topic Re: Combined postage. in Selling

Combined postage.

magroy1939 — Tue, 13 Mar 2018 04:53:43 GMT

Have any of you guys been having trouble with combined postage lately. I had an email from a customer who said Ebay had tod him that I did not do combined postage which is BS. He bought 4 items off me and finished paying $41 in postage . It cost me $ 18 so I refunded the guy $23. Now I suppose I will have to try and get the postal commission excess from Ebay.

Re: Combined postage.

porcelain_dolls_by_me — Tue, 13 Mar 2018 08:19:47 GMT

Good luck - it aint gonna happen!

Re: Combined postage.

clubesquire — Tue, 13 Mar 2018 09:44:27 GMT

That^^^^^is a given.

Melina.

Re: Combined postage.

whiznumber6 — Tue, 13 Mar 2018 21:30:44 GMT

I've had messages along those lines, too - usually happens with an overseas buyer using their 'phone instead of a computer.

Re: Combined postage.

shoppingbag* — Tue, 13 Mar 2018 21:41:28 GMT

Is there any chance you have your listing set up for "Instant Payment" ? This prevents combining postage. Also, did they use the cart?

Re: Combined postage.

Anonymous — Tue, 13 Mar 2018 23:17:40 GMT

Personally, I have never known that to happen with ebay in the real world, but I hope for your sake they make an exception

Re: Combined postage.

dazzledayz — Wed, 14 Mar 2018 03:37:00 GMT

I've had this issue with people using the mobile app (or so it seems).

Apparently buyers are not able to add to cart and request an invoice.

Also, invoices sent to buyers are not accessible from the app emails (or so another customer claimed) but I'm not entirely sure about that one.

I was toing and froing with one customer a few weeks back and the only way we could do a multi purchase was for her to go to a desktop (or use the classic site on mobile).

I get the impression that the app is only designed for single purchases.

Re: Combined postage.

kitschkoven — Wed, 14 Mar 2018 10:26:28 GMT

I've had an issue with this too. I thought I had specified in my settings that I allowed combined postage... however, I get buyers contacting me to say otherwise. Not good for business

Re: Combined postage.

magroy1939 — Tue, 20 Mar 2018 22:04:07 GMT

Well the mystery is solved. Apparently in my settings it was ticked that I don't allow combined postage. How it was ticked is a mystery as I have not touched my settings in 15 yreard. The tick has now been removed and normal service is resumed.

Re: Combined postage.

*tippy*toes* — Wed, 21 Mar 2018 00:32:14 GMT

Glad you fixed it, but be aware that eBay is in the process of rolling our forced immediate payment, regardless of your settings. I have never ticked immediate payment because I like to give buyers a postage discount for multiple items. Then out of the blue I was getting everyone paying for individual items, sometimes with $100 over payment on postage.

I ended up asking one buyer and they said they were forced into immediate payment. It made me so angry because I have to keep refunding the excess postage. Thankfully it doesn't happen with auctions, so I'm back to listing more of those (which I'm happy to end early if a buyer doesn't want to wait for it to end).

I believe it's eBay's way of forcing everyone into offering free postage. Not going to happen here. I tried to get the fees refunded, they said I'd get them, but it never happened. Good luck with that one!

Re: Combined postage.

dazzledayz — Wed, 21 Mar 2018 02:48:00 GMT

@magroy1939wrote:
Well the mystery is solved. Apparently in my settings it was ticked that I don't allow combined postage. How it was ticked is a mystery as I have not touched my settings in 15 yreard. The tick has now been removed and normal service is resumed.

It's still not going to help if your buyer is using the mobile app.

If you have any further problems get your buyer to use either the classic site on mobile or a desktop computer.

Re: Combined postage.

*tippy*toes* — Wed, 21 Mar 2018 06:01:43 GMT

@dazzledayzwrote:
@magroy1939wrote:
Well the mystery is solved. Apparently in my settings it was ticked that I don't allow combined postage. How it was ticked is a mystery as I have not touched my settings in 15 yreard. The tick has now been removed and normal service is resumed.
It's still not going to help if your buyer is using the mobile app.

If you have any further problems get your buyer to use either the classic site on mobile or a desktop computer.

Until the OP is forced into immediate payment like I am, regardless of settings. It makes no difference whether you are on a mobile or a computer. You hit buy it now, you must pay immediately. You can see the sellers who have immediate payment set as on the postage tab, down the bottom it will say "immediate payment of $XXX required". My listings don't have that, but I am still forced into it against my will.

Edit: I have been able to pay for multiple purchases via the app once an invoice has been sent. That's regardless of whether the items were auctions or BIN's.

Re: Combined postage.

hellogoodbuy_au — Fri, 30 Mar 2018 10:00:55 GMT

I've been trying to get to the bottom of this Instant Payment problem for awhile.

PC or mobile app is irrelevant.

As a buyer it's so annoying not being able to Commit to Buy items anymore with all the vouchers around. I used to be able to build up a few items over a couple of days - for example a couple of BINs, then wait for a few auctions to finish over the next day or so to then purchase the whole lot with whatever voucher is offered. The reason I would want to Commit to Buy rather than just add to my cart is because I want to secure the item, it might be a one-off or very popular and I don't want to miss it.

PLUS not being able to combine post. It was so much easier to Commit to Buy a couple of items then ask the seller for an invoice. Because alot of the items I buy are from casual sellers, the Request Combined Post tab is greyed out in the cart because they don't know / care about ticking the Allow Combined Post box iin their settings so I have to purchase and then ask for a refund on the excess post.

Anyway, I've been testing alot and it turns out that stores still have the Commit to Buy option on their listings, while non-stores don't. I've tested this enough to find it to be consistent across all stores / non-stores (unless the stores have instant payment which you can see in the Payment and Postage tab).

As a seller without a store, I have tried all the suggestions to get the Commit to Buy button back like ticking the combined post box in settings, allow pick up, bank deposit etc and none work. WIth all the free listings available lately, especially the consistent $1 FVF listings on Sundays since about last November (plus a new job in the real world), I haven't had to have a store for over a year now, but I'm wondering if this is hurting sales so the fees for a basic store might be worth it just to get the Commit to Buy button back. Not just for combined postage, but the ease for buyers to secure items for purchasing in bulk with vouchers - the vouchers do come along pretty regularly after all. Either that or I'll have to make everything auctions, but I truly think BINs are more profitable.