topic Re: Paymate in Selling

Paymate

pure-wog — Wed, 08 Aug 2012 13:02:57 GMT

iv seriously had enough of Paypal lost $500 due to them

anyway does anyone use Paymate is it any good just want some

feedback of what people think of it and are there many buyers out there who purchace through this service.

Re: Paymate

lyndal1838 — Wed, 08 Aug 2012 13:32:19 GMT

No buyer in their right mind will use Paymate. If they do have to make a claim it costs $50 and they can only make a limited number in a year.

Re: Paymate

lyndal1838 — Wed, 08 Aug 2012 13:33:21 GMT

How did you lose $500 because of paypal?

Re: Paymate

pure-wog — Wed, 08 Aug 2012 13:54:28 GMT

well its a long story ill cut it short

sold 3 items on ebay equalling $500

next week my PP acc gets limited out of nowere

i apeal for it and provide every single document needed

next day it now sais This limitation cannot be appealed against

i ring up pp they thank me for providing the documents

i ask them why its still limited when iv resolved everything

they now tell me theres a risk ascociated with my acc ?

now i have to wait 180 days to be able to take out the $500

its complete bs ohnestly why dont they give my money back now? because they make an interest from MY money.

"risk" is just an excuse,

i provided paypal with all tracking id's of all the items sold, all have been shipped, customers are happy, no disputes and this happens out of nowere.

Re: Paymate

lyndal1838 — Wed, 08 Aug 2012 14:05:22 GMT

If the buyers have received their items and left feedback for them I would ring paypal and tell them so.

Paypal can hold money if there is any fear that there may be a problem but it is usually released when the buyers indicate they have the goods.

If they refuse to release the funds you could try mentioning the Ombudsman....I believe it can be magic for releasing/refunding money that is on hold.

Re: Paymate

pure-wog — Wed, 08 Aug 2012 14:24:23 GMT

lyndal

iv already provided them with the tracking id's and told them

its very strange this has happened since the buyers have had no complaints with the goods.

first i thought it was normal my account getting limited since i did 3 rapid sales and thought meh account is limited and its just asking for tracking numbers, card details ect.

right after i completed all the fields i log in the next day it now tells me i cannot apeal against the limit, basically no matter what i do now i cant resolve the issue, they wont even tell me what the risk they see is, and rudely they told me if i want to withdraw the money from my account any sooner ill have to summon there department to court or something.

also im unfamiliar with this Ombudsman ?

Re: Paymate

davewil1964 — Wed, 08 Aug 2012 16:04:49 GMT

The Financial Ombudsman Service.

Tell Paypal, politely, that you do not agree with their decision, as you have provided the information they require and that should be the end of it.

If the person you talk to is uncooperative insist on talking to a supervisor. If still no joy, mention that you are unhappy with the result and if your funds aren't released within 24 hours you will have no choice but to take the matter to the FOS.

Re: Paymate

davewil1964 — Wed, 08 Aug 2012 16:06:06 GMT

The Financial Ombudsman Service.

Tell Paypal, politely, that you do not agree with their decision, as you have provided the information they require and that should be the end of it.

Re: Paymate

foxette-in-sox — Wed, 08 Aug 2012 19:39:56 GMT

Here's the link for Ombudsman-you can do this online,super easy & DEFINITELY works.I know because I've had to make one complaint to them re Paypal & it was *cough choke splutter* rapidly resolved in my favour once Paypal had a big stick waved at them lol

http://fos.org.au/centric/home_page/resolving_disputes/how_to_lodge_a_dispute.jsp

Re: Paymate

leader-of-the-band — Wed, 08 Aug 2012 22:08:53 GMT

it could have something to do with the high priced items you have been selling. New seller selling 4 samsung phones with three of the phones selling for more than $600, an iPod and other items in a very short period of time. Your activity may have been 'flagged' by PayPal as risky.

PayPal is a business, they have to protect their interests as well as their customers interests. That does include you and your buyers. I think you are fortunate that they have only frozen $500. They haven't cost you $500, they are just taking precautions.

Re: Paymate

punch*drunk — Wed, 08 Aug 2012 22:37:28 GMT

Posters on these boards generally don't like Paymate, but i have used it as a seller and my customers were perfectly happy about it. I also had multiple bidders on auctions I used it for, so it didnt really turn anybody off.

What I would sayis that I don't use it for this account, being my business account, and I think if you are selling high priced items with low feedback it may make some people suspicious. Although, if your items are desirable enough, and phones probably are, they will sell anyway.

