Case Raised

glowing.glittergirl — Thu, 06 Jul 2017 07:09:50 GMT

Hi,

I have a person who has raised a case for a refund and cannot even find their payment details? How can I stop ebay refunding them and taking the money back from me?

Re: Case Raised

lyndal1838 — Thu, 06 Jul 2017 07:44:49 GMT

Do you mean you can't find their payment details or they can't find their payment details?

What sort of dispute have they opened? If it is for item not received then you need to prove that the item was sent. You need to add the tracking details to the dispute.

If it is for not as described you should ask for photos of what they are complaining about and go from there.

If it is just a change of mind return it depends on your own Refund policy....do you accept change of mind returns?

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Case Raised

Re: Case Raised