topic Re: Aus post have potentially lost the parcel, not sure what to do in Selling

Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Tue, 11 Jul 2017 08:15:13 GMT

Hi everyone,

I sent an item via express post on the 3/7 from Perth to West Ryde, Sydney. It arrived in The Chullora sort facility on the 4/7 and has been no updates since. I have an investigation through Aus post and they cannot validate it's location despite having a tracking number. I have been in contact with the buyer and apologised and advised what has happened. He has said he hasn't received it. It is quite an expensive item and I did not take out insurance (no lectures on this please, lesson learnt), facing being out of pocket considerably. What is the next step if indeed the item is "lost"? Really not sure on what to do next besides pray Aus Post can get their act together.

Processed through Australia Post facility 06:44pm Tue 04 Jul CHULLORA NSW

Received by Australia Post 11:56am Mon 03 Jul DIANELLA WA

Thanks in advance for your help.

David

Re: Aus post have potentially lost the parcel, not sure what to do

twyngwyn — Tue, 11 Jul 2017 08:23:35 GMT

Chullora is the devil's playground.....have you opened a 'case' with AP?

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Tue, 11 Jul 2017 08:29:34 GMT

Yeah appears to be some sort of blackhole.

I have on Friday 7/7. Still yet to hear back

Re: Aus post have potentially lost the parcel, not sure what to do

twyngwyn — Tue, 11 Jul 2017 08:38:26 GMT

They take their time....lots of parcels are 'lost' at Chullora....look up Chullora on the boards....frightening. If you have opened a case....that's all you can do, other than alert the buyer to this thread, and hope they are sympathetic

Re: Aus post have potentially lost the parcel, not sure what to do

zanadoo_56 — Tue, 11 Jul 2017 10:04:10 GMT

Have you been phoning your local post office to see if it has turned up in the meantime?

It's not as silly as it sounds. I had a parcel lost in The Great AP Southern Black Hole (AKA Sunshine West sorting facility) in Melbourne. Sunshine West was the last location on the tracking. AP told me it was lost. Well it was to them because they didn't bother to update the tracking!

After a couple of weeks of speaking to and emailing AP who said nothing more could be done, one day on impulse I phoned the post office I expected it to be at if it wasn't delivered....only to discover it had been sitting there for quite a while. No carding to me, no tracking update...but there it had been while AP were saying it was 'lost'. Arrgghh.

I collected the parcel. Two months later the tracking still said it was at Sunshine West!

Re: Aus post have potentially lost the parcel, not sure what to do

clarry100 — Tue, 11 Jul 2017 10:29:28 GMT

It seems Dianella, 6059, is outside the defined Aust Post Express network.

This means that next business day delivery is not garanteed.

In my experience it should take about 3-days for delivery, so looks like very overdue now. Chullora lilkely means lost.

It's possible that over time it could show up at the RMDC (Returned Mail Distribution Centre) in Melbourne.

But you would have to be on the case with AP to have them check there for you.

It could be a few weeks before it turns up there, if it does at all.

Any mail that goes there will be opened if a delivery address cannot be found. So the contents description would be logged in their computer system. If you can give them an accurate description this may help locate it.

Without a delivery scan event you are destined to lose an INR case thru ebay so will therefore have no choice but to refund your buyer.

Without extra cover purchased thru AP the best compensation you could expect from them would be $50 plus cost of postage re-imbursed. Have AP agreed to any compensation as yet?

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Tue, 11 Jul 2017 10:41:10 GMT

Not yet regarding compensation, they are still "investigating". No updates since hitting Chullora a week ago and they seem to have no idea where it is. Absolute shambles, looking at being out of pocket a large amount, really **bleep** off at them. Can't comprehend how this happens, hoping at some good news within the next couple of days.

