topic Re: Non paying bidder still bidding in Selling

Non paying bidder still bidding

beli_bond — Tue, 15 May 2018 10:55:16 GMT

I've had a bidder who bid then cancelled then bid again and won on multiple items.

Then they refused to pay.

The bid on more items.

I checked their 100% positive feedback to find at least 20 positives complaining this bidder is a non payer.

Now I've put in non paying complaints for all the items they bid on.

How many strikes does a bidder get before they are turfed off here?

This person seems have done this so many times.

Also there seems to be more and more non payers. What is going on?

Re: Non paying bidder still bidding

lyndal1838 — Tue, 15 May 2018 11:04:42 GMT

There is no set amount of non paying transactions before a buyer is suspended.

If previous sellers have opened and closed a dispute and issued a strike....and if you have your blocks in place....then the buyer should not be able to bid or buy from you.

Re: Non paying bidder still bidding

digital*ghost — Tue, 15 May 2018 11:08:51 GMT

If there's no possibility they just want to pay for multiple items at once for combined shipping, then the best thing to do now is add their ID to your Blocked Buyer List: https://pages.ebay.com/services/buyandsell/biddermanagement.html

That will stop them bidding on your items now (and forever, as long as the ID is on your list - even if they change their name), and you can then go through any UPI cases you need to when available, as they'll get NPB strikes for those and will be prevented from purchasing from other sellers as well.

Re: Non paying bidder still bidding

kopenhagen5 — Tue, 15 May 2018 11:28:17 GMT

It sounds like you haven't set your blocks.

Select account then site prefs and to the right of buyer requirements select show n edit.

Set the blocks and submit.

At the bottom is also your BBL to add this buyer to.

Re: Non paying bidder still bidding

beli_bond — Tue, 15 May 2018 11:41:50 GMT

They said they were going to pay for all the items together.

Then a few days after all the auctions ended they asked me to cancel all bids on those items but then also bid on more items.

They then refused to pay for anything asking me again to cancel all winning bids.

Ive now blocked them.

I opened a case and was found against the buyer in all cases.

From their positive feedback there are lots of feedback saying beware non paying, has strikes etc but they are still on ebay.

I thought it was 3 strikes and you're out???

Re: Non paying bidder still bidding

springyzone — Tue, 15 May 2018 12:49:16 GMT

No, it's not 3 strikes & you're out.

I used to think that was the case too but it seems it is some kind of urban myth.

I've seen some buyers with about 30 comments like that.

It would be better if sellers never gave them any feedback at all, just issued strikes, that way the bidder would find themselves blocked.

Maybe they had already run into a few blocks & were a bit restricted, which is why they returned to bid on your items.

Re: Non paying bidder still bidding

countessalmirena — Tue, 15 May 2018 12:59:06 GMT

I have seen threads both on eBay.com and here which highlight this issue.

Buyers are much more likely to be given the benefit of the doubt in bad behaviour, whereas the average seller is not. (Of course it's different with sellers who are major stores enticed onto eBay with lucrative offers, such as Myer, David Jones, etc.)

The threads I've seen mention buyers who have - if I remember correctly - 20 or more strikes for non-payment, and they're still able to wander around eBay and put things into their basket and go through the process of bidding or buying without feeling the big eBay boot in the derriére.

Only sellers who have their Buyer Requirements set up to repel these repeat offenders can feel reasonable confidence of these buyer IDs not being able to bid or buy from them. (And even then, I think we're all aware that there are some glitch-ridden occasions when the strike-laden buyers are still able to dart through and "buy".)

Re: Non paying bidder still bidding

justkidzbiz — Tue, 15 May 2018 18:34:07 GMT

Email or call eBay (calling is probably better instead of getting the bots) and let them know that the buyer has at least 20 feedback comments of non paying. I reported one serial non payer via email and the response was "we take non payers very seriously 😂😂😂😂😂, she's still available to buy and not pay at leisure, hence why calling is best!

