topic Re: Items not auto-relisting in Selling

Items not auto-relisting

lltotes — Wed, 26 Jul 2017 14:29:57 GMT

Hi, for the past couple of months I've found that at least half of my listings have not auto-relisted. The relist button is always checked when I create the listing and I have not used up my 40 free listings nor am I a power seller or exceeded my selling limit so I have no idea why this is happening. Of course when I have manually relisted the item again it gets taken off the free listings limiting what I bother to list monthly. My daughter does not have this problem and all of her items auto-relist without cutting into whats left of her 40 free listings.

I'm not a big seller and although I considered trying to become one I'm finding that I really can't compete with all the overseas junk that now clutters up the site. I think I will just have to go back to being an occasional buyer, but even that seems like a pain now days.

Any ideas why the auto relist is not happening would be appreciated.

Re: Items not auto-relisting

kopenhagen5 — Wed, 26 Jul 2017 22:58:06 GMT

Other members have had the auto relist come and go.

Possible it's a site glitch.

Re: Items not auto-relisting

lltotes — Thu, 27 Jul 2017 03:52:49 GMT

Thanks, I suspected it was just another glitch. I get the usual email saying they will relist but they just don't.

Re: Items not auto-relisting

redders_60 — Thu, 27 Jul 2017 05:04:02 GMT

Are you using the new easy list format perhaps? My daughter has found that it did not auto relist unless she went in & revised the listing to tick the box again after relist from unsold. Even when (3 free) relist is ticked in a new listing it doesn't "stick" & so you only get the 7 or 10 days & no auto relists unless you revise as above.

She has used her 40 free for this month due to this glitch. Whereas I have many listings left. We have similar numbers of listings. I haven't used the new format (& there seems to be no opt out for my daughter!) Though we both list on a desktop computer. not a phone or laptop.

Another annoyance found with that format is only a 3 day postage handling time maximum & no option to extend the timeframe.

Re: Items not auto-relisting

davewil1964 — Thu, 27 Jul 2017 07:11:36 GMT

I find, with books, if eBay's wisdom decides a listing is in an incorrect sub-category then the listing will fall off without relisting.

Other than that, I keep a record of when I list and check daily to ensure those going through have relist checked if they haven't done their 4 months.

I have no idea how many listings you have, but I'm guessing it's less than 2400. So a simple click on the options at the right of each listing, once a month if you are using 30 day listings, will tell you if they are due to auto relist.

Re: Items not auto-relisting

*tippy*toes* — Thu, 27 Jul 2017 12:58:14 GMT

@redders_60 wrote:
Are you using the new easy list format perhaps?

Another annoyance found with that format is only a 3 day postage handling time maximum & no option to extend the timeframe.

All my accounts have now moved over to the easy list format. My main account only changed this week. All my items still have a 5 day handling time. I have the option from 1 to 30 days. I believe there is a way to go back to the old lister. I think you go to create a new listing. Put car in the box and it comes up saying you can use that listing tool for that category so it offers to change it. I don't know if it still works that way, but worth trying.

Me, I'm actually preferring the quick format. A lot of the time if gives me 4 free relists, and it honours them if I don't go back and revise at all. If I revise at all it reverts back to 3. I made a note on the ones that said 4 free relists and they did relist for free 4 times.

Re: Items not auto-relisting

bluebudgies — Fri, 28 Jul 2017 00:35:32 GMT

You can't go back to the old format, tippy. I did once but the next time they opted me in I couldn't go back. There was another thread on this a while back and someone said they rang ebay and were told it's here to stay once you're opted in.

I like the way the new format will show you how many relists you've got left if you edit a listing.

I've often found that if you open the listing and then click on edit, the auto relists will stick better than if you use the dropdown menu to revise.

Re: Items not auto-relisting

redders_60 — Fri, 28 Jul 2017 06:56:14 GMT

My daughter didn't opt in. It was just there when she went to list some Living Dead Dolls from her collection. I'd not previously seen the format; But did check for her as I'm the usual to do relists & cannot for the life of me see any way to extend the 3 day shipping time on her listings. I've not seen the format on my ebay selling. It's not been offered to me!

Re: Items not auto-relisting

*tippy*toes* — Fri, 28 Jul 2017 15:46:27 GMT

Ebay are gradually opting people in. My other 2 accounts changed months ago. Main account was only this week.

Re: Items not auto-relisting

brerrabbit585 — Sat, 29 Jul 2017 10:46:01 GMT

If she's got business policies set up you should be able to do it there, or that's what I'd expect.

