topic Re: should I block buyer like this? in Selling

should I block buyer like this?

liquidationhouseffi — Fri, 25 Aug 2017 14:15:50 GMT

l sent an item on 21/08, and today (25/08), the buyer opened request for refund claiming not receive items. It's only $12, there was no tracking. Normally I will ask the customers to wait few more days cause sometimes AP really slow. But this time I didn't cause I feel like there is something wrong. Normally when the buyers did not receive their items, they will send me message to ask about it, but not directly opened request and asked refund, most importantly, not so quick (only 4 business days). So I thought no matter what I explain, I will need to refund at the end. Therefore, I refunded and block this buyer, did I do the right thing? I have been a seller for less than a year, this is the first buyer I block, really need advices, thanks!

Re: should I block buyer like this?

kopenhagen5 — Fri, 25 Aug 2017 14:21:54 GMT

I would also block a buyer that doesn't communicate.

Unreasonable and impolite.

You did the right thing except I wouldn't have refunded so quickly, it may turn up next week.

Hopefully the buyer repays when it does turn up. Wishful thinking I know.

Re: should I block buyer like this?

liquidationhouseffi — Fri, 25 Aug 2017 14:29:50 GMT

I refunded so quickly cause I have got a feeling that even wait for another week, the buyer will still say not receive the items. So I want to finish this issue asap.

Re: should I block buyer like this?

springyzone — Fri, 25 Aug 2017 15:25:30 GMT

@liquidationhouseffi wrote:
I refunded so quickly cause I have got a feeling that even wait for another week, the buyer will still say not receive the items. So I want to finish this issue asap.

You could be right but I think I would still have asked the buyer to wait a few more days to see if it turns up.

What estimated delivery date did it give on your ad as 4 days after a sale seems very quick for someone to be asking for a refund.

It could very well not have been delivered yet but may turn up in the next few days & that could have solved your problems.

If you think it is just someone who is going to lie anyway, at least make them go to a bit of trouble before you automatically refund, although of course you would have had to eventually without tracking.

You could still block them from buying again even if you had asked them to wait a few more days..

Re: should I block buyer like this?

designers*n*more — Fri, 25 Aug 2017 18:57:52 GMT

Check the buyer's feedback left for other sellers. This may give you an indication if they often don't receive parcels.

extremely poor on the buyer's part to not even contact you. Where was the buyer's location? If they are in a state where delivery takes longer than 4 days that's really poor form.

I would email the buyer and politely state you have refunded their payment but should the item turn up you would appreciate the buyer sending payment.

Re: should I block buyer like this?

collect247 — Fri, 25 Aug 2017 21:22:52 GMT

Another one of eBay's precious gems

Re: should I block buyer like this?

liquidationhouseffi — Fri, 25 Aug 2017 23:17:14 GMT

Thank you for all your replys. Normally I would tell the buyers it needs 2 to 6 business days, but sometimes it will take up to 12 business days. (one buyer received the first order and replacement at the same time, and returned back one of them.)
But this time I just can't be bother to send message to the buyer (reason as I said above), but after refunded, I did politely ask the buyer to repay when the items turn up later.

Re: should I block buyer like this?

liquidationhouseffi — Fri, 25 Aug 2017 23:25:00 GMT

I check buyers feedback points every time. This buyer only has 12 points, only purchased from me during the past month, so it is difficult to check what the buyer said about the other sellers.

Re: should I block buyer like this?

springyzone — Sat, 26 Aug 2017 00:03:32 GMT

If it is someone new to ebay they may have been very nervous, especially if they have had, by any chance, had a bad experience earlier. Even if all the experiences have been good, they might still be nervous with this form of buying.

A soothing email to explain it could take a few more days but to contact you again in eg 4 days if it has not arrived by then might help as they would see you were responsive.

Oh well, the refund is done now, let's hope they are as quick to repay as I would be willing to bet the item will arrive.

Re: should I block buyer like this?

liquidationhouseffi — Sat, 26 Aug 2017 00:49:49 GMT

As a new seller, maybe I am also too nervous and scared, just try to do everything to make buyers satisfied. This is the first buyer requested refund without sending me message, really made me nervous and think the buyer won't like communication at all.

Well, refund has been made, hopefully the buyer will repay if items arrive.

But again, should I block this buyer?

Re: should I block buyer like this?

imastawka — Sat, 26 Aug 2017 01:27:24 GMT

@liquidationhouseffi wrote:

But again, should I block this buyer?

Yes, definitely. It won't stop any messages or re-payment, as they have made a purchase from you.

Re: should I block buyer like this?

springyzone — Sat, 26 Aug 2017 02:08:07 GMT

@liquidationhouseffi wrote:
As a new seller, maybe I am also too nervous and scared, just try to do everything to make buyers satisfied. This is the first buyer requested refund without sending me message, really made me nervous and think the buyer won't like communication at all.

Well, refund has been made, hopefully the buyer will repay if items arrive.

But again, should I block this buyer?

I probably would because I think they were a bit too quick off the mark to request a refund.

I don't blame them necessarily for not messaging as they may have just taken the easiest route & chosen something from the drop down menu from the sale listing in my ebay.

But the time line smacks of impatience.

In their shoes, I think most reasonable buyers would wait a few extra days-maybe feeling uncertain & anxious while they waited-but I still think most people would give it at least a week, so this is one buyer with unrealistic expectations.

I don't know what you sold but I am guessing most buyers don't buy from the same seller all that often anyway (unless it is for a particular line of product) so you probably won't be losing out by blocking anyway.

Re: should I block buyer like this?

liquidationhouseffi — Sat, 26 Aug 2017 02:16:34 GMT

Thanks for your opinions