topic Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM in Selling

FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

mitty_2010 — Tue, 04 Jul 2017 04:02:29 GMT

Hi everyone, hope you are all having a good day, wanted to know about the Click and Collect at Woolworths, has that option now become FREE, so if you have added a flat rate postage cost and have also ticked the click and collect at woolworths option, if customer chooses that option it is free, because some of my items have been switched to free click and collect without me having chosen it, and these items were not postage free to begin with, have not called ebay as yet, thank you in advance

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

imastawka — Tue, 04 Jul 2017 04:17:37 GMT

They've been set as free click and collect because you've got free postage

on those particular items.

The items that are not free postage are still charged postage for Woolies click and collect.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lyndal1838 — Tue, 04 Jul 2017 04:20:29 GMT

When the option was first introduced it was always Free Click and Collect. It was only offered to selected sellers and one of the criteria was that the seller already offered Free postage.

Since it has become more widespread I have noticed that it is now offered by sellers who do not have Free postage. Maybe you need to check when you offer it that you are using the option for charging postage.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

mitty_2010 — Tue, 04 Jul 2017 04:38:20 GMT

I double checked the listings and they were not free postage to begin with, as I thought too that I must have over looked something

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

mitty_2010 — Tue, 04 Jul 2017 04:39:06 GMT

Ok thank you

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

redders_60 — Tue, 04 Jul 2017 07:14:50 GMT

My daughter recently bought something with Freepost C&C only option.

It would actually have been cheaper for the seller & more convenient for the buyer if it was just delivered to our home! (Saving us a trip to the local Big W - who don't have any signs instore for C&C!) What a shamozzle the pickup was! - redirected from the Lay-By counter (after having to wait as there was a toy sale on!) only to be finally redirected to the Tech counter area. Then another wait whist they located the parcel!

First experience of C&C as a buyer - No Thank You!

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lyndal1838 — Tue, 04 Jul 2017 08:24:38 GMT

I used the Woolworths/BigW C & C when it first started and ebay was offering very generous discount voucher codes for using it.

It was most inconvenient and very annoying.....I received the message that it was ready for pickup on Monday and had one week to do so. I could only get there at the weekend and every day I received a reminder from ebay that I had just a week to pick up before it was returned to the seller. From day 3 it was 2 reminders a day and on day 6 I actually received 3 reminders even though it had been collected in the morning after ther 1st reminder had been received.

I would never ever use it again unless ebay was using a very, very big carrot as incentive.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lm-entertainment — Tue, 04 Jul 2017 09:08:21 GMT

i initially used the click & collect option as a seller when it first came out - but after a short amount of time, i'd had a couple of problems with it and decided to discontinue using it.

i find that the amount of sales i got from it (only 3 or 4) which probably would have still been sales, the person would have just chosen their own address - wasn't worth the additional hassle.

it's hard enough dealing with australia post not giving a **bleep** about the handling of your packages; let alone to pass it on to another set of hands who have no vested interest in handling them carefully.

the two transactions i had problems with were using different names to the paypal account holder, but nevertheless, the click and collect location was the address used for PayPal checkout. once the item had been delivered and collected, soonafter i received chargebacks. it seems the system is open slather for those buyers who use any means to get something for free or exploit sellers.

when i contacted the buyers; they simply said they hadn't made the transaction. with no card left at their address; they could have easily had a friend collect the parcel and claimed it wasn't them completing the transaction.

sorry that was long-winded - but it's the reason i no longer use the click & collect service. the problems outweigh the benefits.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

janeababe — Tue, 04 Jul 2017 10:33:04 GMT

as a Buyer, I've just used it for the very first time.

I did note at checkout (before I decided to use click and collect Big W) that P&P was going to be $20. but when I chose the Click and Collect box, it dropped to $15.

I got the message to pick it up tpday, but I didnt get there, so I hope I dont have the troubles someone up there ^^^^ had in collecting it.
I havent seen any C& C signage in our Big W either....

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lyndal1838 — Tue, 04 Jul 2017 10:54:37 GMT

Jane, it can usually be collected at the Layby counter.

Be prepared to keep getting reminders from ebay until you do collect it.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

*tippy*toes* — Tue, 04 Jul 2017 12:49:16 GMT

@janeababe wrote:
as a Buyer, I've just used it for the very first time.

I did note at checkout (before I decided to use click and collect Big W) that P&P was going to be $20. but when I chose the Click and Collect box, it dropped to $15.

