, 06 Jun 2017 01:54:42 GMT

Nah, useless.

According to the eBay rep, the fact that I changed it from a Best Offer to a Buy-It-Now makes no difference. The item has the same iten number and therefore the feedback comment is (according to them) factual and related to the sale.

Re: It is worth trying to get this feedback removed/revised?

padi*0409 — Tue, 06 Jun 2017 02:25:28 GMT

Too late now since you've left follow-up feedback, but I would have got them to call me back again and hope to get a more sympathetic CS supervisor, often that will work as things like your problem aren't cut and dried.

Re: It is worth trying to get this feedback removed/revised?

k1ooo-slr-sales — Tue, 06 Jun 2017 02:52:14 GMT

I wish you had included his ID in the follow up comment, like this:

<buyer ID> Item as desc and arrived promptly. Don't buy if you don't like the price.