Re: Non paying bidder still bidding

justkidzbiz — Tue, 15 May 2018 18:36:30 GMT

Back in the good Ol' ebay days, I'm pretty sure it was suppose to be 3 strikes and you're out, but as we all know, ebay is in full favour of buyers and sellers are on their own!

Re: Non paying bidder still bidding

Anonymous — Tue, 15 May 2018 23:31:31 GMT

All the people who are leaving green ticks with comments about non payment (beside breaking ebay rules) are doing is giving this 'person' more positive feedback scores

I assume you mean that you opened and non-payment dispute for each and every item? and then closed it after four days

I am not sure what you mean by

I opened a case and was found against the buyer in all cases

If you open a non-payment dispute and they do not pay, you close it after four days and that's it, there is no finding in their favour if they do not pay

That is the only way this buyer will get strikes, simply cancelling sales just allows them to keep on getting away with making fake bids they clearly have no intention of paying for

Re: Non paying bidder still bidding

beli_bond — Wed, 16 May 2018 01:45:52 GMT

Yes sorry that's what I meant.

I opened a non-payment dispute for each item. Closed after 4 days and will get a sale credit. They are supposed to get a strike.

I seem to have a lot of non payers lately. Currently have another 6 waiting for payment after 6 days grrrrr.

Re: Non paying bidder still bidding

justkidzbiz — Sat, 19 May 2018 11:39:23 GMT

That's one of the big problems with eBay, there is no deterrent for non-payers anymore. eBay do not care one iota how many strikes buyers have, they are free to "buy" at their leisure and think it's ok to stuff sellers around by not paying.

Re: Non paying bidder still bidding

countessalmirena — Sat, 19 May 2018 12:15:17 GMT

@justkidzbiz,

Have you set your blocks in your Buyer Requirements? The link is here: https://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerBlockPreferences&BuyerBlockPreferences=

The ones in red are the important ones; the others are optional - whatever works best for you as a seller.

Select requirements

Important: Select buyer requirements carefully - they may reduce your selling success. The requirement(s) you select will be applied to your current and future listings, except as noted. eBay encourages you to learn more by visiting the Buyer Requirements Help page.

Buyers with Unpaid Item strikes

☑ Block bidders and buyers who have received ② Unpaid Item strike(s) within ⑫ month(s)

This requirement can help you avoid bidders and buyers with a history of not paying for the items they have agreed to purchase.

Buyers in locations to which I don't post

☑ Block buyers whose primary postage address is in a location I don't post to.

This requirement can help you avoid buyers who agree to purchase your items without realising you don't post to their location.

Buyers with policy violation reports

☑ Block buyers who have ④ Policy violation report(s) within ⑥ month(s)

This requirement can help you block buyers who have been reported to have violated eBay policies.

Buyers with a negative feedback score

☑ Block buyers who have a feedback score of -1 or lower. (Not really relevant any more, as buyers cannot be given negative feedback, but tick this anyway.)

This requirement can help you avoid buyers who have received more negative than positive feedback from other eBay members bidding on your item.

Buyers who may bid on several of my items and not pay for them

☑ Block buyers who are currently winning or have bought ③ of my items in the last 10 days.

☐ Only apply this block to buyers who have a feedback score of ⑤ or lower.

Consider selecting this requirement if you are selling expensive items and don't want to sell over a certain number to any single buyer. Learn more about how this requirement works.

Buyers who haven't gone through phone verification

☑ Block buyers who haven't gone through phone verification.

☐ Only apply this block to buyers who have a feedback score of ☐ or lower.

When blocked buyers complete phone verification, they'll be allowed to bid on or buy your item. Learn more about this requirement.

☑ Apply above settings to active and future listings.

Existing bids will not be affected.

Turbo Lister will pick up these settings after you sync each item with eBay. Third-party listing tools will pick up these settings after you synchronise the tools with eBay.