I got the message to pick it up tpday, but I didnt get there, so I hope I dont have the troubles someone up there ^^^^ had in collecting it.
I havent seen any C& C signage in our Big W either....

Nor have I. I've not seen it at Woollies either. Can we collect from Woollies, or only Big W? The only thing I've seen around are those parcel locker things at Officeworks. Given it's school hols again apparently, I'd be going down about 7.30 on Thurs night, or 3pm Sunday. All the crumb crunchers should be home in front of their screens by then. No waiting at the painfully slow layby counter.

Let me know how it goes. I've been very reluctant to use it due to the stories I've read on here, but I hate getting things delivered to my home because stuff keeps getting nicked. I'd used Parcel Collect a few times, where the parcels are delivered to the PO, but it's such a painful exercise to get them out. I stopped counting after 52 taps on their scanner doovy. My My Post card was scanned 4 times. The parcel was scanned 3 times. I promised I'd never put them through that agony again until it had been streamlined a bit better.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lyndal1838 — Tue, 04 Jul 2017 12:57:53 GMT

Tippy, if the seller offers C & C and you choose that option you will be given a list of the nearest Woolworths or BigW outlets where you can collect your item.

Some country buyers have been given outlets hundreds of kilometres from where they live as not all Woolworths or BigWs participate in the scheme.

My closest collection point is a BigW even though it has shorter hours than the Woolworths across the aisle in the shopping centre.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

*tippy*toes* — Tue, 04 Jul 2017 13:02:12 GMT

I know I can collect at Big W, but wasn't sure about Woollies. They're pretty much across the road from each other, so it's no biggy, I just wasn't sure if both did it here.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lyndal1838 — Tue, 04 Jul 2017 13:23:34 GMT

I don't think both stores in an area will do the C & C....it is one or the other....there seem to be more BigW stores involved than Woolworths, at least around this area.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

digital*ghost — Wed, 05 Jul 2017 03:12:40 GMT

This is actually causing some confusion for buyers as well, because they see the info for Click & Collect, and think that means no postage to pay, when even if C&C is 'free', postage to get the package to a store often is not - it's an understandable assumption, because buy online - collect in a store is generally something that eliminates postage costs.

Even if they understand that an item is not physically at a store when they buy (they don't always realise that, because when they check the stores where collection is available, it says 'in stock' next to each one), due to how other retailer's collect instore systems work, where they have an internal infrastructure that moves goods between locations at no cost to the buyer, they can still question why postage has to be paid to get the item from where it is, to the store they want to collect it from.

Bad marketing from eBay on pretty much all counts in so far as C&C is concerned, IMHO.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lyndal1838 — Wed, 05 Jul 2017 03:56:19 GMT

Digi, when C & C first started it was by invitation only and one of the criteria was that the seller was already listing with Free postage.

It was advertised as Free Click and Collect from Woolworths/Big W.

If they had not fiddled along the way it would still be offered only by sellers offering Free postage and there would be less confusion.

I well remember the fun the responders on the boards had trying to convince members that they were not buying from Woolworths/BigW.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

redders_60 — Wed, 05 Jul 2017 05:33:04 GMT

There were no signs instore @ Epping Vic Big W - you have to go to the tech area; Where the techies have no clue or care! Luckily my daughter's parcel was not a breakable!

I don't think the seller has any idea that their Freepost only allows for C&C. It would have been much more conveniient for the Freepost item to have just been delivered to our home! She (my daughter) tried to change it to home postage; But the option just wasn't available! Item had the usual ebay post BX1 on it - so no saving to the seller!

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

lyndal1838 — Wed, 05 Jul 2017 06:13:18 GMT

Redders, how long ago was your daughter's purchase?

Would it still be viewable on ebay?

I would like to see what the listing says as I have only ever seen listings with a choice of the usual postage to your home or Woolworths/BigW.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

redders_60 — Thu, 06 Jul 2017 07:02:58 GMT

Hi Lyndal; "Flavacol butter popcorn salt 992g Cinema quality popcorn salt" - sold by Just****1212 was the product my daughter purchased a week or so ago. Item was freepost C&C with no home delivery option. I hope my answer has been helpful so you can take a look @ Their product listing! BTW The product is excellent! Also cheapest on ebay gram for gram.

Re: FREE CLICK AND COLLECT AT WOOLWORTHS PROBLEM

imastawka — Thu, 06 Jul 2017 07:07:07 GMT

Redders, if you click on the postage tab, and then scroll, it has an option of "Post to me'

Free postage

Not just C & C

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