topic Re: Slow & Rude Payer in Selling

Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 06:49:08 GMT

I have sold a water damaged iPhone 4s that I had used as a parts donor at the starting bid of $20 + $8.50 post four days ago (Friday 11th). I sent the buyer a payment reminder a day after the listing ended as I wanted to ship it out on Monday along with other items at the same time. (It is a 20km/12.5mile round trip to the post office).

This is the response I got: I have 3 days don't be pushy

I know I was probably being a bit pushy but certainly didn't expect such a response! (Normally buyers pay within 12 hours)

The buyer only has two positive feedback scores. I thought I had enabled buyer restrictions on the listing but that may not have been the case.

Now that it is four days without payment, what is the best way to deal with this customer without them turning and destroying my eBay reputation. What if he recieves the item and starts a case arguing it is not as described etc? My description was very clear.

It is surprising it has to take so long to pay for an item you intend to purchase.

Ideally, I would like to cancel the purchase and consider hanging onto it as I don't want to sell it just to have my eBay reputation destroyed.

What are your thoughts and what are the options I can legally take through eBay?

Re: Slow & Rude Payer

davewil1964 — Tue, 15 Aug 2017 07:24:29 GMT

Open a non paying buyer case. You will have to wait 4 days for it to close and they can pay during that time, but if they don't neither you nor they will be able to leave feedback. If they pay, send.

As far as a potential negative is concerned, that line has probably already been drawn in the sand by the bidder. Are you selling for money or feedback?

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 07:33:36 GMT

Thanks for your prompt reply. If I open a non paying buyer case, will this cause them to get aggressive?

I was selling it to get the extra money to help pay my seller fees but I don't want negative feedback and have PayPal refund the person for the sake of $20 and also loose the money plus the phone.

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 07:36:56 GMT

Ps. Can I just cancel the sale without opening an unpaid case?

Re: Slow & Rude Payer

audistarelectronics — Tue, 15 Aug 2017 07:48:59 GMT

I think you would have to ask the buyer to request that the sale be cancelled, and I dont like your chances with this buyer. Looks like he knows the rules and will make you wait a little longer. If he doesn't pay and you open a non payer dispute, and then he bags your feedback, surely you could get that removed as the buyer will be seen as in the wrong, but look out for the ebay buyer protection system, it can be very one sided these days, and protect the buyer while crucifying the seller.

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 07:52:42 GMT

Yes that's what I'm concerned about!

Is it best to wait, message him or open a dispute?

Re: Slow & Rude Payer

chameleon54 — Tue, 15 Aug 2017 08:08:42 GMT

If you are concerned about the feedback thing, send the buyer a polite message explaining that ebay have already charged the commision fees to your account and if payment is not made in the next day, you will need to open a non payment dispute to get the fees back. Alternatively you can send the buyer a cancellation request if they have decided they no longer want the item. Remember to select, the buyer requested the cancellation for your reason in the cancel process. This is all fairly dissarming and gives your buyer a couple of options. Better to have a stroppy buyer opt out, rather than put up with their rubbish. Lifes too short.

Personally I dont muck around sending messages chasing buyers payments. I give them five days to a week or so to pay and then just follow up with an unpaid item dispute. This saves the agro of getting non paying buyers offside, as I simply dont enter into communication with them. I have never copped a neutral or negative feedback yet using this strategy.

Re: Slow & Rude Payer

davewil1964 — Tue, 15 Aug 2017 08:13:28 GMT

Not forgetting that a cancellation allows the non-buyer to leave feedback.

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 08:27:09 GMT

Thank you.

I sent this to the buyer:

Hi,

As eBay have already charged the commision fees to my account and if payment is not made in the next day, I will need to open a non payment dispute to get the fees back. Alternatively I can send you a cancellation request if you no longer want the item.

Regards,

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 08:29:31 GMT

Here is his reply. ( I have censored the expletive)

I.get paid.tonight will bbbe f*****g paid dont be pusht

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 08:32:17 GMT

I certainly hope he read the item description properly!!

What should I do now? I haven't responded to his offensive message.

Re: Slow & Rude Payer

imastawka — Tue, 15 Aug 2017 08:34:07 GMT

Do not respond.

Keep all messages in case you need to get a negative removed.

DO NOT CANCEL or they can leave feedback

If they don't pay, open a UPI - they can't leave fb then

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 08:36:59 GMT

Ok. I'm astounded at how offensive he is! It was his choice to buy it and hopefully read the description. If he claims it isn't a working phone, does that mean I loose the sale plus the phone if PayPal pay him out?

Re: Slow & Rude Payer

imastawka — Tue, 15 Aug 2017 08:38:56 GMT

Your listing stated for parts or repair.

There's no misunderstanding that.

I'm getting the feeling that you've already posted it? I hope not.

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 08:40:56 GMT

Oh no it's not posted!

Re: Slow & Rude Payer

imastawka — Tue, 15 Aug 2017 08:42:29 GMT

Good. The ball's in his court now.

Either he pays. In which case you post it.

Or he doesn't, and you open the UPI

Stop communicating with him, and keep all his messages.

Re: Slow & Rude Payer

chameleon54 — Tue, 15 Aug 2017 08:45:26 GMT

WOW, you,ve really got one out of the box there. I have had a few customers like that, but I would only get maybe one in 1000 - 1500 transactions that go that way. I would be keeping the messages as it may possibly help if it all goes pear shaped. It looks like you will just have to hang onto your hat and get ready for the ride.

If the buyer decides to leave neg. feedback, you can respond with something like..... Buyer was very slow to pay and sent abusive messages when payment requests where made. Depending on what he writes you may even get the feedback removed. I wouldnt worry about the feedback left yet. Just get the item in the post promptly and sent with tracking. Sometimes these sorts of buyers are as slack with leaving feedback as he is with paying.

Re: Slow & Rude Payer

clarry100 — Tue, 15 Aug 2017 08:45:56 GMT

Going by the attitude shown by this buyer it seems inevitable that you will wear at least a negative. But these can be carefully responded to so ad to dilute them for other buyers, so I don't normally sweat over negs as they no longer carry a defect ad they once did.

At this point I would wait until he "gets paid" and see if he pays you. If he doesn't then open an unpaid item case straight away. He then has a further 4 days to pay up. If he does then send out the item and hope for the best. Ie no FB and no case against you.
If after exactly four more days he still fails to pay close the case as soon ad you can and block this buyer. This would be the best outcome you could hope for as you get your fees back. Also after the case closes the buyer I'd unable to leave FB. If he leaves FB before the case closes then eBay will remove it.
If you go down the cancellation route the buyer retains control and can still leave FB which eBay may not remove depending on the wording of it.
Not really too much you can do in such situations unfortunately.

Re: Slow & Rude Payer

lrtmms — Tue, 15 Aug 2017 08:56:48 GMT

Thanks for all your help. This is the first time I've had someone like this.

So can PayPal give the person a handout no questions asked if they complain?

Re: Slow & Rude Payer

jellybirddesigns — Tue, 15 Aug 2017 09:00:50 GMT

If he pays, send with tracking, even if you have to wear the cost.

Both Ebay and Paypal will rely on that in the event of a dispute.

What is his feedback for other sellers like? If he's a seller, put up one of his item numbers so we can see (and add him to our block lists)