Re: Items not auto-relisting

lltotes — Sat, 29 Jul 2017 15:48:44 GMT

Thanks for the advice. I rang ebay and they said it was because I listed my items as "Handmade" instead of "Unbranded" and that I needed to manually put Not Applicable in the MPN section because the item does not have a product code.

This does not make sense because -

1: I list all my Handcrafted items as “Handmade” and don’t put anything in the MPN section for any of them but only half seen to be affected by this annoying glitch.

2: Items such as Vinyl LP records, that aren’t handmade are also affected.

3: I receive emails from ebay stating that the item is about to auto-relist, but doesn’t

4: The items in my unsold list that did auto-relist have an eBay note stating- This item didn't automatically relist, but the ones that didn’t auto-relist don’t have any note.

5: I don’t see why ebay has the “Handmade” choice when creating a listing for sale if I can’t use it. I would have thought that listing something as “Unbranded” would imply that it was a “Knock Off”.

Anyway apparently the ebay rep was forwarding the info onto their tech team but the only response I have had from them since then was an email stating- that they weren't able to authenticate me during the call……Geez I only spent an hour on the phone to them and she was in my account… Just another glitch I guess.

Re: Items not auto-relisting

*tippy*toes* — Sun, 30 Jul 2017 00:20:18 GMT

I had 4 items on one account do this 2 days ago. Said they would auto relist but didn't. I've had it happen before for no reason. If I go through and check items before they end I can revise and hit the box again, but I don't always remember to check. It's been an ongoing thing for awhile. It won't happen for months, then you'll get a few where the box decides to untick itself. I sell collectables.

As for passing your issue onto the tech team, standard line for "I don't know what your problem is and I'm sick of talking to you now, so go away". I don't think they have a tech team!

Re: Items not auto-relisting

brerrabbit585 — Sun, 30 Jul 2017 07:56:57 GMT

That's a load of rubbish that they've told you. I have an ID that has handmade on everything but only occasionally does AR drop off before it should.

Unbranded doesn't necessarily imply a knock-off. There are plenty of products in the world that are unbranded but aren't handmade. Just think about when you go to the supermarket - processed foods usually have a brand but most unprocessed foods don't. I know it's not quite the same thing but the same principle applies.

Re: Items not auto-relisting

lltotes — Wed, 02 Aug 2017 05:55:26 GMT

Thanks *tippy*toes*. Sorry you’re having the same problem but sort of glad it isn’t just me. Next time I try selling on ebay I’ll keep in mind your advice and check to see if the box has unticked itself. Hope you get a reprieve from this annoying glitch.

Re: Items not auto-relisting

lltotes — Wed, 02 Aug 2017 05:58:28 GMT

Hi brerrabbit585, yeah I know it was a load of rubbish. I guess the lady was trying to help but she really couldn’t understand that the glitch didn’t apply to all my listed “Handmade” items. I appreciate that unbranded can mean “home brand” etc. Sorry if I caused any offence, I was simply applying the concept to the jewellery category I was selling in. The thing is, some of my items are handmade not just unbranded. I prefer my buyers to be aware of this fact because some people presume “handmade” equates to poorly made. Aside from the “Handmade” issue, I think I mentioned that it also happened to Vinyl LP records that I was trying to sell.

Re: Items not auto-relisting

lltotes — Wed, 02 Aug 2017 06:03:22 GMT

Hi davewil1964, No I’m just small fry and using the 40 free listings per month so I guess I shouldn’t complain. Thanks for the advice I will check it out the next time I try selling on ebay.

Re: Items not auto-relisting

heihachi_73 — Wed, 02 Aug 2017 20:32:31 GMT

It happens every so often. I recently had two games not automatically relist despite still having 3 relists available (e.g. I relisted the exact same items a month ago with a 30 day BIN + automatically relist 3 times - I *never* uncheck the auto relist box; if it isn't there I don't list an item at all).

Re: Items not auto-relisting

lltotes — Thu, 03 Aug 2017 01:25:42 GMT

Hi heihachi_73, thanks for your response. I never uncheck the auto relist button either but so far it has always been there at the bottom of the page, I guess I can look forward to this new glitch in the future. Yeah smart move re not bothering to list if the auto relist button isn’t there. I think ebay is focused on buying up all competition instead of maintaining their site. I noticed their advertising “Gumtree” on TV now.

Re: Items not auto-relisting

*tippy*toes* — Thu, 03 Aug 2017 13:26:11 GMT

On the rare occasion the box isn't there I'll still list the item. I leave a note under it to revise. If I revise later or the next day the box usually appears, If not I'll revise via the app. It always appears there.