topic Closing an open case in Selling

Closing an open case

justlookn4me — Sat, 24 Jun 2017 00:16:52 GMT

I have an open case in the resolution centre (non payment) which says I am able to close off so I can relist but when I hit the "take action" button nothing happens? Anyone else had this problem?

Re: Closing an open case

kopenhagen5 — Sat, 24 Jun 2017 00:28:41 GMT

It must be 4 days to the minute before it can be closed.

Has it been over 4 days since the case was opened ?

Re: Closing an open case

digital*ghost — Sat, 24 Jun 2017 03:01:22 GMT

Clicking the 'Take Action' button should bring up a dropdown menu with a single option - 'Receive fee credit'. If the case destails say 'you can close this case now' and that's not appearing, it may be a script issue (I find lots of buttons and links like that don't work on web pages when the script hasn't loaded properly. Try reloading the page by holding CTRL+F5. If that doesn't work, try switching browsers. Often times I can't get links in PayPal to work at all when using Firefox, but it works fine in Chrome.

Re: Closing an open case

phorum_junkie* — Sat, 24 Jun 2017 10:11:03 GMT

The option to close the dispute is there from the start in case you want to close it for some reason rather than wait the full 4 days, perhaps it is a pick up item and the buyer pays cash or some other reason. Ypu get no fee refund.Once the fu\ll 4 days are up it should change to show that a fee refund is available if ypou close the dispute.