topic Re: Return ID: 5063284247 in Selling

Return

melbourne.notebook.service.centre2004 — Thu, 07 Sep 2017 15:14:16 GMT

The buyer purchased XPS machine on 23/8/2017.

He want to ask me to do refund,but the return item is not mine.

the condition of return is second hard one, the seal was broken as photo.

we can't sure that th machine which is we sell to the buyer.

this buyer is cheater. he told ebay that he is not office until 29/9/2017.

but he push ebay to do refund for item. the return is look like second hard machine ,not new one.

Last year,we meet the same case like this one, we can't keep seller right , so we put the seal on screws to keep hardware.

Form the photo, the seal was broken, the buyer enable open back cover and replace parts, like motherboard, fan.....

Please help me to do investage for this buyer, on ebay sell list , i find that he sell same XPS.

i believe that this buyer tell lies for this case. the item was replaced already by this buyer.

Cheers

Re: Return ID: 5063284247

*tippy*toes* — Thu, 07 Sep 2017 00:39:28 GMT

You need to RING eBay or get them to ring you back and tell them what is happening. Unfortunately, in most of these situations eBay sides with the buyer, even when you have proof they are sending back a different item. Do you have a serial number of the item you sent to compare with the one he sent back?

Re: Return ID: 5063284247

audistarelectronics — Thu, 07 Sep 2017 01:05:10 GMT

Surely a serial number would support your claim, but as advised, you MUST call ebay because you are only communicating to their massive computerized system by writing messages, and it will just give you automated replies that will go the scamming buyers way every time. Getting too risky to sell valuable items on ebay full stop. May as well just leave your front door open to the robbers in society. Ebay is becoming legalized theft.

Re: Return ID: 5063284247

melbourne.notebook.service.centre2004 — Thu, 07 Sep 2017 01:06:44 GMT

the seal is keep hardware to orginal.

the machine is no boot up , we can't get the series number for motherboard. so we can't make sure the machine is mine.

We do have seal on motherboard, but there is keep evidence for laptop. so we don't open machine to check it.

Cheers

Re: Return ID: 5063284247

audistarelectronics — Thu, 07 Sep 2017 02:17:03 GMT

What about the seial number on the back of the laptop, usually on the sticker with the windows ID?

Re: Return ID: 5063284247

melbourne.notebook.service.centre2004 — Thu, 07 Sep 2017 02:32:05 GMT

the return machine is i7-6500U, we sell machine is i7-6560U.

return machine is no boot, my machine is working....

Call ebay..... You really give me a good answer, even they send me a block, i must do refund after recived item.

Really don't know what eBay do for seller.

Cheers

Re: Return ID: 5063284247

Anonymous — Thu, 07 Sep 2017 02:35:39 GMT

Have you requested a call back and asked to speak to a supervisor?

Re: Return ID: 5063284247

melbourne.notebook.service.centre2004 — Thu, 07 Sep 2017 02:57:06 GMT

I called three time.

frist time , ebay ask me to waiting for 11/9/2017......

second time , ebay ask to waiting fo buyer repond, because buyer is not in office, only waiting for 29/9/2017, i told her that the case will expird on 11/9/2017, she ask me to waiting ...

third time , ebay ask me to do refund.

No big difference....this moring , the buyer send email to me to do refund......

You know the buyer is a laptop seller on ebay at same time, ebay message me that buyer is not in office, so you can't contract him.

Oh, really why ebay always charger money from sellers,but they never protect sellers.even a equal chance to explain ..

Sorry for complaint , normally we will meet same case two or three time in one year.

As a seller, we work hard to improve our performance every time, from the package ,the item, the seal, the warranty ,the decrption....

Try too many solutions to deal with the same issue..... it really no use on ebay. every time the ebay will told us to do refund, because ebay can't do inpection for item...

Cheers

Re: Return ID: 5063284247

lm-entertainment — Thu, 07 Sep 2017 03:34:51 GMT

unfortunately, all but a select few of the people who post on these forums are just members like yourself.

you'll need to keep contacting ebay through official channels such as via phone or email in order to resolve the problem.

in the event that this has already been finalised - the only thing i can recommend in future is that you photograph all items prior to sending them including identifying marks, seals, serial numbers etc and do this with the buyers name / address in the photo. it might be a hassle to do for each sale, but every now and then it can come in hand and save you financially.

Re: Return ID: 5063284247

melbourne.notebook.service.centre2004 — Thu, 07 Sep 2017 03:41:26 GMT

Thanks for your help....

Cheers

Re: Return ID: 5063284247

beautysecretfashion — Thu, 07 Sep 2017 05:24:24 GMT

Please persevere as it is cheating you out of your hard earned money. If buyers like this feel they can get away with ïnternet shop lifting"they will continue to do so with other sellers.

https://ocsnext.ebay.com.au/ocs/sr?query=1476&topicName=Report+a+buyer&st=6&levelHierarchy=2a7a5

Re: Return ID: 5063284247

imastawka — Thu, 07 Sep 2017 05:34:07 GMT

also

https://ocsnext.ebay.com.au/ocs/sr?query=2461

Re: Return ID: 5063284247

beautysecretfashion — Thu, 07 Sep 2017 06:42:08 GMT

Do you have documentation from where you sourced your product? If so I would provide this to Paypal/ebay and state quite strongly with them that the item returned to you from the buyer is NOT the item you sent. Tell them you will seek legal advice as this a case of fraud by the buyer and the monies taken from your account is supporting their fraud!!

Re: Return ID: 5063284247

clarry100 — Thu, 07 Sep 2017 06:59:36 GMT

If you do end up losing I would recommend you lodgea case with The ACORN.
This is the Federal Police.
Once you have a case number provide it to eBay and the buyer.

Re: Return

melbourne.notebook.service.centre2004 — Mon, 11 Sep 2017 12:18:15 GMT

eBay told me to refund this moring....

Please pay attenation to this seller REMOVED, a laptop dealer.
no technical support for personal buyer , ebay alway to told me they are vulnerable groups.

this time , the buyer is laptop dealer...sell same model machine , they give me a same result , bcause the evidence is not enough, the buyer close his shop for one month to avoid to contract form ebay..until 22/9/2017 they will open the shop.

email to him, he alway ask me to do refund...

What a skilled liar.......

Cheers