topic Re: What is this extortion fees?! in Selling

What is this extortion fees?!

gizmocon — Fri, 04 May 2018 12:46:01 GMT

I've just got slammed over $50 for basic store fees when I have never subscribed to their package! I tested out their basic store for a day when they still have the 3 months promotions then unsub after knowing that I'm not going to sell that much

Otherwise I'd have 600 listings per month, I'm only allowed to have 40 listings per month and I'm staying within that limit. I've checked my account and realised that they charged me for last month and this month for basic store package, went and check my account, it's only 40 listings per month and said, I'm not subscribing to any store package.

Really Ebay, that's some integrity dealing in business.

Re: What is this extortion fees?!

davewil1964 — Fri, 04 May 2018 12:49:30 GMT

That little red door beside your ID means you have a store. Called luxury*liquidation.

Check your subscriptions.

Re: What is this extortion fees?!

lyndal1838 — Fri, 04 May 2018 13:09:13 GMT

You have a store with just 17 listings in it.

Are you sure it has been cancelled? Once it was opened you would have to pay for a month at least.

Re: What is this extortion fees?!

melbourneclearance — Fri, 04 May 2018 13:13:03 GMT

We're not ebay here. We can only ooohhh and aaahhh and sympathise.

Call ebay and complain about it in the morning.

Re: What is this extortion fees?!

joztamps — Fri, 04 May 2018 14:15:54 GMT

On the Store Packaging and Pricing Page, it says

If you cancel or downgrade your monthly subscription in the first month you will be billed for that and the next month. Cancellations at any other time will be billed to the end of that month. See the full Stores subscription terms.

Re: What is this extortion fees?!

countessalmirena — Fri, 04 May 2018 23:54:45 GMT

No cooling-off period for stores, I see... It doesn't look like a fair term in a contract to be obliged to pay for something already cancelled; the eBay Stores Subscription Terms of Service says "Your first invoice after you sign up for an eBay Store includes:

The prorated subscription fee for the number of days from your subscription start date to the first date of your next full invoice month (the "prorated period") and
The subscription fee for the next full invoice month (the "first full invoice month"). You're billed monthly thereafter."

It's not really specified in those Terms that the mandatory subscription period for new Store subscribers is 2 months.

It isn't as clearly written as it should be. Joztamps, as you pointed out, the Stores Packaging and Pricing page is much more precise and it even gives that information about cancelling in the first month with a large warning sign next to it; that should also be included on the Terms of Service page, in my view.

IMPORTANT

Re: What is this extortion fees?!

imastawka — Sat, 05 May 2018 03:30:11 GMT

Well, I'm more than confused.

You're registered in Australia, but your items locations are Phoenix, Arizona and your prices are in US$ - and listed on Aussie ebay????

Re: What is this extortion fees?!

imastawka — Sat, 05 May 2018 03:50:55 GMT

@gizmocon wrote:
I've just got slammed over $50 for basic store fees when I have never subscribed to their package! I tested out their basic store for a day when they still have the 3 months promotions then unsub after knowing that I'm not going to sell that much
Otherwise I'd have 600 listings per month, I'm only allowed to have 40 listings per month and I'm staying within that limit. I've checked my account and realised that they charged me for last month and this month for basic store package, went and check my account, it's only 40 listings per month and said, I'm not subscribing to any store package.
Really Ebay, that's some integrity dealing in business.

And that's why they charge you for 2 months.

To stop people doing exactly what you did.

You should have done your research before jumping in feet first.

Re: What is this extortion fees?!

gizmocon — Sat, 05 May 2018 06:35:09 GMT

Thanks, eBay have resolved it today, I'm also confuse too coz it was the old name, I have changed its name to cupidsdeal recent here, they're basically the same store

Re: What is this extortion fees?!

gizmocon — Sat, 05 May 2018 06:43:11 GMT

Thanks for pointing that out, I'm also confused as well, my store is registered in Aus and I signed up with a fulfillment center in the US to import and ship there, as far as I remember I listed some of my products on US ebay, maybe what you see there is the option to see international products listed on Aus ebay. Anyhow I'm looking at it now to see what I can do to clear up the confusion. Cheers

Re: What is this extortion fees?!

gizmocon — Sat, 05 May 2018 06:50:38 GMT

Yeh should have done more research into it, that was very careless of me, I thought they were giving me the option to do 3 months trial and signed up for it coz I'm just getting back to selling on eBay and there is a fair lot of info to catch up with. Thanks for pointing that out to me.

Re: What is this extortion fees?!

*tippy*toes* — Sat, 05 May 2018 09:41:51 GMT

It appears you have now unsubbed from the store. You'll be charged for what they said you'd be, but you shouldn't be charged any more. The red door is gone from next to your ID name. For future reference, a store isn't worth it unless you have in excess of 100 listings and a reasonable turnover. Me personally, I'm happy to stick with the 40 freebies that eBay kindly gives me each month. It's enough to keep me going over multiple ID's!