topic Re: Refund question in Selling

Refund question

kiya777 — Mon, 02 Jul 2012 03:56:40 GMT

This is just a hypothetical question (I am new to selling) if a buyer wanted a refund (for whatever reason) and I agree, can we settle this privately or do we have to open a dispute?

ie: I can just refund the money no 3rd party involvment?

Also when refunding (assuming they paid through paypal) would I just refund in the "issue refund" section in paypal where their payment is listed?

I don't care how it's done really, I am just wondering what the actual and correct process is .

Thanks:-)

Re: Refund question

redbook3 — Mon, 02 Jul 2012 04:49:32 GMT

It's as easy as that if you want it to be

Re: Refund question

kiya777 — Mon, 02 Jul 2012 04:52:54 GMT

Ok , cool, thanks, just trying to get my head around all of this...side note: I just sold something and 9 minutes after is sold the buyer asks if the jacket will fit her? I would of thought she would of asked me before she bidded not once she won the item? Weird lol.....anyway....

Re: Refund question

*bad*angel* — Mon, 02 Jul 2012 05:01:38 GMT

The buyer should have asked before she bid, but many dont.

Re your original question, it can be simple if all parties are willing to cooperate. If a buyer opens a dispute it will close automatically if you refund the payment.

Always refund the same way the buyer paid, so yes, use the refund link in Paypal if they paid that way. (never use Paypal to "pay" a refund to a buyers Paypal a/c)

Re: Refund question

*sparklz* — Mon, 02 Jul 2012 05:03:18 GMT

If you are worried about the buyer of the jacket then if she claims does not fit and wants a refund tell her you will refund on return of the item but will only refund the cost of the item not the postage as she should have asked prior to purchase about measurements.

If you are listing any more clothing put the measurements in the listing so the buyers will know if it will fit them.

XL means little as different makes are different sizes.

Re: Refund question

kiya777 — Mon, 02 Jul 2012 05:04:35 GMT

Ok thanks, where it says "issue refund" once you click it will it let you issue part refunds as well or is it always (by default) a full refund?

Re: Refund question

kiya777 — Mon, 02 Jul 2012 05:06:10 GMT

Well I haven't sent the jacket yet as she hasn't paid .....I realize that XL can mean anything but I did say it was a "snug fit" but still if she had any concerns , she should of asked before bidding....we'll see what happens.....

Re: Refund question

*bad*angel* — Mon, 02 Jul 2012 05:09:28 GMT

You should always give full measurements in your listings not just sizes, which can vary from brand to brand and mean very little.

Yes you can issue a full or part refund using the link in Paypal.

Re: Refund question

2106greencat — Tue, 03 Jul 2012 00:23:27 GMT

If the buyer hasn't paid yet, and she is agreeable (as she no doubt will be) you can send a mutual cancellation request, this way no one gets affected in a negative way, and you will get your fvf refunded from ebay.;-)

Re: Refund question

foxette-in-sox — Tue, 03 Jul 2012 05:33:43 GMT

An XL in say for example Supre,is about a SZ 10/12 & other brands are even smaller so if buyer is sz 18/20,they are going to be one possed off cake tin.JMHO

Re: Refund question

*kazumi* — Tue, 03 Jul 2012 06:15:01 GMT

Why not just measure the jacket now, send her the measurements, and if she does not want it cancel the sale.

yes, she should have asked before bidding, but you could have saved yourself this hassle and possibly attracted more buyers if you did put the measurements in your listing.