topic Re: I still cant use my free listings. in Selling

I still cant use my free listings.

Anonymous — Fri, 08 Sep 2017 21:24:28 GMT

I still cant use my free listings.

Re: I still cant use my free listings.

lyndal1838 — Fri, 08 Sep 2017 21:28:55 GMT

Neither can anyone else so you are not alone.

Re: I still cant use my free listings.

daydreams_12 — Fri, 08 Sep 2017 21:49:58 GMT

It appears that there is not much on Ebay at present that anyone can use. Very frustrating for both sellers and buyers. The worst part of it is that Ebay do not even seem to believe there are any problems.

Re: I still cant use my free listings.

imastawka — Fri, 08 Sep 2017 22:23:44 GMT

It would seem this problem is only affecting non-stores.

Maybe ebay is trying to say something with a heavy fist-like approach?

Or is somebody with a store having problems?

Re: I still cant use my free listings.

Anonymous — Fri, 08 Sep 2017 22:56:21 GMT

ebay swing between 'there is NO problem'

We are working on it

It will take weeks to fix

Re: I still cant use my free listings.

kopenhagen5 — Fri, 08 Sep 2017 23:59:41 GMT

Just to be fair to eBay and add balance to the argument.

If it is a problem with new servers, that could mean it is an outside company running the technical aspects of the site.

It may be that's it's not in eBay's control and changing servers again would take a lot longer.

Re: I still cant use my free listings.

Anonymous — Sat, 09 Sep 2017 00:02:44 GMT

I still don't see a valid reason for them to pretend they did'nt know about it (I was still getting that on my fourth phone call to them)

or that it's not their end, it's just me (or the person complaining)

Makes it hard to believe anything they say when they choose to outright lie about those things

Re: I still cant use my free listings.

kopenhagen5 — Sat, 09 Sep 2017 00:09:21 GMT

But bear you are probably talking to the Phillipine call centre.

They more or less read a script from pop up pages selected from what you say.

Re: I still cant use my free listings.

Anonymous — Sat, 09 Sep 2017 00:14:00 GMT

Quite possibly

I've used Live Chat, phoned and used the call me options

Re: I still cant use my free listings.

china2u4u — Sat, 09 Sep 2017 10:12:34 GMT

After 8 unsuccessful attempts via live chat to get an estimate of how long it will take tech to fix the 40 free listings being charged $1.65 listing fees problem, and receiving only platitudinous relies ("tech is working on the problem:, "please be patient" "apologise for inconvenience"), I have finally on the 9th live chat been told that it will take SEVERAL WEEKS to fix the issue.

I, like other posters do NOT trust their assurance that I can list, be charged $1.65 per listing or relisting, and then try to ask for a refund before the monthly invoice is generated (not possible after the monthly invoice is sent, apparently).

Re: I still cant use my free listings.

*tippy*toes* — Sat, 09 Sep 2017 13:41:45 GMT

@imastawka wrote:

It would seem this problem is only affecting non-stores.

I'm non store. At this stage I'm not having any problems. I'm only relisting though, I've not created any new listings for a couple of weeks.

Re: I still cant use my free listings.

heihachi_73 — Sun, 10 Sep 2017 19:49:37 GMT

I think I won the lottery on this too, but I have only relisted unsold items as well. Nothing but FVFs in my account activity.

Re: I still cant use my free listings.

michelleoz@ebay.com — Mon, 11 Sep 2017 04:44:54 GMT

Just wanted to let you know I'm looking into the issue with the team here and will provide an update as soon as I can.

Regards

Michelle

Re: I still cant use my free listings.

401ev — Mon, 11 Sep 2017 06:36:20 GMT

were still waiting

Re: I still cant use my free listings.

Anonymous — Mon, 11 Sep 2017 07:40:58 GMT

I think we'll be waiting quite some time

Been over 2 weeks already and 0 indication anything is being done about it, it was even asked in another thread what listings?

Re: I still cant use my free listings.

china2u4u — Mon, 11 Sep 2017 12:34:15 GMT

I was told by another eBay employ on live chat that eBay that it would take "several weeks" to fix the software problem.

Re: I still cant use my free listings.

chameleon54 — Mon, 11 Sep 2017 22:16:26 GMT

@heihachi_73 wrote:
I think I won the lottery on this too, but I have only relisted unsold items as well. Nothing but FVFs in my account activity.

I did a number of new listings on my non store account on the weekend and the freebies all worked as they should. I also relisted a few things last week without problem. As a self confessed computer dummy, this may be a stupid question ( que my teenage childrens eye rolls .......) but If its a server issue, would it only affect certain areas ? ie. maybe eastern seaboard ? I,m in S.A.

Re: I still cant use my free listings.

bof2814-0 — Mon, 11 Sep 2017 23:08:59 GMT

I don't think so I have one account working as it should and one account charging. I am having success making a draft and then activating the item from my iPad so far so good which was suggested on another thread credit where credits due.

Re: I still cant use my free listings.

michelleoz@ebay.com — Wed, 13 Sep 2017 10:55:33 GMT

Hi all,

I've been looking into the issue and wanted to provide an update. In short, we know there have been issues with a couple of fee promotions and the free listing allocation. The team are working to resolve them and we sincerely apologise for any inconvenience.

I can also confirm that we will issue you a credit on your next invoice if an error has been made.

Regards

Michelle

Re: I still cant use my free listings.

*tippy*toes* — Wed, 13 Sep 2017 11:32:03 GMT

Can you confirm why the 100 per day promotion was removed from a handful of members without warning, while everyone else continued to have it active? You remove the promotion from a handful of people and then charge them for free listings? It's all becoming very hard.