If you decide to use paymate, i would recommend making note of it in the listing so its not a surprise to your buyers. Something along the line of "I accept credit cards via Paymate" and maybe something explaining people don't need to sign up to an account to use it.

Re: Paymate

patchoo78 — Thu, 09 Aug 2012 00:31:56 GMT

I won't use it.. If I see a seller who only offes Paymate, I hit the back button and find a seller who offers PayPal

Re: Paymate

pure-wog — Thu, 09 Aug 2012 03:44:19 GMT

leader-of-the-band

i was never selling 3 phones it was just 1 phone a Galaxy s3.

i relisted the phone twice since first buyer offered an payment method i did not take and second it was a buyer with 27 feedback all from sellers complaining how the guy doesnt pay for anything.

well for now im going to try use Paymate after i make a new eBay account and rack up 10 feedback from sales since this ebay account is limmited due to my pp being.

and there suspicous gives them no right to hold on my money for 6 months after iv clearly proven myself to them.

does anyone recommend also lodging a complaint to ACCC aswell.

Re: Paymate

lyndal1838 — Thu, 09 Aug 2012 03:59:33 GMT

ACCC is not the place to complain about paypal....go to the Financial Services Ombudsman as previously recommended.

Also, don't rush into opening a new ebay account. It may well be that your ebay and paypal accounts will be unfrozen as soon as you contact the Ombudsman.

Re: Paymate

brindabellawinter — Thu, 09 Aug 2012 04:01:35 GMT

the best thing about paymate is when you get a buyer who demands paypal-you very quickly know who is a scammer who knows the system and is intent on scamming you through paypal. I make apoint of banning people who demand paypal, or even ask for it. If someone wants something they will use paymate to get it, the ones who hit the back button when they see paymate are the sort of people you don't want to deal with anyway as they will make life difficult for you. What scammer is going to pay $50 to try and scam through paymate when they can do it for free through paypal-that's why they demand it

Re: Paymate

digital*ghost — Thu, 09 Aug 2012 04:37:38 GMT

well for now im going to try use Paymate after i make a new eBay account and rack up 10 feedback from sales since this ebay account is limmited due to my pp being.

and there suspicous gives them no right to hold on my money for 6 months after iv clearly proven myself to them.

Do you have selling limitations as well, due to the PayPal situation? If so, that's not a recommended course of action - using a different account to get around limitations from eBay is a breach of policy and could see all your accounts permanently deregistered.

If someone wants something they will use paymate to get it, the ones who hit the back button when they see paymate are the sort of people you don't want to deal with anyway as they will make life difficult for you. What scammer is going to pay $50 to try and scam through paymate when they can do it for free through paypal-that's why they demand it

Some people will hit the back button when they see Paymate because they don't have (or don't use) credit/debit cards - that doesn't make them a scammer. Secondly, I don't see why someone would pay $50 to go through Paymate's buyer protection when the protection they get on the credit card itself is free and wouldn't be limited to a certain amount/number of claims per year.

Re: Paymate

howie696 — Thu, 09 Aug 2012 04:40:13 GMT

the best thing about paymate is when you get a buyer who demands paypal-you very quickly know who is a scammer who knows the system and is intent on scamming you through paypal. I make apoint of banning people who demand paypal, or even ask for it. If someone wants something they will use paymate to get it, the ones who hit the back button when they see paymate are the sort of people you don't want to deal with anyway as they will make life difficult for you. What scammer is going to pay $50 to try and scam through paymate when they can do it for free through paypal-that's why they demand it

what a disgusting generalisation, I wont ever use Paymate and I'll hit the back button every time

You prefer paymate because it will cost me too much to claim when you try and scam me X-(

Re: Paymate

pure-wog — Thu, 09 Aug 2012 04:49:26 GMT

iv now lodged a dispute to Ombudsman ill just hope and pray for now.

Re: Paymate

foxette-in-sox — Thu, 09 Aug 2012 04:57:11 GMT

iv now lodged a dispute to Ombudsman ill just hope and pray for now.

Did you ring Paypal again BEFORE you lodged the complaint as was suggested re speaking with a supervisor?I did & when they still refused to concede 'defeat' THEN I lodged the complaint.

Re: Paymate

rumplebear1951 — Thu, 09 Aug 2012 04:57:14 GMT

Not this someone...I would simply hit the back button and find someone who did take paypal....I also very much resent being labelled a scammer because I will not use paymate.