topic Re: Pick up item in Selling

Pick up item

pats_treasures — Sat, 24 Mar 2018 23:32:31 GMT

Buyer bought and paid for an item that is pick up only. I contacted them with the location and phone number. No reply so after a week I sent a reminder, still no answer.I thought I would allow another week making two weeks since purchase. My query, what is a reasonable time to allow for no communication before I cancell the sale and refund the payment? Patricia.

Re: Pick up item

clarry100 — Sun, 25 Mar 2018 00:09:09 GMT

Is there a buyer phone number on the order details? If so, phone them.

Otherwise I think you have about done all you can.

Re: Pick up item

Anonymous — Sun, 25 Mar 2018 00:13:18 GMT

It's 100% up to you how much longer you want to wait, I think you have been patient enough

I would send another message along the line of 'If I don't hear back by xxxx I will assume you no longer want the item and will refund your money via Paypal

You may want to consider putting a time frame for picking up item on future listings (if you wish,of course)

Re: Pick up item

jellybirddesigns — Sun, 25 Mar 2018 04:07:18 GMT

Sounds like the don't want the item, unfortunately.

I would be opening an UID and let it close out after 4 days.

In the old days, before I made everything BIN, I would have sent a message to the buyer saying that I was going to open an UID in order to recover my fees and that since I had not heard from them, they should just ignore it.

I did not add that they would be getting an strike on their account and that they would be added to my BBL.

Re: Pick up item

Anonymous — Sun, 25 Mar 2018 04:19:00 GMT

OP said they had paid though, but have not made contact

Re: Pick up item

papermoon.lady — Sun, 25 Mar 2018 05:24:30 GMT

I am not a seller, but I think 2 weeks is definitely enough.

Sometimes people don't read the listing carefully and don't realize a purchase is pick-up only and then ignore emails when they are reminded it was pick-up only, assuming the transaction will be cancelled if they don't reply.

Re: Pick up item

gec2002 — Sun, 25 Mar 2018 07:30:50 GMT

Be very careful how you cancel and refund. DO NOT just refund via Paypal as suggected by enigmabear eBay will regard this as an out of stock cancellation and earn you a Defect.

in MyeBay select Cancel Order and under Select a Reason use "Something was wrong with the Buyers Address' (In your case they didn't give one) and choose that. eBaay will cancel the order and automatically refund, and you will not get a Defect

Re: Pick up item

brerrabbit585 — Sun, 25 Mar 2018 07:31:52 GMT

There's always a chance they've been restricted from buying and from messaging because of the contact details being in the message/s. According to others in the forums, this has happen post-sale as well as pre-sale.

It's more likely they've just changed their mind and don't want it though.

Re: Pick up item

Anonymous — Sun, 25 Mar 2018 07:41:19 GMT

@gec2002wrote:
Be very careful how you cancel and refund. DO NOT just refund via Paypal as suggected by enigmabear eBay will regard this as an out of stock cancellation and earn you a Defect.

in MyeBay select Cancel Order and under Select a Reason use "Something was wrong with the Buyers Address' (In your case they didn't give one) and choose that. eBaay will cancel the order and automatically refund, and you will not get a Defect

I did'nt just suggest it, I was replying to the OP who said they were going to refund

Cheers

Re: Pick up item

Anonymous — Sun, 25 Mar 2018 07:49:34 GMT

Not sure why the OP would need to go into detail with the buyer about how they are going to select which option as the reason they are going to cancel which is why I did not write it as a 'suggested message' to the buyer

Re: Pick up item

countessalmirena — Sun, 25 Mar 2018 08:55:44 GMT

@pats_treasureswrote:
Buyer bought and paid for an item that is pick up only. I contacted them with the location and phone number. No reply so after a week I sent a reminder, still no answer.I thought I would allow another week making two weeks since purchase. My query, what is a reasonable time to allow for no communication before I cancell the sale and refund the payment? Patricia.

Pats_treasures, you say that you "contacted them". Was this via message?

You may want to contact the buyer by phone. I know that eBay messages have been ridiculously slow of late, and it's just possible that the buyer has not been receiving your messages.

I believe you should have the buyer's phone number from the order details, yes? If not, use the Find contact information link, give the buyer a call, and explain that you've attempted to contact them over the last 2 weeks to arrange a time for them to pick up the item. I agree that you would be best off giving a deadline as you cannot hold the items indefinitely.

Re: Pick up item

papermoon.lady — Sun, 25 Mar 2018 18:03:17 GMT

@brerrabbit585wrote:
There's always a chance they've been restricted from buying and from messaging because of the contact details being in the message/s. According to others in the forums, this has happen post-sale as well as pre-sale.

It's more likely they've just changed their mind and don't want it though.

Yes, there is always a warning not to include contact details, although sometimes when an item is late sellers (mostly Chinese sellers) ask if the address is correct and include my address in their reply.

However it is strange if the buyer didn't hear from the seller that they didn't try to contact the seller themselves if they really wanted the item. I mean, if I bought a pick-up-only item I would message the seller soon after paying to ask what to do next...

Re: Pick up item

munchkin83munchkin — Sun, 25 Mar 2018 21:10:48 GMT

This information is correct.....I had a similar situation and did a refund via paypal and was slugged with a defect for Item Out of Stock