topic Re: ebay plus in Selling

ebay plus

padraicpaul91 — Thu, 07 Jun 2018 22:32:27 GMT

eBay plus has started to appear on my listings from today. Comments on blogs from US sellers suggest that returns have increased significantly under this program. I am looking for comments as to whether I should cease offering returns on my listings, as this is the only way of opting out of the plus program.

Re: ebay plus

collect247 — Fri, 08 Jun 2018 01:15:04 GMT

Ebay offers 30 days MBG and PayPal 180 days so even if you state no returns in your listings it won't stick if a buyer claims for whatever reason.

Re: ebay plus

padraicpaul91 — Fri, 08 Jun 2018 01:44:18 GMT

Thanks above. However, it is the change of mind returns that are my main concern.

Re: ebay plus

curraone — Fri, 08 Jun 2018 01:45:13 GMT

The ebay policy clearly states:

Can I still choose to not accept returns?

You are not required to accept returns for “change of mind” (remorse).

Re: ebay plus

collect247 — Fri, 08 Jun 2018 01:51:51 GMT

Well no, change of mind you don't need to accept

Re: ebay plus

curraone — Fri, 08 Jun 2018 02:00:12 GMT

I'm a bit confused about what ebay plus actually is - first it says it will be automatically applied to some listings - and then somewhere else, you have to pay $49 to subscribe.

Re: ebay plus

lyndal1838 — Fri, 08 Jun 2018 02:37:23 GMT

The buyer has to pay to subscribe to the system.....not the seller.

I wonder how many will do so.....it is not worth it as far as I can see.

Re: ebay plus

2*much*cute*stuff — Fri, 08 Jun 2018 02:46:28 GMT

How do you see if it's on your items or not? I can't see anything new on mine, but was hoping to be included.

Re: ebay plus

curraone — Fri, 08 Jun 2018 02:52:01 GMT

@2*much*cute*stuff wrote:
How do you see if it's on your items or not? I can't see anything new on mine, but was hoping to be included.

You cannot be included because your listings say no returns.

We will automatically opt in listings offering a best-in-class retail experience on eBay, including the best customer experience. Criteria to be part of the program include (but are not limited to):

Sellers who are Above Standard or eBay Top Rated (eTRS)
New and fixed priced listings
Returns are accepted
The item is located in Australia
Item is non-bulky or heavy.

Re: ebay plus

2*much*cute*stuff — Fri, 08 Jun 2018 02:53:33 GMT

I do accept returns on new items, not pre-loved. Does that mean we have to accept for all? Oh dear...

Re: ebay plus

curraone — Fri, 08 Jun 2018 03:04:40 GMT

no I don't think so - it reads listings..

Re: ebay plus

padraicpaul91 — Fri, 08 Jun 2018 04:55:37 GMT

The ebay plus logo has so far only appeared on about 20 of 266 items. Appears to be progressive.

Re: ebay plus

padraicpaul91 — Fri, 08 Jun 2018 05:34:27 GMT

First, I'll point out I have few returns, less than 1 in 200. I get more 'return to sender' than returns. However, my experience is that those with apparent buyer remorse tend to look for faults, usually fatuous, so they can avoid paying return postage. I may be wrong, but ebay plus appears to allow returns for any reason.

I suppose I could take on the common practise in my main category (memorabilia) of describing items as used, since it does not impact on price. Most do this to avoid GST.

Re: ebay plus

padraicpaul91 — Fri, 08 Jun 2018 05:59:36 GMT

Even if the seller's return policy normally states that buyers pay for return postage, as an eBay Plus member, you can return it for free. You'll still need to indicate why you want to return the item (e.g. "Changed my mind").
But who pays the return postage? Not stated

Re: ebay plus

padraicpaul91 — Fri, 08 Jun 2018 06:01:53 GMT

From eBay's description of Plus

Nowhere does it state whether eBay or the seller pays for this return postage.

Re: ebay plus

curraone — Fri, 08 Jun 2018 06:30:25 GMT

@padraicpaul91 wrote:
From eBay's description of Plus
Even if the seller's return policy normally states that buyers pay for return postage, as an eBay Plus member, you can return it for free. You'll still need to indicate why you want to return the item (e.g. "Changed my mind").
Nowhere does it state whether eBay or the seller pays for this return postage.

If you're responsible for return postage (because you offer free returns, or if the buyer's returning an item because it's damaged, faulty or doesn't match the listing), we'll issue the buyer a return label and add the postage cost to your seller invoice.

Re: ebay plus

brerrabbit585 — Fri, 08 Jun 2018 10:29:20 GMT

curra, that specifically says if you offer free returns, so if you don't offer free returns I'd imagine ebay pays. What else would the $49 be for, other than paying for postage on returns? Logically speaking, if you had to pay return postage for change of mind returns, surely it'd say you can only have Plus show on your listings if you have free postage for returns. Yes, I know, I mentioned logic...

Re: ebay plus

brerrabbit585 — Fri, 08 Jun 2018 10:36:02 GMT

If you don't have to do anything to opt into the program as a seller, apart from offer change of mind returns, that means someone who isn't a Plus member would pay return postage (if you haven't got it set up as free returns), so how could they make the seller pay it if it's a Plus member? It'd make sense that ebay pays for the return postage and uses their subscription fee to cover it.

Re: ebay plus

davewil1964 — Fri, 08 Jun 2018 11:06:01 GMT

That's what the quote from the eBay executive to Fairfax said.

Re: ebay plus

padraicpaul91 — Fri, 08 Jun 2018 11:42:19 GMT

Thanks for the opinions. But my concern remains. This is a major change, and I want to see a clear, detailed and unambiguous explanation of what sellers face, from eBay. The lack of this I find bewildering. I don't want quotes from the media. I don't want a serve from their marketing department. I want to understand what it means for me as a seller..