topic Re: Non paying ebayers in Selling

Non paying ebayers

petaprettyinpink — Sun, 12 Aug 2012 07:41:46 GMT

I've had heaps of problems with buyers not paying. I've really had enough because they don't even have the common courtesy to let me know they've changed their mind. Some of them even bid on multiple items and still don't pay. There are other bidders that would have paid and it just wastes my time because then I can't try to sell it again until the unpaid item case is closed. It costs me money to list the item so it's really frustrating. Does anyone have any tips? I don't feel like I should have to put 'serious bidders only' in my listings as I think that goes without saying...

Re: Non paying ebayers

putney32 — Sun, 12 Aug 2012 07:46:59 GMT

peppy, have you set your preferences to block all would be bidders who have more than 1 strike for non payment in the last 12 months?

do that via the Account Tab on your my ebay page and then check your Blocked bidders activity log over the next few months to see how many you have blocked.. you may be surprised.

just tweeking your preferences to avoid some non-payers is really helpful.

however, we cannot block them all, and occasionally we have to wear a non-payer, wait up the 8 days and relist after disputing

Re: Non paying ebayers

petaprettyinpink — Sun, 12 Aug 2012 07:53:32 GMT

thanks for that! i'll try now. lots of dodgyness going on....

Re: Non paying ebayers

kopenhagen5 — Sun, 12 Aug 2012 10:24:39 GMT

Also if you aren't already doing this, it's my course of action on non payers -

Ebay send an automatic reminder 2 days after purchase.

I usually send a message at 5 days asking if there is a problem with payment.

If no response, I open an Unpaid Item Case and that can sometimes spur a response or payment.
If not, I close the case as soon as I can, 4 days after it's opened.
Final fees are returned, buyer gets a strike, I add them to my Block bidders and re-list.

Hope things get better, as ebay is a great system for buyers and sellers. 🙂

Re: Non paying ebayers

phorum_junkie* — Sun, 12 Aug 2012 11:11:34 GMT

Are you a Powerseller? If not why are you paying anything to list, you are not listing more than 30 items in a month so they should be free.

Non payers are a fact of life, I have fewer now percentage wise since the ability to block members started than I did when you could only block individual buyers and could still leave neg feedack.

I used to allow buyers more time to pay ut now I let eay send the reminder on day 2, I send an invoice on day 3 and open a dispute if they stil haven't paid by the end of day 4.

I find that if they are ever going to pay up they do it as soon as you open the dispute so I see no point in dragging it out longer.

Re: Non paying ebayers

tonalidesigns — Sun, 12 Aug 2012 13:27:44 GMT

Unfortunately - as others have said - non paying buyers are a fact of life.

Ours run at around 2-3%. To be honest for us this is not a big issue as most of our stuff these days is either made to order or we have multiple items in stock so we are generally not any worse off if a sale doesn't go ahead. We've even started removing blocks on buyers as we re-edit listings.

I do know though that it can be a real issue if you are selling items you only have one of ... you can't safely relist it or offer a second chance until the first sale is resolved which is going to be at least 8 days, by which time any second chancers are generally well and truly gone and you may have missed a prime selling opportunity.

I think there is an option where you can require immediate payment via PayPal ... I've not used it for a variety of reasons and it may only work with BIN's, but if NPB's are a real problem for you it may be worth looking at.

Re: Non paying ebayers

phorum_junkie* — Sun, 12 Aug 2012 14:44:33 GMT

you can't safely relist it or offer a second chance until the first sale is resolved which is going to be at least 8 days, by which time any second chancers are generally well and truly gone

On the rare occassions when an unpaid item dispute needs to be opened I email any underidder who I may want to SCO to telling them that the uyer may not be completing the transaction and I may be able to send them a SCO once the dispute is closed.

With all the buyer blocks in place you should find you have very few non payers, a few of late payers for sure!

Re: Non paying ebayers

mens_choice_ladies_lingerie — Sun, 12 Aug 2012 23:16:21 GMT

Use Pay now options on buy it now and go take a look at one of my Auction listings for an idea that is completly excepted by ebay.

You have the right to re sell the item if the buyer does not pay now and your not sure if they will.

I give my Auction format customers 24hours to pay.

After all if i can make sure i have money for an item before bidding why can't they i say 🙂 Good luck

Re: Non paying ebayers

mens_choice_ladies_lingerie — Sun, 12 Aug 2012 23:18:48 GMT

and personally i would not go blocking buyers, we were all new to eBay at some stage and have no feedback

Re: Non paying ebayers

rumplebear1951 — Sun, 12 Aug 2012 23:39:35 GMT

I give my Auction format customers 24hours to pay.

