topic Re: Can I ship without a suburb with Auspost? in Selling

Can I ship without a suburb with Auspost?

gamer_empire — Wed, 21 Jun 2017 01:11:25 GMT

Hi there

Just had a buyer purchase An item and I'm using EBay label printer satchels and it requires a suburb but the customer didn't put in their suburb.

I've ebay messaged the buyer asking for their suburb.

I was wondering do I need to enter the suburb to shop to the customer or is address and zip ok?

Should I wait for buyer to email me back or post without the suburb?

Thanks for the help

Re: Can I ship without a suburb with Auspost?

digital*ghost — Wed, 21 Jun 2017 01:17:35 GMT

Try googling the street number and name along with the postcode provided. I get this occasionally and the full address will usually turn up that way.

The package might still arrive without the suburb, but it's best to include it.

Re: Can I ship without a suburb with Auspost?

*tippy*toes* — Wed, 21 Jun 2017 01:21:10 GMT

I'm a bit confused about what you mean when you say the buyer hasn't given a suburb? Is there address something like:
John Smith

123 Jones St

2196

John Smith

123 Jones St

Sydney 2196

EDIT: If it's the first scenario, then you really should add the suburb by using google maps. Especially if it's a common street name. I wouldn't be chancing it, even though it would be the buyers mistake if it didn't arrive.

Re: Can I ship without a suburb with Auspost?

kopenhagen5 — Wed, 21 Jun 2017 01:31:21 GMT

If you have the postcode/zipcode, just google to find the suburb name.

Re: Can I ship without a suburb with Auspost?

*tippy*toes* — Wed, 21 Jun 2017 01:43:10 GMT

If I put my postcode into something, it comes up with 22 different locations. I think the address in google maps would work better.

Re: Can I ship without a suburb with Auspost?

kopenhagen5 — Wed, 21 Jun 2017 01:58:44 GMT

Of course, didn't think of that.

Re: Can I ship without a suburb with Auspost?

clarry100 — Wed, 21 Jun 2017 02:01:20 GMT

I had one like this recently where the street name cut across several suburbs.
So I had to use Google maps and the AP postcode PDF file and a process of elimination to find the suburb name. Since in my case the street cut across many suburbs I wanted to have it there.
Must have arrived OK as we received pos feedback about quick delivery.

Re: Can I ship without a suburb with Auspost?

gamer_empire — Wed, 21 Jun 2017 02:13:43 GMT

Thanks everyone for your help. Great idea to google map the address and find the suburb that way. I'll do that when I get home and send off the parcel.

Thanks again you all rock 👍

Re: Can I ship without a suburb with Auspost?

davewil1964 — Wed, 21 Jun 2017 05:20:41 GMT

Apart from everything already said, you won't be able to print an eBay address label without a suburb (that matches the postcode)

Re: Can I ship without a suburb with Auspost?

egglesdtp — Wed, 21 Jun 2017 05:34:32 GMT

The Australia Post website lets you match a postcode to a suburb.

Re: Can I ship without a suburb with Auspost?

clarry100 — Wed, 21 Jun 2017 06:50:48 GMT

The problem is that a given suburb name only has one postcode.
But a single postcode can cover several adjacent suburbs. So when you are missing the suburb name from the address it's not always easy to pick the correct one.
Especially in the case I highlighted above where it was a rather long street that spanned across quite a few suburbs.

Re: Can I ship without a suburb with Auspost?

egglesdtp — Wed, 21 Jun 2017 07:02:38 GMT

@clarry100 wrote:
The problem is that a given suburb name only has one postcode.
But a single postcode can cover several adjacent suburbs. So when you are missing the suburb name from the address it's not always easy to pick the correct one.
Especially in the case I highlighted above where it was a rather long street that spanned across quite a few suburbs.

True, but then if necessary it can be narrowed down - assuming you have street number and name - with Google maps.

Re: Can I ship without a suburb with Auspost?

imastawka — Wed, 21 Jun 2017 07:13:43 GMT

Then why not use google maps in the first instance, and cut out the middle man?

Re: Can I ship without a suburb with Auspost?

gamer_empire — Wed, 21 Jun 2017 11:10:22 GMT

Thanks everyone for the help. Google maps worked great, found the suburb easily it was very clear. Sent off the buyers parcel.

Appreciate the help you guys rock.