topic Re: Can buyer return the item after almost 2 months? in Selling

Can buyer return the item after almost 2 months?

cloventoken — Mon, 02 Oct 2017 12:54:15 GMT

Hi, I sold my camera last August and the buyer received it last August 12 or 14, now it's October 2 and the buyer got a problem with the camera and I've never ever experienced something like that when I had it. Can he/she still able to return it?

Re: Can buyer return the item after almost 2 months?

padi*0409 — Mon, 02 Oct 2017 13:15:25 GMT

Yes, if they paid by Paypal they have 180 days from sale date to open a dispute.

Re: Can buyer return the item after almost 2 months?

cloventoken — Mon, 02 Oct 2017 13:21:00 GMT

Yeah but how about in ebay return policy? because as an honest seller the item I sold are still in good working condition and now after almost 2 months he wants to return it because theres an error with the lens?

Re: Can buyer return the item after almost 2 months?

padi*0409 — Mon, 02 Oct 2017 13:23:50 GMT

They would be likely to go through Paypal not eBay so eBay's return policies don't come into the picture.

Re: Can buyer return the item after almost 2 months?

k1ooo-slr-sales — Mon, 02 Oct 2017 13:24:50 GMT

sorry to read that you have a buyer who is not happy.

To give you the best advice I am going to ask you a few questions if that is okay.

- did the buyer leave you feedback?

- how did the buyer pay?

- did your listing have “No returns accepted” like the LUMIX listing from last month?

- do you have any eBay messages from the buyer since the camera arrived?

- or have they opened a return claim?

In the mean time, eBay Money Back Gaurantee claim time has expired so they can only put in a claim through PayPal (if they paid by PayPal) OR through a credit card chargeback if they funded the PayPal payment by credit card. PayPal claims period is 180 days, so they are within that time period.

It is important to only communicate with them via eBay messages. Ask them to clearly describe the problem they are having. You need to try to get them to admit in a message that the camera was in working order when they received it and the problem has only arisen recently. This will strengthen your PayPal, seller protection (if they paid by PayPal).

If they paid by bank deposit then you are under no obligation to accept a return of the item, and there is no eBay/PayPal mechanism for them to get a refund.

Please do come back with some more information so that we can offer you the best advice.

Re: Can buyer return the item after almost 2 months?

cloventoken — Mon, 02 Oct 2017 15:54:27 GMT

Hi, yes he gave me a positive feedback, he paid via paypal, yes it says no returns accepted in my list for Lumix, there is no message from the buyer since he got the Lumix he message me just today, he never opened a return claim, he wants a return just today Oct 2, 2017. After he received the Lumix last August 16

@k1ooo-slr-sales wrote:

sorry to read that you have a buyer who is not happy.

To give you the best advice I am going to ask you a few questions if that is okay.

- did the buyer leave you feedback?

- how did the buyer pay?

- did your listing have “No returns accepted” like the LUMIX listing from last month?

- do you have any eBay messages from the buyer since the camera arrived?

- or have they opened a return claim?

In the mean time, eBay Money Back Gaurantee claim time has expired so they can only put in a claim through PayPal (if they paid by PayPal) OR through a credit card chargeback if they funded the PayPal payment by credit card. PayPal claims period is 180 days, so they are within that time period.

It is important to only communicate with them via eBay messages. Ask them to clearly describe the problem they are having. You need to try to get them to admit in a message that the camera was in working order when they received it and the problem has only arisen recently. This will strengthen your PayPal, seller protection (if they paid by PayPal).

If they paid by bank deposit then you are under no obligation to accept a return of the item, and there is no eBay/PayPal mechanism for them to get a refund.

Please do come back with some more information so that we can offer you the best advice.

Re: Can buyer return the item after almost 2 months?

k1ooo-slr-sales — Mon, 02 Oct 2017 13:35:46 GMT

I know you have said August a few times, but I can see a completed Lumix listing on 14th September. Is this the camera or is this another Lumix you sold?

Re: Can buyer return the item after almost 2 months?

justkidzbiz — Mon, 02 Oct 2017 13:50:05 GMT

It must be a different one K1. The one that ended in Sept had a broken sim tray, the August one had a scratch on the screen. If you view the OPs feedback you can see the August sale.

Re: Can buyer return the item after almost 2 months?

cloventoken — Mon, 02 Oct 2017 13:57:59 GMT

yes I sold 2 lumix, youre right justkidzbiz, I solod my first lumix back last aug and the only problem with it is the small tiny scratch from the screen

Re: Can buyer return the item after almost 2 months?

cloventoken — Mon, 02 Oct 2017 14:29:12 GMT

He gave me a positive feedback then after almost two months he opened a case in paypal saying its not as describe wth

Re: Can buyer return the item after almost 2 months?

k1ooo-slr-sales — Mon, 02 Oct 2017 15:00:48 GMT

if they gave you feedback soon after receiving the item then you could mount a case with PayPal that the camera was as described when received and that the buyer has been using the camera for 6 weeks.