Isn't worth the pixels it took to type...eBay allow buyers 4 days to pay and then another 4 after you have opened a NPB dispute...so 8 days in total...after the dispute is closed then you can relist..

Re: Non paying ebayers

***super_nova*** — Sun, 12 Aug 2012 23:59:44 GMT

and personally i would not go blocking buyers, we were all new to eBay at some stage and have no feedback

You cannot block buyers just because they are new, but you can block those who have low FB & are not phone verified; that weeds out those who open ID only to disrupt people's auctions.

Re: Non paying ebayers

koalablue12 — Mon, 13 Aug 2012 00:26:03 GMT

mens choice - please do some general eBay research before you post advice here.

1. Pay mmediately is not a good option for most sellers - it really puts a lot of buyers off.

2. A seller can quote what ever time he/she wants for payment to be made, but you can not enforce it in any way as eBay allows 4 days minimum before a dispute can be opened.

3. All sellers should have blocks inplace - for bidders with strikes, not phone verified etc.

OP - if you have no response or payment withi 7 days open a NPB dispute, follow through and buyer will either pay ot not pay in which case you will get your fvf back and buyer will get a strike.

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:07:55 GMT

I have transcript and spoke to customer service via the customer service tab. so i think ebay customer service would know.

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:14:30 GMT

you cannot block "new" ebayers and blocking low FB is exactly the same thing. Think about what you just said seriously "New people have no FB or "Low" FB hmm

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:15:32 GMT

Funny how I have transcripts from customer service on the topic if any one wants, feel free to contact me and I will send a copy to you.

Now if I pay for the correct stamps and I pay for the correct packaging to send my items in.

Who pays for me to handle the item eBay?

This is what I discussed at length with eBay customer service.

Packaging is not cheap now days nor is staff wages i.e for handling of the items.

Now two people whom I will let remain nameless in(this) my comment they know who they are.

One has private feedback (against eBay’s advised show feedback to build trust section)

And one whom has feedback for nothing other than buying.

Question, do you believe in eBay forum Trolls?

Personally I believe every site has Trolls.

Another Question how the hell is eBay ever going to know exactly how much you spend on packaging (including postage & HANDLING) how is eBay ever going to know that I do or do not spend the full amount on packaging making my product as discreet as possible considering what I sell.

And if eBay does have fixed shipping limits this raises two questions.

Should the shipping not be linked to the buy it now price?

Or should they not have asked us to enter how much we want for the item before insertion so they can calculate shipping for us so it is what eBay expects?

I read the policies and it is all confusing which is why I have evidence from customer service in transcripts if any one would like to see them, because I done the smart thing and asked eBay customer service when I found that the policy was not making sense to me.

Yours truly,

Men’s_choice_ladie’s_lingerie

Common sense………….Just isn’t that common anymore…

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:18:29 GMT

Correction they both have private "FB"

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:20:52 GMT

Funny how I have transcripts from customer service on the topic if any one wants, feel free to contact me and I will send a copy to you.

Now if I pay for the correct stamps and I pay for the correct packaging to send my items in.

Who pays for me to handle the item eBay?

This is what I discussed at length with eBay customer service.

Packaging is not cheap now days nor is staff wages i.e for handling of the items.

Now two people whom I will let remain nameless in(this) my comment they know who they are.

One has private feedback (against eBay’s advised show feedback to build trust section)

And one whom has feedback for nothing other than buying.

Question, do you believe in eBay forum Trolls?

Personally I believe every site has Trolls.

And if eBay does have fixed shipping limits this raises two questions.

Should the shipping not be linked to the buy it now price?

Or should they not have asked us to enter how much we want for the item before insertion so they can calculate shipping for us so it is what eBay expects?

Yours truly,

Men’s_choice_ladie’s_lingerie

Common sense………….Just isn’t that common anymore…

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:21:40 GMT

I apologise for the double posting, i had lag in my system

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:34:29 GMT

oh rumble whats your name again idc, if i was block from here like you say because you can only post ten post and i reached that limit or because my FB is under ten on this selling account.

why was it the same way for two days and why did customer service make me send a specific email to a specific email address asking me to request permission to the forum??

Your best bet pepper if you have any conserns ask customer service they can give you the correct asnwer on serious matters.

not forum junkies.

i just tried to help...

but common sense....just ain't that common any more

Re: Non paying ebayers

mens_choice_ladies_lingerie — Tue, 14 Aug 2012 16:43:07 GMT

and the fact that the fact the three of you try to undermine me in an attitude type fashion. well i won't be making any more posts on forums from this point in.

Service....Thats what you get paid for when your not the...customer