topic Re: Problems with Fastway Couriers in Selling

Problems with Fastway Couriers

barnett.australia.collection — Thu, 14 Jan 2010 09:56:55 GMT

Delivery of items bought under the eBay banner is a vital part of the eBay experience for both buyer and seller – yet remains mostly out of the control of either. Is anyone else having problems with Fastway Couriers, or any other couriers? We have recently had a refusal to deliver to the designated address and the parcel was posted by the Fastway local agent only to end up at the post office who also refused to deliver requiring the receiver to go the PO, sign for the parcel and pick it up themselves. All this despite delivery being paid door to door.

Re: Problems with Fastway Couriers

menn-intrailers — Tue, 26 Feb 2013 01:07:41 GMT

I know this post was ages ago but thought I'd respond for others considering Fastway Couriers.

I've been using them myself for about 8 yrs and the only problem I've ever had was when a driver in Sydney didn't deliver the parcel for 2 days, instead keeping it in his van for who knows what reason! A simple followup to Fastway and the parcel was delivered within a couple of hrs.

They do not offer 'door-to-door' in all areas. A simple check with their postage calculator gives full details of the services offered to specific areas. Their rates are excellent in general, especially their A2 5kg $12-Australia-wide satchel rate. I do know that for areas where they don't have a franchise, they have to pass the goods to a 3rd party who then completes the delivery process, more often than not holding goods at a depot for the customer to collect. This is not Fastways fault - it's simply a lack of Fastway distributors in every area of Australia. If Fastway didn't deliver door to door and the parcel was instead held at the local PO, my guess is it was a 3rd party agent at fault here, not Fastway.

I've been really happy with their service. Our local driver is excellent and goes out of his way to do stuff for us. I can't recommend them highly enough!

Re: Problems with Fastway Couriers

bubaleon — Tue, 26 Feb 2013 06:07:41 GMT

Hello I could not go past this post even though a long time ago.

I started using fastways just before Christmas and had so many issues late delivery not being delivered and absolutely impossible to contact by phone I am sure they take it off the hook.Cards left though the buyer could not contact because of not being able to get thru multiple damages that they say are insured but the buyer has to open the parcel in front of the courier.

The list goes on I actually had to stop and get a refund of the bags as they were damaging my business and still I am digging myself out of a hole with my detailed seller ratings drastically dropped in postage time and top seller at risk I would not go near them again though their prices were very competitive with Aust Post.

I am relieved to be rid of them too much stress!

Re: Problems with Fastway Couriers

purplespoilz_au* — Thu, 01 Aug 2013 22:34:48 GMT

It doesn't matter who you use, no company is 100% perfect

I have been suing Australia Post for white a while now and I had a lot of damaged items, that was the main issue with them. I did have a few things go missing too.

I started using FastWay Couriers through Temando a few months ago, mainly because it is a lot cheaper than Aust POst for the large 3kg and 5kg bags, and yes there have been a few issues - nothing that would not have happened with Aust Post though. We had one damaged item, and a few times people were waiting ages to get their item and had to re-arrange delivery multiple times before they got their item.

But overall I think FastWay are ok - our local franchisee here is excellent, he comes every day to pick up stuff.

Temando also allows you to book though other courier companies - StarTrack, Couriers Please, Toll. You can't do PO boxes and for a lot of remote areas, you still need to use Aust Post. But Temando is good because you put in the recipient details and it will bring up a list of all of the couriers that go to that area and the prices. It's a bit of messing around to be set up initially because you have to order all the different courier bags, but the great thing is you don't have to pay for them until you use them, about 15c.

Anyhow, just thought I would put in my two bobs worth - I think FastWay are ok. I have had a lot of problems with Aust Post, and no one company is perfect.

Re: Problems with Fastway Couriers

putney32 — Fri, 02 Aug 2013 05:21:43 GMT

Im sure a lot has changed in the THREE AND A HALF YEARS, since barnett first posted his problem

Re: Problems with Fastway Couriers

mauso55 — Sun, 12 Jan 2014 01:52:56 GMT

I've only had one experience with Fastway Couriers when an item I purchased coming from Melbourne to Brisbane was supposedly delivered to my door at 7.35am. I did not get this item, and Fastway doesnt have proof of delivery as it was not signed for and no card left. The driver no longer works for them but of course they wont tell me anything else. Even Paypal who looked into this didnt help me, saying they had proof it was sent by the seller. What comeback do I have here? Is there Insurance to cover my lost item?

Maureen

Re: Problems with Fastway Couriers

babylonfuture — Mon, 13 Jan 2014 12:35:23 GMT

their 'australia wide satchels' are not really aus wide.. they are only to their depo's..if it gets passed to a 3rd party courier.. then you get slugged more $$$

we had an OK relationship with fastway - they were cheap, can not dispute that, but you certainly get what you pay for. deliveries can take up to a month from WA to the east coast. so bad for business.

locally they were better

things went from OK to SHOCKINGLY BAD when the local franchise got sold to another chap... you would call on monday and he would rock about 3 days later.... happened more than once. he wouldn't get someone in to cover him. as he wanted the $$$.. after a lot of stuffing around with fastway we got a refund on our "partially used" freight books .

Best thing we ever did. Switched to Star Track and now our parcels (at least air freight) is delivered the next day to most places. if not less than a week. Cartons that go via road freight typically take less than 10 business days. Customer satisifaction is up 1000% since the change.

back to Fastway - their biggest downfall is that it is a franchise operation.

and in WA now.. all calls from here are redirected to Sydney who are useless at solving LOCAL issues.

just noticed the age of this thread.... oops. but the above still applies and will do into the far future of Fastway.