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Tue, 11 Jul 2017 10:43:07 GMT

Will try this tomorrow as a long shot. Thanks

Re: Aus post have potentially lost the parcel, not sure what to do

clarry100 — Tue, 11 Jul 2017 11:03:40 GMT

Express items rarely get scan events until they are delivered so you are lucky to be seeing Chullora after your lodgement scan in WA.
Because of this they are not likely to be able to see any more than you can on the website.
For what it's worth... About 18 months we sent an express item that should have arrived next business day but didn't. We sent the buyer a replacement and they were happy.
Lodged a case with AP for which they only sent us another satchel but no compensation for the item which was worth under $20.
So we had written it off and forgotten about it.
Then a full 6-weeks later the buyer sent a message to say it had arrived.. They marked it as RTS so we got our item back in the end. The tracking then said delivered, but 6-weeks late.
So there is always hope yet, but do keep an eye on the tracking status as your buyer may not be as helpful ad the one we had.

Re: Aus post have potentially lost the parcel, not sure what to do

davewil1964 — Tue, 11 Jul 2017 11:12:47 GMT

Ask them on their facebook page. Have the case number handy. Their systems seem to work better when they are being publicly outed.

Amazingly, many have reported success using this method. Including me.

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Tue, 11 Jul 2017 11:32:53 GMT

I have via PM, not directly on their wall though. You think will work?

Re: Aus post have potentially lost the parcel, not sure what to do

davewil1964 — Tue, 11 Jul 2017 12:33:45 GMT

yes

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Tue, 11 Jul 2017 12:43:08 GMT

Done. Please now hopefully will be miraculously out for delivery tomorrow...!

Re: Aus post have potentially lost the parcel, not sure what to do

performance_parts_clearance_centre — Tue, 11 Jul 2017 23:59:38 GMT

Sunshine North in Victoria is the equivalent of Chullora - it's where postal items go to die.

I never understand how an item can sit in a sorting centre for a couple of weeks at a time without any sort of movement - does no-one ever enquire as to why there's a mountain of dust-covered parcels sitting in the corner?

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Wed, 12 Jul 2017 02:06:31 GMT

Still have not located the parcel as of today. I keep getting conflicting information. They say it has left Chullora yet can't tell me where it went and other consultants say it's sitting in bulk. I'm starting to feel as if the parcel will never surface or has been stolen. I don't know how they can take zero responsibility as well, it's really a disgusting system.

Re: Aus post have potentially lost the parcel, not sure what to do

porcelain_dolls_by_me — Wed, 12 Jul 2017 04:37:07 GMT

Congratulations, at worst you are entitled to a consolation prize from AusPost - if they fail to delivery an Express Mail by the promised date then they will refund the posatge cost!

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Wed, 12 Jul 2017 05:34:26 GMT

Re: Aus post have potentially lost the parcel, not sure what to do

dbenj7 — Wed, 12 Jul 2017 07:10:34 GMT

Thanks for everyone's responses. Still nothing so far from AP despite having this lodged 6/7. Have been scouring gumtree to try and find it if it has indeed been stolen but no luck thus far.

Re: Aus post have potentially lost the parcel, not sure what to do

*tippy*toes* — Wed, 12 Jul 2017 15:16:02 GMT

Why would you be scouring Gumtree? I doubt that would be able to tell you any more than what AP can.

Re: Aus post have potentially lost the parcel, not sure what to do

lm-entertainment — Wed, 12 Jul 2017 16:52:53 GMT

i know that this is no consolation - but i too have had this problem mailing express items from perth. i send everything by express - and generally, they take 2 days, sometimes 3-5 depending on if it's to rural QLD or rural NSW.

i once had an express post satchel not long ago that went into the black hole which is chullora and it hadn't been delivered after 5 days which i thought was unusal. i contacted AP and lodged cases etc, they could give me no answers. eventually, 12 days later it was out for delivery.

items can resurface, so i wouldn't say it's DEFINITELY gone yet, but i know that doesn't help ease your mind or more importantly, doesn't help with your buyer.