topic Re: Not getting feedback what is the protocole in Selling

Not getting feedback what is the protocole

cddlb — Thu, 07 Jun 2018 23:05:38 GMT

I have sold a few items recently - one was a 2nd chance offer that was snapped up very quickly. Items all posted by the following day/Monday in the case of a weekend sale. None have tracking as they were small items sent as a letter. The dates of posting are 28/5, 31/5 and 1/6. With more recent sales I have asked that they let me know when the item arrives and that seems to work.

My question - is it OK if I write to check that the item has arrived? I guess I would know by now if it did not or was not OK.

Thanks

Re: Not getting feedback what is the protocole

collect247 — Thu, 07 Jun 2018 23:24:59 GMT

It's perfectly ok to ask politely but don't expect to receive an answer all of the time though

Re: Not getting feedback what is the protocole

curraone — Thu, 07 Jun 2018 23:31:49 GMT

I think it is better not to ask - some buyers don't give feedback and get annoyed when asked for it.

Re: Not getting feedback what is the protocole

cddlb — Fri, 08 Jun 2018 00:21:40 GMT

Thank you.

Re: Not getting feedback what is the protocole

cddlb — Fri, 08 Jun 2018 00:24:53 GMT

Both of these answers is why I asked the question. I am aware that indirectly it could seem to be a hunt for feed back but not the main purpose. I am a small fish in a bigpond and really would like to know the item arrived.

Re: Not getting feedback what is the protocole

clubesquire — Fri, 08 Jun 2018 00:31:31 GMT

cddib, the reality is that some do, some don’t. We have some excellent return customers whi have never left feedback, but we know through the odd piece of correspondence they’re very happy.

We never ask for feedback and only follow up on deliveries if there appears there might be an issue. It is what it is, and best left alone in my opinion. If you ask, you might receive less than you expected - feedback wise, or deluvery.

Sleeping dogs!

Melina.

Re: Not getting feedback what is the protocole

cddlb — Fri, 08 Jun 2018 00:42:42 GMT

Thanks Melina, I think I agree - sleeping dogs and all that - probably would have heard if NOT received!!!

Thanks for the replies

Re: Not getting feedback what is the protocole

collect247 — Fri, 08 Jun 2018 01:11:53 GMT

We've got our wires crossed somewhere,I thought that you're after a response from the buyers to let you know if they received the items.

You're not after feedback as I read your post but many members are responding regarding actual feedback.

That's why I said yes you can ask the buyers to let you know if the item has arrived.

Re: Not getting feedback what is the protocole

clubesquire — Fri, 08 Jun 2018 01:15:46 GMT

Fair^^^^^^comment.

Ive done the same - sort of.

Melina.

Re: Not getting feedback what is the protocole

cddlb — Fri, 08 Jun 2018 01:47:06 GMT

Thanks Kollector18, I did read your answer that way.

Re: Not getting feedback what is the protocole

clubesquire — Fri, 08 Jun 2018 04:07:34 GMT

I think the topic heading threw us off a bit. But no never mind. I think cddib got the required suggestions and direction anyway. That’s the important bit 🙂

Onwards and upwards!

Melina.

Re: Not getting feedback what is the protocole

davidc4430 — Fri, 08 Jun 2018 05:13:01 GMT

@collect247 wrote:
We've got our wires crossed somewhere,I thought that you're after a response from the buyers to let you know if they received the items.
You're not after feedback as I read your post but many members are responding regarding actual feedback.
That's why I said yes you can ask the buyers to let you know if the item has arrived.

as i allways use tracking this is not a big problem for me, but when i see an items delivered and dont get feedback i worry a little is this my first 'i'm not happy jan' moment.

when the items expensive and the buyer doesnt leave feedback i just cross my fingers and hope.

personally i leave feedback for every purchase regardless. usually the day the item arrives.

Re: Not getting feedback what is the protocole

davewil1964 — Fri, 08 Jun 2018 07:53:28 GMT

I get feedback for about 30% of my sales.

There was a complaint on the buying board a week or so ago, where people were complaining that they couldn't leave feedback for purchases. So maybe a bit of both.

I sell for money, not (hopefully green) dots. A lot of buyers, it would seem, do the same.

If I haven't heard from them, I assume they got their item.

Re: Not getting feedback what is the protocole

cddlb — Fri, 08 Jun 2018 21:49:34 GMT

Thanks everyone. All comments very helpful and increase my knowledge on the workings of eBay. Cheers.