topic Re: Empty box dispute in Selling

Empty box dispute

starwood2111 — Mon, 19 Jun 2017 08:05:15 GMT

Any advice ? I received my first empty box dispute. Sent 3 pairs of shoes and the buyer claims they received 2 pairs and 1 empty box. Certianly was not sent that way. I do have a postage receipt that confirms a 1 to 2kg package. 2 of these items and an empty box would be less than 1kg. Also this dispute was started 17 days after the package was delivered. But ebay say they have 30 days. That seems odd in the case of a missing item empty box case

I have reported to ebay but they say they have to speak to both parties. Meantime they have also left feedback saying they received an empty box which annoys me further

Re: Empty box dispute

k1ooo-slr-sales — Mon, 19 Jun 2017 08:19:41 GMT

ignore this post of mine, posted a blank post accidentally then edited to this

Re: Empty box dispute

phorum_junkie* — Mon, 19 Jun 2017 08:39:12 GMT

Send them a message telling them that there were definitely three pairs whe you posted them so you will be instigating an enquiry wiith Aus Post as it is evident from the weight of the parcel that three pairs were there on lodgement. If AP have evidence the parcel was delivered wiithout damage or signs of being opened you will have n choice but to involve the police. With any luck that will scare them if they are scamming or will reassure them that you are doinng all you can.

It seems a bit strange that they are only claiming for one pair, why not go for broke and say that two were missing or even all three.

Re: Empty box dispute

starwood2111 — Mon, 19 Jun 2017 08:58:07 GMT

Thanks ! Good idea.

Why on earth would there not be an onus on the buyer to lodge a dispute of missing items within a much shorter time frame ?? Surely if the item was really missing from the box you would not wait 2 weeks to say something.

Re: Empty box dispute

porcelain_dolls_by_me — Mon, 19 Jun 2017 08:59:55 GMT

Welcome to the world of buyers exploiting the system.

Reality is that EBay is hell bent on protecting buyers. Their systems automatically assume that the buyer is wrong and reward the buyer accordingly.

Good luck, but as long as Ebay counts the buyer complaints as 100% gospel you are shafted

Re: Empty box dispute

starwood2111 — Mon, 19 Jun 2017 09:28:40 GMT

And they have frozen the money for all 3 pairs even though the buyer is only disputing one....

Re: Empty box dispute

kopenhagen5 — Mon, 19 Jun 2017 09:50:30 GMT

Correction for dolls - Their systems automatically assume that the seller is wrong and rewards the buyer accordingly.

Re: Empty box dispute

lyndal1838 — Mon, 19 Jun 2017 09:58:02 GMT

And if the buyer wins the dispute you will lose the money for all the items because it was paid as one transaction and sent as one parcel.

Re: Empty box dispute

kopenhagen5 — Mon, 19 Jun 2017 10:20:14 GMT

Good point lyndal.

I would probably be ringing Paypal and get them to put the info on record in advance.

Re: Empty box dispute

digital*ghost — Mon, 19 Jun 2017 13:37:52 GMT

@lyndal1838 wrote:
And if the buyer wins the dispute you will lose the money for all the items because it was paid as one transaction and sent as one parcel.

A PayPal dispute is (generally) all or nothing, but eBay requests are (usually) on individual items, even when only one payment is made.

I had a buyer claim INR on one item, I refunded via the request, that request closed. A week later they opened an INR on a second item from the same order, again refunded (this was when I realised that the request and subsequent refund was only on one item in the order). That still left one item from the order, so I went in and refunded the last remaining amount from PayPal (no defects on the first two items, got a defect on the last one though >_> ) A similar thing occurred more recently for an INAD in one of two items in an order (they buyer didn't open any further requests, and refunding to close the request meant the item price plus X% of postage costs. eg if postage was charged, the P&H is always divided by the number of items in the order, and then that amount is added to the purchase price if / when the refund is issued).

Re: Empty box dispute

starwood2111 — Tue, 20 Jun 2017 04:53:23 GMT

The buyers husband rang today to explain he took one of the shoes without telling his wife. So they closed the dispute thankfully. Annoying but I am glad they were ultimatley honest about it..

Re: Empty box dispute

lyndal1838 — Tue, 20 Jun 2017 05:14:14 GMT

Do you really believe that story?

I suspect they may have had second thoughts, especially if they have read the boards at all. They may realise they were open to being reported to ACORN and charged with fraud.

Re: Empty box dispute

starwood2111 — Tue, 20 Jun 2017 05:36:52 GMT

Hard to say.... But happy with the result anyhow. Now just have to see if I can get the feedback removed....??

Re: Empty box dispute

lyndal1838 — Tue, 20 Jun 2017 05:46:25 GMT

That should not be too hard but it would have been easier if they had sent a message that ebay could read rather than phoning you.

Good luck anyway.

Re: Empty box dispute

starwood2111 — Tue, 20 Jun 2017 06:09:09 GMT

Yes the feedback has been removed after I requested it to be by ebay. Alot of mucking about but all sorted at least...

Thanks everyone for the input !

Re: Empty box dispute

k1ooo-slr-sales — Tue, 20 Jun 2017 06:16:37 GMT

@starwood2111 wrote:
The buyers husband rang today to explain he took one of the shoes without telling his wife. So they closed the dispute thankfully. Annoying but I am glad they were ultimatley honest about it..

I'm with lyndal in thinking they are making an excuse to let them back out of the dispute.

Think about it, they opened the case 17 days after receiving the shoes!

1 day, sure

3 days, maybe

17 days, highly unlikely

Re: Empty box dispute

starwood2111 — Tue, 20 Jun 2017 10:16:43 GMT

Yes I agree. Does not make sense. She even said she complained to the post office about it. So why wait 17 days to tell me....

Re: Empty box dispute

starwood2111 — Tue, 20 Jun 2017 10:18:19 GMT

But I must say the eBay concierge is pretty good to deal with. I mostly get satisfaction

Re: Empty box dispute

phorum_junkie* — Tue, 20 Jun 2017 10:28:25 GMT

My thoughts exactly Lyndal. Before all parcels had tracking if a buyer said an item hadn't arrived I uused too send them a very friendly message apologising profusely and askinng them to give it another week after which I would instigate an investigation with AP who may require them to provide a Stat Dec confirming they had not received the item. Inn a high number of cases the parcel mysteriously arrived the next day or a neighbour suddenly produced it as it had been delivered in error, no wonder the price of bacon is going up the number of pigs flying around!

Re: Empty box dispute

heihachi_73 — Wed, 21 Jun 2017 10:33:19 GMT

I had the exact same thing happen, sent a game which was lost in transit and well over a week late, notified Australia Post and the very next day after my AP case was brought up it magically appeared at the buyer's address as delivered!