topic Re: Feedback in Selling

Feedback

seattle-scrapdiva — Mon, 16 Jul 2012 04:42:11 GMT

Does anyone else feel that the buyer's feedback should come before the sellers feed back. I have never received negative feedback but I always feel awkward about leaving feedback before knowing that the buyer is happy with their purchase. To me the transaction is not complete for the seller until this point and therefore feedback is premature.Things could quickly go pearshaped if there is an unscruplous buyer at the other end and you can't retract your positive feedback.

Re: Feedback

xxstuckonstickersxx — Mon, 16 Jul 2012 04:55:10 GMT

This is a pretty hot issue. I had my preferences set to leave FB when I rec'd +ve, but I was leaving FB for buyers once a week regardless anyway.

After reading these forums and talking to people in the real world, I think a lot of buyers won't leave FB until their seller leaves it 1st. One person actually told me if they dont get FB 1st, they feel the seller doesn't care about them and they only EVER give 4 star DSRs if any at all.

My view was always that a seller who leaves FB straight away, going on about how happy they are to be paid was more careless.

I'm still not mentioning payment in my FBs, but I have decided to give em what they want so I've changed my preferences, now they all get a glowing positive, lucky duckies 😄

Re: Feedback

xxstuckonstickersxx — Mon, 16 Jul 2012 04:56:38 GMT

should have said a glowing positive when they pay, lucky duckies

Re: Feedback

freightcar2009 — Mon, 16 Jul 2012 04:58:11 GMT

To be honest the feedback doesn’t mean that much as far as a buyer goes.

It does give a nice fuzzy feeling for someone to say how easy a transaction was but the real significance is for the seller it will give an idea as to whether they would be better blocking a buyer rather than trying to gaining future business from them.

For example: If I had quite a few negs or neutral FB from sellers, whoever I buy from next may decide to bbl. me rather than putting me on a mailing list.

I do think Buyers should have a bit of a star system or rating for sellers so they can get a better idea of the honesty of the buyer they are dealing with.

I also think it is VERY important for buyers to give sellers prompt feedback as soon as they can, and do whatever they can to resolve issues without malice as this is what the seller relies on to get a great reputation.

The feedback should never be made with emotions but always be factual and honest.

Re: Feedback

1711jodyc — Mon, 16 Jul 2012 06:29:16 GMT

Will the "Who gives FB first" carp ever end??? It is irrelevant to buyers so who cares? Every day there is yet another thread about it. Really, who cares?

Sorry but so over reading about it,

Re: Feedback

xxstuckonstickersxx — Mon, 16 Jul 2012 06:34:59 GMT

"Sorry but so over reading about it"

Hahahaha, so don't! The title of the thread was pretty clear, hahahaha :-x

Re: Feedback

phorum_junkie* — Mon, 16 Jul 2012 09:09:43 GMT

Two people sitting at the table waiting to start eating, both think it is only polite to let the other one start before them.

What should the Dr put on the death certificate?

Death by politeness?

Who the blardy heck cares who leaves feedback first and as a buyer why on earth would I care if I never received another feedback as long as I ebay!

Re: Feedback

***super_nova*** — Mon, 16 Jul 2012 09:23:07 GMT

LOL PJ, totally agree. I leave FB as soon as people pay, and then do not worry about it. Well, so what if the deal goes pearshape later? It really makes no difference at all if the buyer already has my 1 positive FB or not.

Instead of stressing about FB, I would politely try to resolve the problem, and so far it always ended well.

Re: Feedback

skippypom — Mon, 16 Jul 2012 09:31:20 GMT

Hahahaha, so don't! The title of the thread was pretty clear, hahahaha

Agree. Why even click on the thread?? ?:|

Re: Feedback

taraleeshoesaust — Mon, 16 Jul 2012 09:41:59 GMT

If you're a seller think of feedback differently, think of it as advertising and you are leaving a mark so the buyer can find you again.

Ours is automatically set to leave feedback on payment based on the theory of advertising. We definiately don't even get 40% returning feedback from our customers but we have a lot of repeat customers that haven't left their feedback.

Re: Feedback

seattle-scrapdiva — Mon, 16 Jul 2012 09:57:40 GMT

I have never looked at ebay discussions boards before so was not away this topic has been rehashed over and over again. Clearly the people who make the decisions at ebay don't read them either or they may have made the appropriate changes to fix the issue by now. Clearly this was a waste of time.

Re: Feedback

putney32 — Mon, 16 Jul 2012 10:03:37 GMT

I have never looked at ebay discussions boards before so was not away this topic has been rehashed over and over again. Clearly the people who make the decisions at ebay don't read them either or they may have made the appropriate changes to fix the issue by now. Clearly this was a waste of time.

there is no issue to 'fix' each ebayer has a different way of doing things, and as ebay has set the fb process as a voluntary thing, where neither the buyer nor the seller needs to leave fb, what's to 'fix'?

Re: Feedback

kopenhagen5 — Mon, 16 Jul 2012 10:16:41 GMT

Feedback is Voluntary and secondary to the trans on ebay.

It will only ever be a indicator, after that it's irrelevant.

Members are overating it due to not knowing the processes in place for the proper procedures in differing circumstances.

Re: Feedback

the_great_she_elephant — Mon, 16 Jul 2012 11:21:01 GMT

I can't see what the problem is.

If you don't want to give feedback first, then don't. Wait for your buyer to leave it leave it first; and if they don't you dont.. End of story - what's to argue about?.

Re: Feedback

davewil1964 — Mon, 16 Jul 2012 13:36:29 GMT

To be honest the feedback doesn’t mean that much as far as a buyer goes.

It does give a nice fuzzy feeling for someone to say how easy a transaction was but the real significance is for the seller it will give an idea as to whether they would be better blocking a buyer rather than trying to gaining future business from them.

For example: If I had quite a few negs or neutral FB from sellers, whoever I buy from next may decide to bbl. me rather than putting me on a mailing list.

I do think Buyers should have a bit of a star system or rating for sellers so they can get a better idea of the honesty of the buyer they are dealing with.

I also think it is VERY important for buyers to give sellers prompt feedback as soon as they can, and do whatever they can to resolve issues without malice as this is what the seller relies on to get a great reputation.

The feedback should never be made with emotions but always be factual and honest.

Given that sellers can't leave anything but positive feedback, how would you get negs or neutrals?

Re: Feedback

freightcar2009 — Tue, 17 Jul 2012 02:49:25 GMT

I figgure a nutral is just as bad as a neg but yea i got carried away there.... Point remains the same.

buyer = who cares

seller= who sucessful their business is

Re: Feedback

patchoo78 — Tue, 17 Jul 2012 03:03:34 GMT

A neutral is not as bad as a neg.. A neg actually takes away points from the seller, but a neutral is just that.. Doesn't do anything good or bad but leaves the feedback number the same as it was..

Also, as dave has pointed out sellers can't leave negs or neutrals anyway

Re: Feedback

*new2vintage — Tue, 17 Jul 2012 19:27:22 GMT

OP says " Clearly this was a waste of time. " That's right - any thread about feedback is.

G'day Patch !

Re: Feedback

governator — Tue, 17 Jul 2012 19:49:18 GMT

Personally I do - for me it shows I respect the customer & value them. Sure I have been burnt maybe 2-3 times by dishonest buyers that have left neutral or negative feedback after I know the item was sent in as described condition & the buyer would then lie in feedback. For me I believe for those 97% of customers that are honest appreciate getting feeding as soon as they have made payment.

🙂