topic experienced scammer in Selling

experienced scammer

alpenrose038 — Fri, 20 Jul 2012 03:37:29 GMT

buyer sent me an 'ebay complaint' demanding a refund for what she claims was item not as described, I offered her a full refund including postage on return of items, buyer refused because she wanted to keep items as well as get a refund

when it didn't happen she left me negative feed back

note this buyer didn't put in a paypal dispute knowing she would have to return items to get a refund,her account has only a few feedback (second account) and mailing address is her work place

I have reported her to ebay and want to know what other action can be taken against this experienced scammer before she does this to some one else

Re: experienced scammer

freightcar2009 — Fri, 20 Jul 2012 04:08:26 GMT

By the looks of it she is a new buyer to eBay and may not fully understand the way things should be done.

I think you should be able to get the neg removed.

If it were me I would send her a message letting her know all the correct procedures in resolving issues and see if she can retract.

Or you can do what a lot of others do and refund her the $10 but put her on the BBL.

Re: experienced scammer

alpenrose038 — Fri, 20 Jul 2012 04:19:24 GMT

the buyer was offered a full refund including return postage but she refused because she wanted to keep the items and get a refund

she didn't go thru paypal because she would have had to return item for a refund

this is not a new buyer but one who knows how to work the system

Re: experienced scammer

freightcar2009 — Fri, 20 Jul 2012 04:22:55 GMT

Maybe, there is no real proof except the way she is acting.

What ever the situation with the buyer, I think you would be able to get the neg removed.

Re: experienced scammer

***super_nova*** — Fri, 20 Jul 2012 05:21:30 GMT

Obviously, they are not crystal, are they? You really ought to list them as acrylic, or whatever.

The FB is factual, it will be interesting if eBay would remove it.

Re: experienced scammer

thecatspjs — Fri, 20 Jul 2012 05:22:56 GMT

I have been selling for a while now and I have noticed that the occurence of buyers claiming an item they have purchased is not as described and seeking a partial or full refund without return has signfiicantly increased over the past few months.

Re: experienced scammer

littleknust — Fri, 20 Jul 2012 05:24:55 GMT

Don't rely on ebay to get rid of your negative. I have been back and forth with ebay about a similar situation recently and even when buyers threaten, if the threats are not in the actual FEEDBACK comment itself (but just in the ebay messages to the seller), ebay most probably won't remove it.

Re: experienced scammer

littleknust — Fri, 20 Jul 2012 05:31:05 GMT

Sorry, I mean my situation was similar because buyer had received item, but wanted another as well and would not return original item.

Re: experienced scammer

alpenrose038 — Fri, 20 Jul 2012 05:32:10 GMT

you know all about it do you? now answer this

why didn't the buyer accept the full refund as she demanded

if item really wasn't as described

and why didn't she go through paypal, I know

because she would have had to return said items for a refund

Re: experienced scammer

alpenrose038 — Fri, 20 Jul 2012 05:34:17 GMT

last post was for super nova who seems to think buyer was being factual, how would you know?

Re: experienced scammer

freightcar2009 — Fri, 20 Jul 2012 05:39:32 GMT

super-nova wrote:

Obviously, they are not crystal, are they?

There is a big difference between crystal clear and clear crystal.

Maybe you should have worded it correctly however it’s a bit rich to want a refund AND keep the item over a misteach in wording!

Re: experienced scammer

***super_nova*** — Fri, 20 Jul 2012 07:47:17 GMT

last post was for super nova who seems to think buyer was being factual, how would you know?

because if they were crystal they would not be 20 for $10, more like $15 - $20 per piece. To list them as crystal is just like listing vinyl bag as leather.

The problem is that the buyer did not say in the FB : "the seller refused to refund and let me keep the item" they said "the item is not as described, it is not crystal", which cannot be disputed.

I am not defending the buyer, they should have known they are not crystal, and if they want to keep them they cannot ask for refund.

Re: experienced scammer

phorum_junkie* — Fri, 20 Jul 2012 09:08:42 GMT

Why would ebay remove the feedback if the buyer was telling the truth, at those prices presumably they were.

You say you offered to pay for return postage but how were you going to do so, were you prepared to pay the money up front or send them self addressed, pre paid packaging for them to send them in? If not then why would they believe you would cover the cost after they returned when you lied in the listing?

If I had wrongly described something for such a low value I would just have refunded and told them to keep it, it would not be worth the time and cost of getting it back and re lising.

Re: experienced scammer

alpenrose038 — Fri, 20 Jul 2012 09:56:56 GMT

thank you crystal experts , now I know they were sold too cheap

Re: experienced scammer

alpenrose038 — Fri, 20 Jul 2012 09:59:49 GMT

by the way, they were auctioned starting price $10.00 and that is the bid that won the auction which has to be honoured whether you like the final bid or not

yes it sold too cheap not because they are not crystal but because no one else bid

Re: experienced scammer

koalablue12 — Fri, 20 Jul 2012 10:05:51 GMT

Or because no one else was silly enough to bid - depends on one's point of view I guess