Re: Can buyer return the item after almost 2 months?

lm-entertainment — Mon, 02 Oct 2017 19:08:54 GMT

i'd be fighting tooth-and-nail on this one if i was you. i'll mention things that others have already said, but i want to explain how i'd go about it.

make sure you have all of the correspondence between yourself and the buyer and that you document it thoroughly when submitting it to paypal.this includes any emails between the two of you, ebay messages, tracking details etc.

i assume from what you've said that the buyer has opened a paypal dispute for "item not as described?"

go through the buyer protection policy here - https://www.paypal.com/au/webapps/mpp/ua/useragreement-full#Schedule_1_PayPal_Seller_and_Buyer_Protection_Policies and find whatever you can to disprove what the buyer is claiming.

obviously, a long time has passed so anything could have happened to the camera during that time - including wear and tear due to the buyer's use, damage on the buyer's behalf etc. the fact they left feedback as well is extremely important as it shows that they were satisfied with the item when they received it.

you'll notice also that the paypal wording for buyer protection is "significantly" not as described.""

make sure you spend the time necessary to formulate your argument and submit everything in a clear and concise manner. it's worth it when you're talking about presumably hundreds of dollars. don't forget, the person who is going to be reading through the material from paypal knows nothing about the transaction or the item - so the simpler you put it the better. mention dates, times etc.

if you go to the effort of putting your response together well and all the buyer is saying is "one-liners" then this will help prove you are professional and you have done the right thing.

have someone look over what you've said and make sure it makes sense to them and see if there are any glaring errors.

i've found if you follow these steps with claims (i've only submitted a few of them over the years), you won't lose. i haven't lost one yet.

just be detailed and honest and use all the ammunition you have :] good luck! keep us updated!

Re: Can buyer return the item after almost 2 months?

clarry100 — Mon, 02 Oct 2017 20:06:41 GMT

SNAD cases are notoriously difficult for a seller to defend against successfully.

However, I believe you will give yourself the best possible chance of success if you follow the great advice given above by lm-entertainment.

Good luck and keep us posted of your progress.

Re: Can buyer return the item after almost 2 months?

audistarelectronics — Mon, 02 Oct 2017 23:34:44 GMT

My two bobs worth probably wont help much, but the buyer probably used it for whatever reason they needed it for, and has now no further use for it. Due to the slack ebay rules regarding buyers, they let them steal and commit fraud and get away with it. Legalised theft. Easy, just buy something, get the intended use out of it, then request money back due to some''unproveable fault". I say that because Ebay makes their decision without physically seeing the item.

Re: Can buyer return the item after almost 2 months?

redders_60 — Tue, 03 Oct 2017 04:38:15 GMT

With the new rules I wonder how clothing sellers go when High School Formal & debutante season is over?

Some years back I sold my 3 girl's worn once & drycleaned expensive dresses to very happy Ebay buyers. Any bets on if I sold them now they'd be returned (totally trashed & maybe @ my expense on return postage) within the 180 day time frame as "SNAD"? Given that formals & debuts are usually Oct to Nov - They could even get free formal hire for Xmas & maybe New Year's parties too?

Same could work for races or Wedding outfits maybe? I'm just becoming very cynical with ebay policies for sellers right now!

I always try to do the right thing; Meandering through life without hurting anyone; Helping if I can; But sometimes I wonder about some other people's ethics!

Re: Can buyer return the item after almost 2 months?

lm-entertainment — Tue, 03 Oct 2017 05:03:08 GMT

i'm pretty sure i've read redders, from people who sell clothing items like you've described that it is already common practice by dodgey buyers now. it's an absolute joke. really feel for those sellers.

Re: Can buyer return the item after almost 2 months?

lyndal1838 — Tue, 03 Oct 2017 06:33:42 GMT

One clothing seller suspected a scam and searched Facebook for her buyer.

There she was in all her glory in the "damaged" dress at a posh function....now that it was over the "buyer" wanted her money back.

So yes, sh!t happens and the scammers keep on scamming.

Re: Can buyer return the item after almost 2 months?

davewil1964 — Tue, 03 Oct 2017 07:45:27 GMT

This is a PAYPAL dispute however. Different rules. And they apply to any transaction through Paypal, not just eBay.

Including that the buyer will be required to return the item by trackable means before they have any chance of a refund. Still might be a cheap deal, but not cost neutral.

Re: Can buyer return the item after almost 2 months?

phorum_junkie* — Tue, 03 Oct 2017 09:14:48 GMT

I don't think you will have much trouble defending a Paypal claim. if they open a dispute call Paypal and explain that it is a second hand item that they have used for two months. Try to get an assurance that Paypal will look carefully at the buyer's case.Make a note of the time of the call, the rep's name and their employee number. If Paypal find for the buyer call Paypal back, ask to speak to a supervisor and refer to your prior call and say you don't think they have looked at the claim hard enough, that y ou should not have to accept a faulty second hand, as is item back after two months of use. Give them 48 hours to revise their decision and return the money to your account or you will contact the FSO.

Re: Can buyer return the item after almost 2 months?

padi*0409 — Tue, 03 Oct 2017 09:29:43 GMT

Not really a reply to you PJ, but the OP's started another thread with more details than given on this one.

http://community.ebay.com.au/t5/Ask-a-member/I-bought-a-brand-new-camera-sold-it-and-buyer-wants-a-return/m-p/2095352#M129