topic Re: proof of posting video in Selling

proof of posting video

kategreenleaf — Thu, 28 Dec 2017 23:12:58 GMT

I just got a buyer claiming that their item never arrived and are seeking a refund.

Due to the small value of the item and Auspost's insane postage costs that don't even include tracking, I sent the item via regular international airmail in a small bubble enevelop.

I have video proof of posting the enevelop where their name and address are clealy seen before the envelop enters the slot of an outside red mail box. Is this enough proof to refuse to refund buyer?

Re: proof of posting video

padi*0409 — Thu, 28 Dec 2017 23:37:50 GMT

@kategreenleaf wrote:

I have video proof of posting the enevelop where their name and address are clealy seen before the envelop enters the slot of an outside red mail box. Is this enough proof to refuse to refund buyer?

No it won't be proof enough for either eBay or Paypal if the buyer opens an INR dispute, if they do open one you might as well refund straight away, or risk a defect if/when they do open a dispute.

Have you emailed the seller to ask them to wait a little more time since mail can and does get delayed over the Xmas period? When was the item sent and where to?

Re: proof of posting video

kopenhagen5 — Thu, 28 Dec 2017 23:41:49 GMT

eBay require proof of delivery.

PayPal only require proof postage but that tends to be a receipt with postcode posted to.

So depending on which case the buyer opens, depends on your action.

PayPal is worth the effort to show proof but eBay, better to just refund.

If it's only a small amount I would refund, provided buyer has left enough time for it to arrive given the christmas delays.

Re: proof of posting video

kategreenleaf — Thu, 28 Dec 2017 23:44:37 GMT

Hi, they already opened a request for refund with ebay.

The item was sent on the 25th of October to Romania. The buyer opened an account on the day of purchase and currently is still sitting on zero feedback two months later. Aftering purchasing the item they messaged me about concerns that the item will not arrive and I offered to cancel the transaction because I couldn't offer postage with tracking but they wished to continue with the purchase.

I did receive a message from them a few days ago saying they haven't received that item and that it was their country's post service fault, so I was quite shocked they opened a dispute.

Re: proof of posting video

padi*0409 — Thu, 28 Dec 2017 23:50:03 GMT

As Kopes has said, if they've opened a dispute under eBay's MBG then you will lose the dispute, best to refund before eBay steps in.

I'm curious how they managed to open a case with eBay if the item was sent back in October, since the buyer would only have 30 days after the ETA to open a case.

Re: proof of posting video

collect247 — Fri, 29 Dec 2017 03:12:57 GMT

6 weeks to deliver estimate then 30 days to claim after the estimate = claim?

Re: proof of posting video

kopenhagen5 — Fri, 29 Dec 2017 05:15:32 GMT

I have had postal experience with Latvia, Romania and remote Russia.

It's not unusual for items to take 8-10 weeks.

And looks like buyer knows that but probably doesn't want to miss the deadline for opening a case.

If both of you wait as long as you can in the case, there is a chance the item will turn up.

Re: proof of posting video

aussiebargains_2011 — Fri, 29 Dec 2017 23:32:59 GMT

Can you post international in a red letter box? I thought they had to go over the counter?

Re: proof of posting video

wide-world-of-stamps — Sat, 30 Dec 2017 00:28:25 GMT

Yes, we've posted a couple of items (letter size) overseas. We went into the post office, bought the stamp, then they handed the letter to us to post in the letter box out the front.

Re: proof of posting video

gutterpunkz05 — Sat, 30 Dec 2017 06:18:44 GMT

Would a small bubble envelope, containing anything other than paper be considered a letter. How did you pay for postage, online or over the counter, was a declaration included. Would the item pass through customs without a customs declaration attached.

While Australia Post,uses photos as proof of delivery, I dont think they would accept the same as proof of lodgement. In any event

I can not see ebay or paypal accepting it as proof of post.

Re: proof of posting video

melbourneclearance — Sat, 30 Dec 2017 06:53:35 GMT

@kategreenleaf wrote:
Hi, they already opened a request for refund with ebay.
The item was sent on the 25th of October to Romania. The buyer opened an account on the day of purchase and currently is still sitting on zero feedback two months later. Aftering purchasing the item they messaged me about concerns that the item will not arrive and I offered to cancel the transaction because I couldn't offer postage with tracking but they wished to continue with the purchase.
I did receive a message from them a few days ago saying they haven't received that item and that it was their country's post service fault, so I was quite shocked they opened a dispute.

Call me discriminatory, but I will NEVER post to Romania. I get plenty of one-liner spams through ebay with "Post to Romania?" or some other suspicious countries, usually from ebay members with under 20 feedbacks, most of the time 0 feedback. I never bother with them, I suspect those are bot generated messages anyway.

I post to only rich countries and even these are sometimes problematic. The US, for example, has a 20% higher complaint rate than the others. And when these overseas people complain, there is nothing you can do but refund them in the huge majority of cases.

Re: proof of posting video

thebossesaccount — Sat, 30 Dec 2017 08:16:42 GMT

Anthing less than 20mm in thickness is classified as a "letter" and can be posted in the street mailing boxes without a customs form CN22 or CN23 attached.

Larger than that thickness the item is classified as a "parcel" and requires a CN22 or CN23 customs form attached. Some of which can still be lodged in a street mailing box - just check the AusPost website for for info.

Re: proof of posting video

digital*ghost — Sat, 30 Dec 2017 11:05:14 GMT

@thebossesaccount wrote:
Anthing less than 20mm in thickness is classified as a "letter" and can be posted in the street mailing boxes without a customs form CN22 or CN23 attached.

The contents actually matter when sending overseas - it's true that if the package meets large letter specs, it doesn't matter what's inside and it's still classed as a letter, but AFAIK, a customs form is required for anything other than documents, and certainly are if the contents are merchandise.

This is anecdotal and may even be coincidental, but I found my enquiries for international packages - from people wondering where their orders were - almost stopped entirely after I started adding in the HS tariff codes, which is optional for most parcels, which made me think a fully completed customs form helps processing times.

I know they're not available everywhere, but I actually lodge all my international letters at the self service terminals, as you get a lodgement receipt for them that way which clearly lists all of the customs numbers. I also photograph the addressed package with the contents and customs form. Unless the package is tracked in the destination country, it won't help in an eBay INR claim, but I hope it would hold up against other types of claims where proof of postage is required.