☑ Don't allow blocked buyers to contact me. (Buyer won't see the "Contact Seller" button on your Q&A page.) Note: Buyers can still contact you about existing transactions, unless you add them to your blocked list.

Re: Non paying bidder still bidding

justkidzbiz — Sat, 19 May 2018 17:58:41 GMT

Yes I have set blocks in place. My point was more that regardless of how many non-paying strikes a buyer has, they are still able to purchase from the 1000's of other sellers who may not have blocks in place, so it won't stop a serial non payer from buying.

When ebay had the 3 strikes and you're out policy, it at least would stop serial non payers.

Re: Non paying bidder still bidding

lyndal1838 — Sun, 20 May 2018 01:32:24 GMT

The three strikes and you're out is an urban myth.....it has never been in force on ebay although in the past ebay has been a bit more active in removing buyers with a lot of strikes.

Re: Non paying bidder still bidding

*tippy*toes* — Sun, 20 May 2018 05:52:38 GMT

3 strikes and you're out, I think you're getting confused with baseball.

If you want to see how 3 strikes and you're not out, or 30 false positives is really not that many, click on my feedback score, then my username. Scroll down to "following" and then click on the highlighted link "members". As we are not allowed to mention usernames here, look for the one starting with S and ending in the number 1. The other one (owned by the same member), there are 2 names starting with A. Look at the username that is longest.

The S ID, open the feedback up to show 200 per page and then scroll. It really is a mockery of the system. I would imagine her feedback would be rather low if all those sellers had not left the false positives. I think the genuine positives could have been from sellers who are set up to leave feedback at the time of purchase. I reckon at least half of those sellers would have opened an UPI dispute and issued a strike. It shows how important it is to have blocks in place.

It does appear both these ID's have either given up or eBay finally stepped in and suspended them from buying. Neither account is NARU, so a suspension may only be temporary.

UPDATED BUYER REQUIREMENTS: Non paying bidder still bidding

countessalmirena — Sun, 01 Jul 2018 18:13:57 GMT

UPDATE: Buyer Requirements have changed.

See this topic for details.

Currently, the Buyer Requirements page (for me) is showing as:

Select requirements

Buyers with Unpaid Item strikes

☑ Block bidders and buyers who have received ② Unpaid Item strike(s) within ⑫ month(s)

This requirement can help you avoid bidders and buyers with a history of not paying for the items they have agreed to purchase.

Buyers in locations to which I don't post

☑ Block buyers whose primary postage address is in a location I don't post to.

This requirement can help you avoid buyers who agree to purchase your items without realising you don't post to their location.

Buyers with policy violation reports

☑ Block buyers who have ④ Policy violation report(s) within ⑥ month(s)

This requirement can help you block buyers who have been reported to have violated eBay policies.

Buyers with a negative feedback score

☑ Block buyers who have a feedback score of -1 or lower. (Not really relevant any more, as buyers cannot be given negative feedback, but tick this anyway.)

This requirement can help you avoid buyers who have received more negative than positive feedback from other eBay members bidding on your item.

Buyers who may bid on several of my items and not pay for them

☑ Block buyers who are currently winning or have bought ③ of my items in the last 10 days.

☐ Only apply this block to buyers who have a feedback score of ⑤ or lower.

Consider selecting this requirement if you are selling expensive items and don't want to sell over a certain number to any single buyer. Learn more about how this requirement works.

☑ Apply above settings to active and future listings.

Existing bids will not be affected.

Turbo Lister will pick up these settings after you sync each item with eBay. Third-party listing tools will pick up these settings after you synchronise the tools with eBay.

Re: UPDATED BUYER REQUIREMENTS: Non paying bidder still bidding

davewil1964 — Mon, 02 Jul 2018 09:31:41 GMT

That looks the same as what I've had for the last several years.

Except, maybe, they've deleted the phone verification option. I have never used it, so in the spirit of the eBay boards, that means it is unimportant to everybody.