topic eBay postage labels and insurance in Selling

eBay postage labels and insurance

jfmgray — Fri, 02 Feb 2018 23:46:36 GMT

Just printed a b4 box label and added $200 insurance which cost an additional $3. There is nothing on the label or anywhere else to show the insurance was purchased (other than the price is $3 more than the non-insured price). How would I prove to Australia Post that insurance was purchased iin the event of a claim?

Re: eBay postage labels and insurance

digital*ghost — Sat, 03 Feb 2018 02:11:17 GMT

I'm not sure if a record of the added extras shows on eBay, but the email that's sent when a label is generated lists pretty much everything - it says "USPS Insurance" instead of extra cover, for some strange reason, but I'd like to think that that sort of thing would be in AP's system, as well.

Re: eBay postage labels and insurance

lm-entertainment — Sat, 03 Feb 2018 02:12:50 GMT

they have this information on the tracking - but it isn’t viewable from non-Australia Post employees. they have a lot more detailed tracking than we have access to. i thought the same thing originally and queried it and they said they can see the extra cover details on their end.

in addition if you purchase it through MyPost (though i’m guessing you did it through ebay) you also get a tax invoice and receipt number which you can refer to the label with as well. the other good thing about MyPost is that there’s a history and you can access all the past label invoices.

Re: eBay postage labels and insurance

jfmgray — Sat, 03 Feb 2018 02:21:53 GMT

Many thanks Digi & im