Re: Problems with Fastway Couriers

babylonfuture — Mon, 13 Jan 2014 12:36:17 GMT

Hi mauso55
there is insurance, I am pretty sure it is $1500 default cover for all parcels via fastway. However the sender will need to make the claim.

Re: Problems with Fastway Couriers

biscuitxt — Fri, 26 Sep 2014 04:36:01 GMT

Just want to add that in my suburban Melbourne area the Fastway courier just dropped my 17kg Autotransformer in front of the front door. The thud is what alerted me to its arrival. No knock, no ring of the doorbell. Just left it there and went back to his van. I rushed out the door just before he got in to see his sheepish wave as I waved hello. Mind you I would never knowingly choose to use Fastway for anything worthwhile but sometimes it seems like you don't get a choice with some sellers. Or you won't know which courier gets used until you get the item.

Re: Problems with Fastway Couriers

lyndal1838 — Fri, 26 Sep 2014 07:57:52 GMT

So all this thread proves is that Fastway Couriers have not improved in the 4 1/2 years since this thread was started.

It is a pity the sellers don't take any notice of the buyers who have to put up with the lack of service from this company. All they care about is their seller protection with paypal.

Re: Problems with Fastway Couriers

rosen_cathe — Thu, 18 Dec 2014 07:27:24 GMT

I am having the same problem! They said my parcel was delivered at 3.31pm It did not arrive and not card was left! And if it was that time I would have been home and I have two very large dogs! My parcel was traveling from Melbourne to Brisbane aswell. Just getting the run around by them!

Catherine

Re: Problems with Fastway Couriers

tonypg1 — Tue, 13 Jan 2015 06:54:09 GMT

As a buyer, over the past month I have had two instances of very poor service from Fastway couriers - and these have only been two deliveries via Fastway for me so far from Ebay suppilers. That's 100% bad service. In both instances Fastway has not delivered the goods to my work address and I have had to chase them. I'm not happy.

Re: Problems with Fastway Couriers

suzysparkles — Tue, 03 Feb 2015 07:22:32 GMT

I know this post is very old, but it appears nothing has changed with Fastway since then. I am a buyer, and after chasing them for a week, countless phone calls, and many empty promises, I am still waiting on my parcel. It is being held by the driver for an unknown reason and for however long he decides. It only has to travel 23 kms, in the metro area, in which case same or next day delivery is guaranteed. Maybe they meant next week, next month or at this rate next year delivery guaranteed. I didn't elect to use them, and am making sure all I talk to know of the appalling service.

Re: Problems with Fastway Couriers

lyndal1838 — Fri, 13 Feb 2015 03:49:25 GMT

Suzy, Three members of my family have had a combined total of something like 75 years in the courier industry and I can assure you that we have nothing good to say about Fastway. Nothing has changed in all the time I have known them...at first it was shrugged off as teething problems with a new company but that excuse is not going to work any longer.

Re: Problems with Fastway Couriers

allanjeffreys02 — Fri, 27 Feb 2015 09:44:00 GMT

I am currently having my second problem with Fastway. I am supposed to drive 45 kliks to their depot to pick up the parcel.

If I had known that the eBay seller used Fastways I would not have bought from them, but their ad said post, so I assumed Australia Post. Toll delivers, but not Fastway. I recommend that buyers ask the seller how they deliver, don't believe the ad.

It's a bit sad that vendors in China are faster to deliver and more reliable than Australian sellers.

Re: Problems with Fastway Couriers

crazyplacecostumes — Mon, 02 Mar 2015 02:51:20 GMT

It's not necessarily the seller. The courier is not the seller. The seller may not even know you're having these problems.

Re: Problems with Fastway Couriers

phalaswalh — Wed, 25 Mar 2015 10:28:51 GMT

I will not buy from a seller that uses FastWay as courier. Not a single order has ever reached on time or without calling the service centre. This time they have degraded further by saying parcel delivered and signed for, even without making an attemp to deliver.

Re: Problems with Fastway Couriers

billsrepairs — Sat, 13 Jun 2015 21:38:55 GMT

I have 2 parcels at he moment bouncing between Brisebane and Sydney with Australia Posts. Ii looks like they are stuck there forever.

Re: Problems with Fastway Couriers

davewil1964 — Sun, 14 Jun 2015 13:35:36 GMT

And this relates to a 5 year old thread about Fastway how?

Re: Problems with Fastway Couriers

tjae777 — Mon, 26 Oct 2015 01:45:50 GMT

I hope people take notice of the many unsatifactory customers Fast way Couriers have. I had an incident where a fast way couier new to the job had attempted to exit my driveway in reverse after being told not to was stuck and damaged my driveway. I have had many couriers in the past who were aware of the driveway and have never attempted to drive up it for obvious reasons that were apparent but still delivered by just walking the drive and dropping it off at the front door.

I have been refused another delivery by this courier because of her expereince in my driveway and refused to walk it and drop it off at the front door, but would drop it off at a depot 25mins from me.As this was not convenient for me I rang head office to complain and they gave me the excuse of a safty issue but would not elaborate on why previous deliveries have been all good. I will be placing a complaint to fastways in writing not that it will do any good as I was told they could not get another courier to deliver to my place as it was franchised area she had control of.

Still have the damage not fixed, this couier will come undone